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Customer Service Manager Jobs in Spokane, WA (NOW HIRING)

Cintas

Service Manager

Spokane Valley, WA · On-site

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Spokane Valley, WA

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Bridgestone Americas, Inc

Service Manager

Spokane, WA

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

New

Bridgestone

Service Manager

Spokane, WA · On-site

$20.60 - $30.90/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

New

Rosauers Supermarkets

Service Manager

Spokane, WA · On-site

$24.26/hr

Our incredible team who encourage each customer to be part of these experiences, immersing ... What You'll Do: * Help the Store Manager and Assistant Manager with day-to-day operations.

Rosauers Supermarkets Inc

Service Manager

Spokane, WA · On-site

$24.26/hr

Our incredible team who encourage each customer to be part of these experiences, immersing ... What You'll Do: * Help the Store Manager and Assistant Manager with day-to-day operations.

Buffalo Wild Wings

Service Manager

Spokane, WA

$65K - $70K/hr

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

Buffalo Wild Wings

Service Manager

Spokane, WA

The Service Manager supports the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. This role provides leadership to the team, ensures efficient ...

dbi

Customer Service

Spokane, WA · On-site

$16.25 - $22/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Ace Hardware

Customer Service Supervisor

Liberty Lake, WA · On-site

$17.75/hr

Oversee customer service and resolve any issues or complaints * Lead and motivate a team of employees to achieve sales goals * Coordinate with department heads to optimize store performance * Assist ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spokane, WA

Customer Service Manager information

See Spokane, WA salary details

$24.8K

$58.6K

$102.1K

How much do customer service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service manager in Spokane, WA is $58,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spokane, WA?

The most popular types of Customer Service jobs in Spokane, WA are:

What are popular job titles related to Customer Service Manager jobs in Spokane, WA?

For Customer Service Manager jobs in Spokane, WA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Spokane, WA look for?

The top searched job categories for Customer Service Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Customer Service Manager jobs?

Cities near Spokane, WA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spokane, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,643 per year, or $28.2 per hour.

Funeral Service Manager

Service Corporation International

Spokane, WA

$92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Services Manager is responsible for providing the highest quality of service to our clients and their families while managing day-to-day operations and stimulating business growth. The Services Manager will lead team members to provide exceptional customer service, while building community relations to expand the location's business.

Why work for Neptune Society? Neptune Society is the largest provider of affordable cremation services in the nation. Over the past 50 years, our experienced team has assisted families in carrying out final wishes more affordably, with dignity, care and respect.

We understand that our team members are our greatest asset. In addition to a favorable work schedule unique to our industry, some rewarding benefits we provide include:

  • A generous compensation package, which consists of a base salary + bonus potential
  • Competitive health and wellness plans (medical, dental, vision, etc.)
  • 401(k) with company match
  • Paid Time Off (Vacation, Sick, Holiday and Personal time)
  • Cell phone reimbursement
  • Job-related training, tuition reimbursement, and career path development
  • Company discounts, and more
  • Work/Life balance
    • Typically M-F schedule 8:30 AM to 5 PM
    • Closed on major Holidays

Our Funeral Services Manager is responsible for providing the highest quality of service to our families while managing day-to-day operations and stimulating business growth. Our managers get to focus on serving families and developing their team, not just managing budgets and expenses.

The ideal candidate is a positive, results-oriented manager, who will lead team members to provide exceptional customer service, while building community relations to expand the location's business.

Essential Duties and Responsibilities
Some additional essential duties, responsibilities and requirements for the Funeral Services Manager role include:

  • Provide the highest quality services and products
  • Direct and control the operational activities of the location
  • Expand the location's business and manage costs to achieve annual financial and marketing goals
  • Select, train and motivate location staff to service excellence
  • Participate in community as a part of local promotional efforts
  • Ensure the location's operating practices comply with appropriate regulations and Company policies

Who should apply? Those who are dedicated to serving families, and are committed to overseeing your own location; have a strong sense of teamwork, respect, trust, and communication; and have strong ethical and moral standards.

Requirements

  • At least 2 years of managerial experience or 5 years of industry experience
  • Bachelor's Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services
  • A valid state Funeral Director licensure is required
  • High level of compassion and integrity
  • Ability to multi-task and set priorities

If this describes you, apply today! We would love to have you join our growing team today, and enjoy a rewarding career with Neptune Society!

Compensation:

Salary: $92,000 annually

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 99208Category (Portal Searching): OperationsJob Location: US-WA - Spokane

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