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Customer Service Manager Jobs in Renton, WA (NOW HIRING)

Cognier Inc

Customer Service Manager

Tacoma, WA · On-site +1

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service ...

Cognier Inc

Customer Service Manager

Tacoma, WA · Remote

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service ...

MODERN AVIATION INC

Manager, Customer Service

Seattle, WA · On-site

$80K - $95K/yr

The Customer Service Manager is responsible for the day-to-day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely with the ...

Pros Mechanics

Service Manager

Kent, WA

$80K - $110K/yr

Will interact with all employees and other department managers, customers, and vendors. Managers ... service disputes Control and evaluate department P & L, including capital expenditures Interact ...

Pomp's Tire Service

Service Manager

Bremerton, WA · On-site

$25 - $30/hr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

New

Big O Tires

Service Manager

Renton, WA · On-site

$21.57 - $24/hr

Explain service recommendations and options to customers * Pitch in when there is a staffing ... will be made by the management of this franchisee. All inquiries about employment at this ...

Quality Sewing and Vacuum

Service Manager

Tukwila, WA · On-site

$70K - $95K/yr

We are looking for a high-energy Service Manager to lead our technical team, ensure peak ... Customer Experience: Act as the technical point of contact for employees and customers. Explain ...

Triad Machinery, Inc.

Service Manager

Sumner, WA

$90K - $100K/yr

An ideal candidate will value teamwork, customer success, and leaving a positive impact on the ... The Service Manager position maintains the highest level of expertise within the Service Department ...

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Customer Service Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer service manager in Renton, WA is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Renton, WA? The most popular types of Customer Service jobs in Renton, WA are:
What are popular job titles related to Customer Service Manager jobs in Renton, WA? For Customer Service Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Renton, WA look for? The top searched job categories for Customer Service Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Service Manager jobs? Cities near Renton, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

Cognier Inc

Tacoma, WA • On-site, Remote

Contractor

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service department to ensure outstanding service delivery and customer satisfaction. You will lead a team of customer service representatives, implementing best practices, training programs, and performance metrics to drive continuous improvement. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for creating a positive customer experience. At Cognier Inc, we value innovation, teamwork, and dedication, and we are looking for a leader who can inspire and motivate the customer service team to exceed expectations. This role will also involve collaborating closely with other departments such as sales, marketing, and product development to ensure customer feedback is integrated into business strategies. If you thrive in a fast-paced environment and are committed to delivering exceptional service, this opportunity is perfect for you to make a significant impact on our company's success and our customers' satisfaction.
Responsibilities
  • Lead and manage the customer service team to achieve departmental goals and objectives.
  • Develop and implement customer service policies, procedures, and standards.
  • Monitor and evaluate team performance to ensure high levels of customer satisfaction.
  • Provide training and professional development opportunities for customer service staff.
  • Handle escalated customer inquiries and resolve complex issues promptly.
  • Collaborate with other departments to enhance the overall customer experience.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Prepare regular reports on customer service performance and initiatives.

Requirements
  • Proven experience as a Customer Service Manager or similar leadership role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to lead, motivate, and develop a high-performing team.
  • Experience with customer service software and CRM systems.
  • High level of organizational and time-management skills.
  • Bachelor's degree in Business Administration, Management, or related field preferred.
  • Ability to analyze data and generate actionable insights.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Wellness Resources

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