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Customer Service Manager Jobs in Renton, WA (NOW HIRING)

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Customer Service Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer service manager in Renton, WA is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Renton, WA? The most popular types of Customer Service jobs in Renton, WA are:
What are popular job titles related to Customer Service Manager jobs in Renton, WA? For Customer Service Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Renton, WA look for? The top searched job categories for Customer Service Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Service Manager jobs? Cities near Renton, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Dealership Service Manager

SKIMASTERS WATERSPORTS INC

Kenmore, WA

$60K - $80K/yr

Full-time

Posted 13 days ago

Job description

Benefits/Perks
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
Job Summary
We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. 
Every day is different in our busy marine service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.
 
Responsibilities 
  • Manage a team of marine service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
 Qualifications
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an marine service writer or service advisor is required. Experience as an marine service manager is preferred
  • Deep understanding of marine technology, marine service technician job duties, and marine repair services is required