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Customer Success Manager Jobs in Riverside, CA (NOW HIRING)

EBizCharge

Client Success Associate

Irvine, CA · On-site

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce ...

BOSTON AESTHETICS INC

Be Seen First

Senior Manager, Commercial Operations & Customer Experience

Irvine, CA · On-site

$100K - $130K/yr

Demonstrated success leading cross-functional initiatives and improving operational processes ... CRM • Salesforce • HubSpot • Order Management • Installation Coordination • Clinical ...

BOSTON AESTHETICS INC

Be Seen First

Senior Manager, Commercial Operations & Customer Experience

Irvine, CA · On-site

$100K - $130K/yr

Demonstrated success leading cross-functional initiatives and improving operational processes ... CRM • Salesforce • HubSpot • Order Management • Installation Coordination • Clinical ...

NAMSA

Client Success Program Manager

Irvine, CA

$75K/yr

... Client success and the Mission to deliver best-in-class global MedTech development solutions ... Provide best-in-class customer experiences. * Develop superior talent and deliver expertise.

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Riverside, CA

Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Manager jobs in Riverside, CA? For Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager jobs? Cities near Riverside, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.
Client Success Associate

Client Success Associate

EBizCharge

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Job description

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
Responsibilities:
  • Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner.
  • Provide first-level support for client issues related to products and services.Document client interactions, issues, resolutions, and follow-up activities within Salesforce CRM.
  • Collaborate with internal teams, including Technical Support, Sales, Product, and Client Operations.
  • Escalate complex technical issues to appropriate support teams while maintaining ownership of client communication.
  • Monitor and manage support queues to ensure service agreements are met.
  • Assist with account maintenance requests and general product inquiries.
  • Maintain accurate records and ensure compliance with company policies and industry regulations.

Qualifications:
  • Self-starter with the ability to learn fast and work independently as well as within a team.
  • Prior experience with training and/or demos on products or software is strongly desired.
  • Good work ethic and flexible hours.
  • Strong proficiency in Microsoft Excel, Word, Outlook, and computer savvy.
  • Comfortable working with a wide variety of professionals.
  • The duties and requirements listed above should not be interpreted as all-inclusive.
  • Additional functions may be assigned as deemed appropriate.
  • Must have strong communication skills.

Benefits:
  • Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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