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Customer Success Program Manager Jobs in Renton, WA

Humanly

Customer Success Manager

Seattle, WA · On-site

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent ... Recognition programs and prizes * Company retreats and team building events!

Humanly

Customer Success Manager

Seattle, WA · On-site

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent ... Recognition programs and prizes * Company retreats and team building events!

Azul

Customer Success Manager

Seattle, WA · Remote

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... What we Offer · Comprehensive compensation and healthcare packages · Referral Program · Work ...

PitchBook Data

Customer Success Manager

Seattle, WA · On-site

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... As a member of our Account Management & Customer Success team, you will thrive on your ability to ...

Azul

Customer Success Manager

Seattle, WA

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

Avante Inc

Customer Success Manager

Seattle, WA · On-site

Customer Success Manager At Avante, we're changing the way benefits are managed. We're an AI-native ... For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K/yr

Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a ...

UpGuard

Customer Success Manager

Seattle, WA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will ...

Avante

Customer Success Manager

Seattle, WA

For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention ... The Role We're looking for an experienced Customer Success Manager to own a portfolio of customers ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Previous Senior-level Program Management or Product Management experience a huge plus * Experience ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Anthropic

Customer Success Manager, Scaled

Seattle, WA · On-site

Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA ... Design and execute one-to-many programs including email campaigns, webinars, office hours, and ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Flexera

Customer Success Manager

Home, WA · On-site +1

Learn more at flexera.com A Customer Success Manager (CSM) is a cross-functional and natural leader with vast field andpractitionerexperience in the industry, a record of success leading complex ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Renton, WA

Customer Success Program Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do customer success program manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer success program manager in Renton, WA is $93,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Program Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Program Manager jobs? Cities near Renton, WA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Customer Success Manager

Customer Success Manager

Humanly

Seattle, WA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Humanly
Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools - we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.
We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.
We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing - for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.
The Role
We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.
This role sits within our Customer Success team and owns a portfolio of mid-market customers. You'll act as a strategic advisor, helping customers achieve hiring outcomes, drive adoption, and maximize the value they receive from Humanly's solutions.
This is not just a Customer Success role. We are looking for someone who understands recruiting operations and can have meaningful conversations with recruiters, talent leaders, and executives about hiring challenges, workflow optimization, candidate experience, and business outcomes.
You'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, best practices, and customer engagement strategy.
Why are we excited about this role?
Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership.
This role sits at the center of that mission.
The right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.
What You'll Do
Customer Relationship Management
  • Own a portfolio of mid-market customer accounts and serve as their primary strategic contact.
  • Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.
  • Lead regular customer meetings, business reviews, and strategic planning discussions.
  • Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.
Adoption & Customer Outcomes
  • Drive adoption and utilization of Humanly's products across customer organizations.
  • Help customers establish success metrics and achieve measurable business outcomes.
  • Monitor customer health and proactively identify risks, opportunities, and engagement trends.
  • Deliver training, enablement, and change management support to ensure long-term customer success.
Strategic Consulting
  • Understand customer hiring workflows, recruiting challenges, and business objectives.
  • Analyze customer usage data and hiring performance metrics to identify optimization opportunities.
  • Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.
  • Share recruiting best practices and industry insights that help customers improve hiring outcomes.
Retention & Growth
  • Own customer retention and renewal outcomes for your portfolio.
  • Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.
  • Strengthen executive relationships that support long-term customer partnerships.
  • Gather and communicate customer feedback to influence product direction and roadmap discussions.
What You'll Bring
3+ years of customer-facing experience
  • Experience in Customer Success, Talent Acquisition, Recruiting Operations, Staffing, HR Technology, or a related field where you've managed relationships and driven business outcomes.
Recruiting or HR Technology expertise
  • You understand recruiting workflows, hiring processes, candidate experience, and the challenges faced by modern talent acquisition teams. A former TA practitioner would be great!
Strategic customer management experience
  • You've successfully managed a portfolio of customers, built executive relationships, and guided organizations through adoption, change management, and growth initiatives.
Strong communication and presentation skills
  • You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders.
Analytical mindset
  • You can interpret customer data, identify trends, and translate metrics into actionable recommendations for customers.
AI fluency in your own work
  • You're already leveraging AI tools to improve productivity, communication, research, analysis, and customer engagement-not just curious about AI, but actively using it.
Builder's mentality
  • You thrive in growing organizations and enjoy helping create processes, playbooks, and best practices. You see opportunities for improvement and take ownership of making things better.
Customer-first mindset
  • You genuinely enjoy helping customers succeed and balancing customer needs with business objectives.
Even Better
  • Experience working at an ATS, recruiting technology, HR technology, or staffing company.
  • Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.
  • Experience managing SaaS renewals, customer health programs, or expansion opportunities.
  • Familiarity with CRM systems, customer success platforms, and business intelligence tools.
  • Experience supporting mid-market and enterprise customers.
Ideal Backgrounds: Recruiter, Recruiting Manager, Talent Acquisition Partner, Recruiting Operations, Staffing Leader, HR Tech Customer Success Manager.
What We Offer
  • Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape
  • Competitive compensation + equity
  • Company sponsored medical, dental, and vision plans for employees
  • Learning & development stipend
  • Wellness stipend
  • 401(k) program
  • 12 weeks fully paid parental leave
  • Flexible PTO
  • Recognition programs and prizes
  • Company retreats and team building events!

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