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Customer Service Manager Jobs in Renton, WA (NOW HIRING)

Atlas Copco Group

Service Manager

Kent, WA · On-site

$130K - $160K/yr

Your role Business Management (50%) - Develop the service business in the assigned region/area ... Strengthen customer relations by making routine visits to resolve issues, advice on service ...

Critter Control

Service Manager

Seattle, WA · On-site

$65K - $70K/yr

Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints ... Manage district chemical orders and wildlife control supplies, ensuring all materials are ...

Rollins Inc.

Service Manager

Seattle, WA · On-site

$60 - $80/hr

Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints ... Manage district chemical orders and wildlife control supplies, ensuring all materials are ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Renton, WA

Customer Service Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer service manager in Renton, WA is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Renton, WA?

The most popular types of Customer Service jobs in Renton, WA are:

What are popular job titles related to Customer Service Manager jobs in Renton, WA?

For Customer Service Manager jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Renton, WA look for?

The top searched job categories for Customer Service Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Customer Service Manager jobs?

Cities near Renton, WA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Service Manager

Kent, WA • On-site

Atlas Copco Group
See more jobs at Atlas Copco Groupexternal

$130K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Your role
Business Management (50%) - Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.
Customer Relations (30%) - Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).
Safety (20%) - Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.
Perform other duties as assigned.
To succeed, you will need
Experience - 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.
Education - High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
Skills - Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, as well as in IBM Lotus Notes applications. Some travel required. Must have a valid driver's license.
In return, we offer
  • Choose your career with us!
    Drive your Career, Explore Opportunities, Realize your Passion . . .
    Attractive benefits Include:
    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Paid time off
    • Life & Disability insurance
    • Salary range: $130K- $160K based on knowledge, skills, and experience. "Geographically adjusted"

    City
    Kent, WA
Job location
Remote
This role is fully remote; however, candidates must reside in or near Kent, WA
Contact information
Talent Acquisition Team: Sowmya Prativadi
Atlas Copco
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
Visit the Atlas Copco website
Company: Atlas Copco Group
Functional area: Service Location: US - United States City: Kent Washington On-site/remote: Remote Brand: Atlas Copco Company Name: Atlas Copco Compressors LLC Date of Posting: September 1, 2026 Last day to apply: November 25, 2026

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