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Customer Success Manager Jobs in Renton, WA (NOW HIRING)

Brex

Enterprise Customer Success Manager

Seattle, WA · Hybrid

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Brex

Enterprise Customer Success Manager

Seattle, WA · On-site

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Zenoti

Senior Customer Success Manager

Bellevue, WA

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Renton, WA

Customer Success Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success manager in Renton, WA is $93,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What are popular job titles related to Customer Success Manager jobs in Renton, WA? For Customer Success Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Manager jobs? Cities near Renton, WA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,440 per year, or $44.9 per hour.
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Brex

Seattle, WA • Hybrid

$132K - $166K/yr

Other

Re-posted 8 days ago

Job description

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company's bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you'll do

As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex's solutions. You'll create and execute on account strategies tailored to each customer's business goals, delivering high-impact outcomes across their financial stack.

You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Where you'll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

  • Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
  • Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
  • Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
  • Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
  • Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
  • Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
  • Own key metrics for your accounts: GMV growth,  product adoption, credit utilization, and customer health scores.

Requirements

  • 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
  • Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
  • Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
  • Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
  • Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
  • Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
  • Bachelor's degree required; finance, business, or related fields preferred.

Bonus Points

  • You love solving complex business problems with innovative financial solutions.
  • You think in systems, not silos and understand the bigger picture of customer value.
  • You are energized by being proactive, not reactive, in helping customers succeed.
  • You want to be a thought leader and internal resource for enterprise strategy across the CS org.

Compensation

The expected OTE range for this role is $132,888 - $166,110 USD. The starting wage will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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