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Customer Service Manager Jobs in Renton, WA (NOW HIRING)

Cintas

Service Manager

Puyallup, WA

$80.17K - $103.99K/yr

Requisition Number: 222870 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Puyallup, WA · On-site

$80.17K - $103.99K/yr

Requisition Number: 222870 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Convergint

Service Manager

Renton, WA · On-site

$120K - $150K/yr

Who You Are You have a passion for providing world-class service to customers, colleagues and ... Overall management and leadership of the CTC's service business and operations activities.

Dobbs Peterbilt

Service Manager

Sumner, WA · On-site

Manage customer relation issues in a professional, productive, and prompt manner. * Ensure shop ... Strong organization, communication, customer service, managerial, and leadership skills. IV. Mental ...

Sunbelt Rentals

Service Manager

Kent, WA

$74.51K - $88.48K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Dobbs Peterbilt

Service Manager

Sumner, WA · On-site

We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group. Overview ... General This position will be responsible for the management of the assigned Service Department ...

CONVERGINT TECHNOLOGIES

Service Manager

Renton, WA · On-site +1

$120K - $150K/yr

Who You Are You have a passion for providing world-class service to customers, colleagues and ... Overall management and leadership of the CTC's service business and operations activities.

Sunbelt Rentals

Service Manager

Kent, WA · On-site

$74.51K - $88.48K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals, Inc.

Service Manager

Kent, WA · On-site

$74.51K - $88.48K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Dobbs Peterbilt

Service Manager

Sumner, WA · On-site

The Dobbs Truck Group is a growth company that successfully expands our operations and customer ... General This position will be responsible for the management of the assigned Service Department ...

PTC of Tennessee, LLC

Service Manager

Sumner, WA · On-site

$120K/yr

Manage customer relation issues in a professional, productive, and prompt manner. * Ensure shop ... Strong organization, communication, customer service, managerial, and leadership skills. IV. Mental ...

Midas

Automotive Service Manager

Lynnwood, WA · On-site

$24 - $30/hr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Wsgr

Client Service Manager

Seattle, WA · Hybrid

$131.75K - $178.25K/yr

Strong customer service ethic. Demonstrated ability to build strong working relationships across ... Strong project management skills with the ability to manage multiple priorities/deadlines and stay ...

Northern Lights Inc

Service Manager

Seattle, WA · On-site

$115K - $135K/yr

Manage a service facility that handles high-speed marine diesel engines; basic diesel technology up ... Must have experience dealing with customers in difficult situations, good phone etiquette. * Must ...

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Customer Service Manager information

See Renton, WA salary details

$27.6K

$65.2K

$113.6K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Renton, WA is $65,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $78,700.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Renton, WA? The most popular types of Customer Service jobs in Renton, WA are:
What are popular job titles related to Customer Service Manager jobs in Renton, WA? For Customer Service Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Renton, WA look for? The top searched job categories for Customer Service Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Service Manager jobs? Cities near Renton, WA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Service Manager

JAGUAR LAND ROVER BELLEVUE

Bellevue, WA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Fields Land Rover of Bellevue is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.    https://fieldsautogroup.hireology.careers/ 

We’re looking for a high-level Service Manager who leads with confidence, builds trust with customers and employees alike, and drives a department that people want to be part of. This is an opportunity to lead a respected team inside a dealership known for doing things the right way.

Responsibilities

  • Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service
  • Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process
  • Take full ownership of the customer journey — from initial contact through vehicle delivery — ensuring every interaction leaves a lasting positive impression
  • Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support
  • Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards
    Strategically distribute work between technicians to maximize efficiency, productivity, and workflow
  • Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence
  • Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of
  • Build strong, lasting relationships with customers that drive repeat business and referrals
    Foster a culture that attracts top professionals in the industry — a department people are proud to join and stay with

 

Qualifications

  • Minimum 4 years of automotive Service Management experience
  • Strong technical automotive knowledge with the ability to effectively lead technicians and advisors
  • Proven success managing, motivating, and retaining high-performing teams
  • Reynolds & Reynolds experience preferred
  • Previous dealership experience strongly preferred
  • Highly organized with excellent communication and leadership skills

What We Offer

  • A professional reputation built on integrity, accountability, and results
  • A leadership style that creates trust, elevates culture, and inspires teams to perform at a high level
  • Industry-respected reputation and leadership
    Strong culture with high employee retention
  • Opportunity to lead an established, successful service department
    Team-oriented environment focused on excellence and growth
    A workplace where high performers are recognized, supported, and given the tools to succeed

Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.

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