Customer Relationship Manager Jobs in Renton, WA

Are you searching for "The Place" to call home and build your career? Since 1998, Nasim Landscape has steadily grown to become one of the most innovative and respected landscape companies in western Washington.

We believe that people are the heart of our business. When you are part of the Nasim Landscape team, you are family. We treat our people with the utmost integrity and respect. This is one of our recipes of success. Happy people deliver exceptional results and create synergy. Come join us!

Job Title: Customer Relationship Manager (CRM)

Job Description:

As a Customer Relationship Manager (CRM) for our commercial landscape maintenance division, you will play a critical role in ensuring exceptional customer satisfaction and efficient operations. You'll lead a team of dedicated professionals, collaborating closely with them to address landscape issues, communicate with customers, and manage the successful completion of maintenance tasks. Your excellent communication skills, customer-centric approach, and problem-solving abilities will be key to your success in this role.

Responsibilities:

• Team Collaboration: Foster a positive and cohesive team environment, working well with others in a team setting. Provide guidance, support, and encouragement to your team members to deliver outstanding results.
• Customer Communication: Engage with customers on-site regularly to understand their priorities, discuss scheduled maintenance tasks, provide progress reports, and handle courtesy calls when necessary.
• Homeowner's Association Meetings: Represent the company by attending Homeowner's Association Meetings as required, keeping stakeholders informed and addressing any concerns.
• Job Site Walk-Through: Schedule and conduct job site walk-through inspections with customers to ensure their expectations are met and to identify any landscape issues that require attention.
• Complaint Resolution: Demonstrate exceptional customer service by promptly and effectively resolving complaints and tracking all processes related to clients' desires.
• Estimation and Contract Renewals: Assist in preparing estimates, collecting production data, delivering sales presentations, negotiating contracts, and facilitating contract renewals.
• Compliance: Ensure strict adherence to established company policies and procedures.
• Flexible Work Hours: As a salaried exempt employee, be open to working after hours or on weekends as needed to accomplish goals and meet customer expectations.

Job Requirements:

If you possess a high sense of urgency, are proactive, customer-centric, and uphold your commitments, we want to hear from you!

Physical Requirements:

• Ability to lift and carry, push, and pull 20-50 pounds of landscape materials and equipment.
• Capability to perform various physical movements, including walking, standing, squatting, kneeling, repetitive hand and wrist movements, and bending the trunk of the body frequently.

Education, Experience, and Skills:

• Strong interpersonal skills and effective communication abilities with customers, employees, and management.
• Proficiency in written and spoken English.
• Must hold a valid driver's license with an acceptable driving record for the company's insurance carrier.
• Knowledge of commonly used pesticides and their application.
• Bachelor's degree in Agricultural Sciences or 30 semester units of agricultural-related courses, accompanied by at least two years of technical experience or equivalent field experience and customer communication skills.

Working Conditions:

• Outdoor sales activities in varying temperatures (20°+ to heat of 100°+) and exposure to rain.
• Exposure to dust, pollen, chemicals, noise, and pollutants associated with the landscape industry (fertilizer, pesticide, etc.).
• Awareness of machinery/equipment noise, traffic, and hazards typical in a commercial landscape environment.

If you thrive in a dynamic, customer-focused landscape management role and possess the necessary skills and experience, we encourage you to apply for the CRM position. Together, we'll continue to deliver exceptional landscape services and exceed customer expectations.