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Customer Success Manager Jobs in Riverside, CA (NOW HIRING)

Nimble Solutions

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

nimble

Client Success Manager, RCM

Irvine, CA

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Nimble Solutions

Client Success Manager, RCM

Irvine, CA · On-site

The Client Success Manager is responsible for the overall management, servicing, and profitability ... Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the ...

Built By Shah

Be Seen First

Remote Client Success Manager -- Marketing & Retention (Early Career)

Irvine, CA · Remote

$4.0K - $7.5K/mo

Your job is not to personally be the Google Ads expert, CRM developer, or landing page builder ... Client Success Manager * Onboarding Coordinator * Marketing Operations Coordinator * Sales Pipeline ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $21/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As the Customer Success Representative I, you will have an opportunity to: * Support inbound calls ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $21/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As the Customer Success Representative I, you will have an opportunity to: * Support inbound calls ...

TaxRise

Client Success Representative

Irvine, CA · On-site

$71K - $94K/yr

ABOUT THE ROLE As a Client Success Representative - Escalations , you'll serve as a senior member ... Maintain detailed and accurate documentation across CRM and internal systems * Take ownership of ...

TaxRise

Client Success Representative

Irvine, CA

$26 - $35/hr

As a Client Success Representative , you won't just answer calls -- you'll be a steady ... Document all interactions thoroughly in our CRM system * Track open communication tickets and ...

TaxRise

Client Success Representative

Irvine, CA · On-site

$71K - $94K/yr

ABOUT THE ROLE As a Client Success Representative - Escalations , you'll serve as a senior member ... Maintain detailed and accurate documentation across CRM and internal systems * Take ownership of ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Riverside, CA

Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Riverside, CA? The most popular types of Customer Success jobs in Riverside, CA are:
What are popular job titles related to Customer Success Manager jobs in Riverside, CA? For Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Success Manager jobs? Cities near Riverside, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,658 per year, or $41.7 per hour.
Client Success Manager, RCM

Client Success Manager, RCM

Nimble Solutions

Irvine, CA • On-site

Full-time

Posted 17 days ago

Job description

Job Type
Full-time
Description
Why work at nimble?
This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!
Who we are!
nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.
The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service.
What you'll be doing!
  • Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
  • Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
  • Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
  • Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
  • Ensures that all appropriate resources are available and utilized effectively to maximize account performance
  • Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
  • Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements
  • Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

Requirements
Who You Are:
  • Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred
  • Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment
  • Experience using Practice Management and EMR systems as it relates to production and client reporting.
  • Strong analytical and critical thinking skills
  • Strong communication skills, verbal and written
  • Ability to work with a high degree of independence; must be proactive
  • Proven client relationship skills; must be able to work effectively with physicians and senior management

Key Competencies
Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.
Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.

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