... customer per the Gantt chart schedule 13 ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
... customer per the Gantt chart schedule 13 ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
... customer per the Gantt chart schedule 13 ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
... customer per the Gantt chart schedule 13 ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also ...
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also ...
Data Clerk
Guaynabo, PR · Hybrid
$14 - $18.75/hr
... for success * Associate or bachelor's degree. * One (1) to two (2) years of customer service experience, preferred. * Skills and intermediate knowledge in information systems (Office 365, TEAMS ...
Data Clerk
Guaynabo, PR · Hybrid
$14 - $18.75/hr
... for success * Associate or bachelor's degree. * One (1) to two (2) years of customer service experience, preferred. * Skills and intermediate knowledge in information systems (Office 365, TEAMS ...
CONVOCATORIA: Científicos al Servicio en Línea -- Año Académico 2026-2027 ¿Eres estudiante subgraduado/a, estudiante graduado/a, profesional STEM o científico/a? ¡Esta es tu oportunidad de ...
CONVOCATORIA: Científicos al Servicio en Línea -- Año Académico 2026-2027 ¿Eres estudiante subgraduado/a, estudiante graduado/a, profesional STEM o científico/a? ¡Esta es tu oportunidad de ...
PR · On-site
$15 - $17.25/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
PR · On-site
$15 - $17.25/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
Retail Part Time Store Associate
$15 - $17.25/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
$15 - $17.25/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Ponce, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Ponce, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
$12.75 - $14.75/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
$12.75 - $14.75/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$11/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$11/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Store Associate (Seasonal)
Bayamon, PR · On-site
$12.25 - $14/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Store Associate (Seasonal)
Bayamon, PR · On-site
$12.25 - $14/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Hatillo, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Hatillo, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
PR · On-site
$15.25 - $17.50/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
PR · On-site
$15.25 - $17.50/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
PR · On-site
$12.25 - $14/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
PR · On-site
$12.25 - $14/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$15.25 - $17.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$15.25 - $17.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
$12.75 - $14.75/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
$12.75 - $14.75/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$15.25 - $17.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Part Time Store Associate
Guaynabo, PR · On-site
$15.25 - $17.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
PR · On-site
$15.25 - $17.50/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
PR · On-site
$15.25 - $17.50/hr
Overview As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and ...
Retail Store Associate (Seasonal)
Bayamon, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Retail Store Associate (Seasonal)
Bayamon, PR · On-site
$10.50/hr
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable ...
Customer Success Associate information
What is a customer success associate?
A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.
What is the difference between Customer Success Associate vs Customer Support Specialist?
| Aspect | Customer Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer service or account management | Often a high school diploma or equivalent; customer service experience preferred |
| Work Environment | Proactive engagement with clients, focusing on retention and growth | Reactive support, resolving customer issues and inquiries |
| Employer & Industry Usage | Used in SaaS, tech, and subscription-based companies | Common across various industries including tech, retail, and service sectors |
The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.
What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?
To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.
How does a customer success associate typically interact with other departments to resolve client issues?
As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.
What is a customer success associate?
Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Puerto Rico?
The most popular types of Customer Success jobs in Puerto Rico are:
What are popular job titles related to Customer Success Associate jobs in Puerto Rico?
For Customer Success Associate jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Puerto Rico look for?
The top searched job categories for Customer Success Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Customer Success Associate jobs?
Cities in Puerto Rico with the most Customer Success Associate job openings:
Job description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
About C-Axis
Sourced by ZipRecruiter
Industry
Medical equipment and supplies manufacturing
Company size
51 - 200 Employees
Headquarters location
Hamel, MN, US
Year founded
1997