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Customer Success Program Manager Jobs in Puyallup, WA

Overland AI

Mission Success Program Manager

Seattle, WA · On-site

$120K - $150K/yr

You will act as the connective tissue between customers, field teams, and internal stakeholders ... a program manager, operations manager, or equivalent role * Demonstrated experience leading ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · On-site

The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Customer Success, Program Management, or Federal Account Management Experience working with U.S ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Your work will ensure customers are fluent in value-based care programs, adept with our technology ... Customer Success or Enterprise Relationship Management. * Experience in value based care

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-Service ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business ... and programs while escalating blockers and risks appropriately • Identify opportunities to ...

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Customer Success Program Manager information

See Puyallup, WA salary details

$34.9K

$89.2K

$150.4K

How much do customer success program manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success program manager in Puyallup, WA is $89,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $106,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Puyallup, WA?

For Customer Success Program Manager jobs in Puyallup, WA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Puyallup, WA look for?

The top searched job categories for Customer Success Program Manager jobs in Puyallup, WA are:

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Cities near Puyallup, WA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Puyallup, WA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $89,215 per year, or $42.9 per hour.

Mission Success Program Manager

Overland AI

Seattle, WA • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

About Overland AI
Founded in 2022 and headquartered in Seattle, Washington, Overland AI is transforming land operations for modern defense. The company leverages over a decade of advanced research in robotics and machine learning, as well as a field-test forward ethos, to deliver combined capabilities for unit commanders. Our OverDrive autonomy stack enables ground vehicles to navigate and operate off-road in any terrain without GPS or direct operator control. Our intuitive OverWatch C2 interface provides commanders with precise coordination capabilities essential for mission success.
Overland AI has secured funding from prominent defense tech investors including 8VC and Point 72, and built trusted partnerships with DARPA, the U.S. Army, Marine Corps, and Special Operations Command. Backed by eight-figure contracts across the Department of Defense, we are strengthening national security by iterating closely with end users engaged in tactical operations.
Role Summary:
We're looking for an ambitious problem-solver who thrives in challenging environments and has a passion for delivering advanced autonomy systems in the field. As a Mission Success Operations Manager, you will be a core member of our team, managing the technical delivery of our ground autonomy systems in remote and austere locations. In this role, you'll work directly alongside end-users of our systems, iterating rapidly on solutions that push the boundaries of ground robotics. You will coordinate the logistics, deployment, and sustainment of our equipment in the field, engaging deeply with hardware, robotics, and agile software development practices.
You will act as the connective tissue between customers, field teams, and internal stakeholders, ensuring programs execute smoothly and that lessons learned in the field directly shape future capability.
What you'll do:
Own Mission Success in the Field
  • Lead the end-to-end execution of deployments for Overland AI's ground autonomy systems, ensuring technical and operational success in challenging environments
  • Serve as Overland AI's primary on-site representative during field operations, building trust and credibility with end users
  • Identify, prioritize, and resolve issues that impact mission execution, often in time-sensitive, resource-constrained situations

Partner Closely with End Users
  • Work side by side with operators and stakeholders to understand real-world needs, constraints, and mission objectives
  • Capture and translate user feedback, operational challenges, and field observations into clear requirements and actionable inputs for internal teams
  • Influence the product roadmap by acting as the voice of the customer internally, ensuring user needs meaningfully influence hardware, autonomy, and operational priorities

Program & Operations Leadership
  • Establish and maintain clear program structure, including goals, milestones, risks, and dependencies
  • Coordinate logistics, deployment planning, and sustainment activities, ensuring equipment, personnel, and resources are ready in the right place at the right time
  • Drive clear communication across customers, leadership, and internal teams before, during, and after deployments
  • Support follow-on contract efforts by identifying opportunities to expand scope, improve offerings, and demonstrate mission value

Documentation & Continuous Improvement
  • Create and maintain program documentation including charters, execution plans, deployment guides, and field support processes
  • Capture lessons learned from deployments and ensure they are fed back into product, operations, and program improvements
  • Help mature Overland AI's mission success and field operations practices as the company scales

Minimum Qualifications:
  • Bachelor's degree in an Engineering discipline preferred, or equivalent practical experience
  • Ability to obtain a US government security clearance

Desired Experience & Qualifications:
  • 4+ years of experience as a program manager, operations manager, or equivalent role
  • Demonstrated experience leading programs, operations, or complex initiatives in technical or operational environments
  • Experience fielding software or hardware products to real operating environments in deep-tech, defense, or high-growth start-up domains
  • Effective communicator with demonstrated ability to collaborate and influence cross-functionally
  • Strong understanding of software development lifecycles
  • Experience working with ground autonomy systems
  • Demonstrated ability to deliver successful outcomes on multiple projects simultaneously in a fast-paced operating environment
  • Willingness to operate in ambiguous environment(s) and take action to solve challenging problems
  • Prior US military experience is a plus

Benefits:
Overland AI believes in creating a work environment that you look forward to embracing every day.
  • The salary range for this position is $120K to $150K annually.
  • Equity compensation.
  • Best-in-class healthcare, dental and vision plans.
  • Unlimited PTO.
  • 401k with company match.
  • Parental leave.

Location:
This position is located in Seattle, WA. When not traveling, expect to spend 1-3 days per week in our Seattle office or our field-testing locations in Central Washington. Frequent, extended travel, both CONUS and OCONUS, expected (>50%).
Overland AI is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, genetic information, protected veteran or military status, or any other status protected by applicable law.
This position may involve access to export-controlled technology. Employment is contingent on the ability to comply with U.S. export control laws.
Overland AI provides reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process. Please contact [HR email] to request an accommodation.

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