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Customer Service Manager Jobs in Renton, WA (NOW HIRING)

Modern Aviation

Manager, Customer Service

Seattle, WA · On-site

$80K - $95K/yr

Description The Customer Service Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely

MODERN AVIATION INC

Manager, Customer Service

Seattle, WA · On-site

$80K - $95K/yr

The Customer Service Manager is responsible for the day-to-day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely with the

BIG O TIRES - RENTON

Service Manager

Renton, WA · On-site

$21.57 - $24/hr

Benefits: * Competitive salary * Employee discounts * Opportunity for advancement Service Manager The role of the Service Manager is to manage and direct all service department activities of a Big O

Pros Mechanics

Service Manager

Kent, WA

$80K - $110K/yr

We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts

Pacific Islands Construction

Service Manager

Seattle, WA · On-site

$70K - $900K/yr

Commercial Roofing - Senior Service Manager Location: Honolulu, Hawaii Job Type: Full-Time Salary: $70,000 - $90,000 Bonus Opportunity: Performance Based Incentive Eligible Are you an experienced

New

Big O Tires

Service Manager

Renton, WA · On-site

$21.57 - $24/hr

Benefits: * Competitive salary * Employee discounts * Opportunity for advancement Service Manager The role of the Service Manager is to manage and direct all service department activities of a Big O

Triad Machinery, Inc.

Service Manager

Sumner, WA

$90K - $100K/yr

Triad Machinery is currently seeking a qualified candidate to join our team as Service Manager at our Sumner, WA​ facility. An ideal candidate will value teamwork, customer success, and leaving a

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Renton, WA

Customer Service Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer service manager in Renton, WA is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Renton, WA? The most popular types of Customer Service jobs in Renton, WA are:
What are popular job titles related to Customer Service Manager jobs in Renton, WA? For Customer Service Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Renton, WA look for? The top searched job categories for Customer Service Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Service Manager jobs? Cities near Renton, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Marketing Customer Service Manager

Cool Cat Fence

Seattle, WA

$80K - $120K/yr

Full-time

PTO

Posted 24 days ago

Job description

Base pay range

$80,000.00/yr - $120,000.00/yr

About Us

Cool Cat Fence, a division of Inline Fence LLC, is a fast-growing leader in premium fencing solutions—combining expert craftsmanship, bold branding, and best-in-class customer service. Headquartered in Tukwila, WA, we’re redefining what it means to deliver a modern, five-star experience in the home services industry. As we continue to scale, we’re looking for a passionate, driven leader to take ownership of both our Customer Experience and Marketing departments.

Position Summary

We’re seeking a Director of Customer Experience & Marketing — a people-loving, brand-building powerhouse who can inspire teams, strengthen systems, and shape how customers experience our brand from first touchpoint to final follow-up.

This role blends strategic marketing leadership with hands‑on customer service management. You’ll oversee everything from marketing campaigns and brand storytelling to customer communication, satisfaction, and retention.

What You’ll Be Responsible For

Customer Experience Leadership

  • Lead and grow a high‑performing customer experience team that’s energized, accountable, and solutions‑driven.
  • Create and uphold a five‑star service culture where every customer feels heard, supported, and cared for.
  • Handle escalations with calm authority—bringing clarity, confidence, and resolution to complex situations.
  • Develop, document, and implement clear SOPs to streamline operations and maintain high standards.
  • Build systems that improve communication, reduce friction, and enhance the overall customer journey.
  • Partner closely with Sales and Operations to ensure a seamless handoff from lead to installation.
  • Produce weekly department reports and performance metrics for leadership review.
  • Drive continuous improvement through data analysis, feedback, and proactive change management.
  • Develop and execute comprehensive marketing strategies that drive awareness, generate leads, and support sales growth.
  • Manage all digital marketing channels, including Google Ads, SEO, email campaigns, and social media.
  • Oversee creative content development for digital and print campaigns, ensuring consistent brand voice and visuals.
  • Analyze marketing and customer data to identify trends, optimize strategies, and measure ROI.
  • Collaborate with vendors, designers, and internal teams to bring campaigns to life.
  • Stay current with home service industry trends and competitor activity to keep Cool Cat Fence ahead of the curve.
Who You Are
  • 5+ years of leadership experience in customer service, marketing, or home services (fencing/contracting experience a plus).
  • A proactive problem-solver who takes ownership, acts fast, and follows through.
  • Experienced in managing and motivating teams across multiple locations or time zones.
  • Creative and data‑driven—you understand both storytelling and strategy.
  • Confident handling high‑pressure situations and resolving customer issues with professionalism.
  • Skilled in digital marketing tools, CRM systems (ServiceTitan experience is a major plus), and data reporting.
  • Strong communicator—both in writing and verbally—with an ability to lead through clarity and structure.
  • High energy, positive attitude, and strong moral compass—your tone sets the tone for the team.
Why You’ll Love This Role
  • Real ownership—you’ll shape both the customer experience and marketing direction of a fast‑growing brand.
  • Join a team that values high standards, creative thinking, and continuous growth.
  • Make a measurable impact—on our customers, our culture, and our company trajectory.
  • Enjoy flexibility, leadership trust, and a supportive environment that prioritizes results over clock‑watching.
What You’ll Get From Us
  • Competitive salary: $80,000 – $120,000 annually, depending on experience.
  • Paid holidays, vacation time, and flexibility where it counts.
  • A creative, collaborative workspace with a fast‑moving, no‑nonsense team.
  • A clear lane for growth and a leadership seat at the table—you’re not here to fill a role; you’re here to own it.
The Bottom Line

If you’re someone who thrives on building strong teams, crafting powerful marketing, and creating unforgettable customer experiences, this is your chance to lead both sides of the brand that’s changing the fence game.

We’re not just looking for a manager—we’re looking for a leader who can elevate our customer experience and marketing strategy to the next level.

Sound like you? Let’s talk.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service and Management

Industries

Construction

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