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Customer Success Director Jobs in Renton, WA (NOW HIRING)

BetterUp

Senior Customer Success Manager

Seattle, WA · On-site

The Senior Customer Success Manager role contributes to the mission of BetterUp by ensuring that ... High-performing CSMs at BetterUp are a primary pipeline for our Client Delivery Director (CDD ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site

This Opportunity The Partner Research & Success Manager will report to our Sr. Director of Insights ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

This Opportunity The Partner Research & Success Manager will report to our Sr. Director of Insights ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

DataRobot

Director, Customer Growth

Seattle, WA

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Leverage insights and success stories from the existing customer base to develop targeted new ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Renton, WA

Customer Success Director information

See Renton, WA salary details

$43.3K

$136.6K

$201.3K

How much do customer success director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success director in Renton, WA is $136,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $163,700.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director make?

A Customer Success Director typically earns a salary ranging from $100,000 to $180,000 annually, depending on experience, industry, and company size. They often receive bonuses or incentives based on client retention and success metrics, and the role may require leadership skills and familiarity with customer relationship management (CRM) tools.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What job categories do people searching Customer Success Director jobs in Renton, WA look for? The top searched job categories for Customer Success Director jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Director jobs? Cities near Renton, WA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Renton, WA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $136,593 per year, or $65.7 per hour.

Customer Success Representative SaaS Software

Corelytics

Seattle, WA • On-site

Contractor

Re-posted 4 days ago

Job description

Company Description

Corelytics is a web-based software product of CoreConnex, a company based in Greater Seattle. We provide a Financial Dashboard that is easily connected to QuickBooks Accounting to upload General Ledger each month in order to provide visual information about complex financials as well as harnessing sophisticated Predictive Analytics to provide a financial forecast. Info at www.corelytics.com

Job Description

Summary

The customer success representative is the primary interface between our organization and our customers or partners. This person is responsible for handling telephone sales, processing all orders and handling all support requests and quality issues. A secondary responsibility is building and maintaining the house prospect list, via a combination of online and telephone research.

Reason why role exists

Your purpose is to minimize the friction between clients and production - making dealing with our company effortless for clients.

Areas in which you must produce results

Your responsibilities are to:

1. Make it easy and pleasant for our clients to transact with us

2. Process orders

3. Manage (and resolve) issues

4. Identify potential customers (prospects)

5. Discover the critical information about these prospects required to target them appropriately with promotional activities

You should process orders and support issues as rapidly and as accurately as is possible.

Areas in which you must exercise control

You must ensure that:

1. You assume full ownership of any quality issues 

2. You case cycle times minimized

3. Your work is error free

4. Data quality is consistently high

5. Clients that are uncertain about what products or solutions are required to solve their problem, are escalated to sales manager

6. You do not pursue short-term sales results at the expense of longer-term client relationships

7. All client contacts are recorded - in real time - in CRM

8. Your relationships with other team members are productive and free from conflict

9. You engage in no behavior that is damaging to - or in competition with - our company policies

Metrics

Key performance indicator:

Case cycle-time (relative to optimal range)

Average daily Throughput (relative to optimal range)

Utilization

Opportunity lead-time

Prospect queue size (relative to optimum)

Primary responsibilities

The greater proportion of your time will be spent:

1. Contacting prospective customers and partners and helping them transact with us.

2. Fielding calls and emails direct from clients and processing these orders

3. Processing issues of varying complexity (from billing to software functions to installation problems)

4. Proactively reviewing certain groups of partner accounts to ensure good product usage

In addition to taking inbound calls, will also be required to:

1. Create and close cases in CRM or appropriate EPR solution

2. Enter details into CRM

3. Generate case or order acknowledgement


Qualifications

We need intelligent, well-spoken people that enjoy learning software and helping people apply software to their business and financial situation.

College degree preferred, but not required.

This could be a College Intern position for those studying Accounting, Finance, Economics or Business.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a part-time, contract position and you will be part of a small team. 

Apply