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Customer Success Manager Jobs in Renton, WA (NOW HIRING)

Compass

Customer Success Manager

Bellevue, WA · On-site

$32 - $34/hr

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications * Manage changes to requested solutions ...

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

Seattle, WA

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

$99.44K - $124.30K/yr

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

F5

Customer Success Manager III

Seattle, WA · Remote

Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal ...

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Customer Success Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success manager in Renton, WA is $93,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What job categories do people searching Customer Success Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Manager jobs? Cities near Renton, WA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Renton, WA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $93,440 per year, or $44.9 per hour.
Customer Success Manager

Customer Success Manager

Compass

Bellevue, WA • On-site

$32 - $34/hr

Other

Posted 14 days ago

Job description

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

Note: This role is 100% in office out of our Bellevue Office (3615 700 110th Ave NE).

At Compass You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We're Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations

  • Previous experience in real estate a plus

  • Previous experience with live or remote training a plus

  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

  • Passion for supporting and serving agents trying to grow their businesses

  • The ability to establish credibility with key agent decision-makers and influencers

  • Great listening skills, connects well with others, and is empathetic of the customer's pain points

  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

  • Skilled communicator with great interpersonal skills, ability to build and manage relationships

  • Meticulous attention to detail, highly organized

  • Strong creative writing skills and eye for design

  • Ability to work in the office during standard operating hours

  • Ability to lift up to 25 lbs

     
    Compensation: The hourly pay range for this position is $32.00-$34.00; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 
 

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