Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role
Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Description Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service.
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Description Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service.
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Description: Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service.
Entry Level Customer Service / Collections
Seattle, WA · On-site
$25 - $32/hr
Description: Position Overview The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service.
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Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your
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Entry Level Customer Service information
See Renton, WA salary details
$11.09 - $12.83
2% of jobs
$12.83 - $14.58
4% of jobs
$14.58 - $16.32
11% of jobs
$17.29 is the 25th percentile. Wages below this are outliers.
$16.32 - $18.07
15% of jobs
The median wage is $19.67 / hr.
$18.07 - $19.81
20% of jobs
$19.81 - $21.56
15% of jobs
$22.76 is the 75th percentile. Wages above this are outliers.
$21.56 - $23.30
13% of jobs
$23.30 - $25.05
7% of jobs
$25.05 - $26.79
6% of jobs
$26.79 - $28.54
4% of jobs
$28.54 - $30.28
3% of jobs
$11
$21
$30
How much do entry level customer service jobs pay per hour?
What are typical career advancement opportunities for Entry Level Customer Service employees?
Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.
What is an Entry Level Customer Service job?
An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.
What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?
To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.
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$25 - $32/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Job description
The Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role blends strong communication skills with effective collection strategies to maintain healthy cash flow, resolve billing issues, and support positive customer relationships.
Key Responsibilities
- Proactively reach out to customers-both individuals and businesses-to discuss outstanding balances, provide account updates, and encourage timely payment in a professional, service-focused manner.
- Conduct consistent follow-up on delinquent accounts through phone calls, emails, and written correspondence, ensuring all interactions reflect a courteous and solutions-oriented approach.
- Process and post customer payments, including credit card transactions, ACH payments, and other remittances, with accuracy and attention to detail.
- Deliver high-quality customer service by addressing billing inquiries, resolving payment concerns, and guiding customers through account issues with patience and clarity.
- Investigate and resolve billing discrepancies by collaborating with internal teams such as accounting, operations, and billing to ensure customer satisfaction and accurate account resolution.
- Negotiate payment arrangements and establish payment plans when appropriate, balancing customer needs with company guidelines.
- Maintain detailed, accurate, and timely documentation of all collection efforts, customer communications, and account updates.
- Review and monitor aging reports to prioritize outreach and collection activities based on account status and risk.
- Coordinate with third-party collection agencies when escalation is necessary, ensuring a smooth and professional transition.
- Utilize accounting and ERP systems to track, manage, and report on accounts receivable activity.
- Support cash application processes, including posting credit card deposits and ACH payments.
- Identify opportunities to improve customer service, streamline collection processes, and enhance overall receivables efficiency.
- Perform additional duties and special projects as assigned.
- Medical, Dental and Vision coverage, including some plans that are 100% employer paid
- 401K Retirement Plan with Company match
- 8 paid holidays off per year
- Paid Time Off (PTO) Plan
- Life Insurance
- Employee Assistant Program
- Company Paid Short- and Long-Term Disability Insurance
- $25.00 - $32.00 per hour, depending on experience
- High School Diploma or GED required; college-level coursework in accounting or an Accounting degree preferred.
- 1-3 years of experience in customer service, collections, accounts receivable, or general accounting preferred.
- Basic to intermediate computer skills, including proficiency in Microsoft Office (especially Excel) and accounting software systems.
- Strong mathematical and analytical skills with attention to detail and accuracy.
- Effective verbal and written communication skills, with strong grammar, spelling, and proofreading abilities.
- Ability to handle sensitive conversations professionally and maintain positive customer relationships.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Self-motivated with the ability to work independently and take initiative.
- Demonstrated sound judgment, problem-solving skills, and attention to detail.
- Flexibility and adaptability in a fast-paced environment.
- Ability to anticipate work needs and follow through with minimal supervision.
Salary Description
$25.00 - $32.00 per hour, depending on experience
About AAA FIRE PROTECTION SERVICES
Sourced by ZipRecruiter
Industry
Construction
Company size
51 - 200 Employees
Headquarters location
Union City, CA, US
Year founded
1974