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Senior Customer Success Jobs in Puerto Rico (NOW HIRING)

Honeywell International, Inc.

Sr Estimator

Aguadilla, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're committed to delivering customer success through our comprehensive expertise in software and technology. Manage and lead the development of Honeywell Aerospace Defense & Space competitive and ...

Grupo Oricteropo Tropical

Senior Trader

Aguadilla, PR · On-site

... customers. We have the intensity and passion of a technology startup while maintaining our ... The ideal candidate will have proven success and discipline in their trading strategies, a niche ...

Gondola

Sr. Director, Fan Development

Carolina, PR · On-site

$90 - $150/hr

Revenue Conversion & CRM*** Own lifecycle marketing strategy across email, SMS, and app, including ... Demonstrated success contributing to audience growth and revenue through integrated marketing ...

Pwc

Oracle Cloud Finance Consultant - Senior Manager

San Juan, PR · On-site

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will contribute to the success of our firm by developing high-performing teams ... or customer information, handling proprietary assets, or collaborating closely with team members.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Pwc

Oracle CPQ - Senior Manager

San Juan, PR

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... success. Within our Digital Core Modernisation network, you will help clients transition from ... excellence and customer experience (CX) in client engagements - Validating compliance with ...

Popular

Sr. Manager

San Juan, PR · On-site

$170 - $250/hr

... customer expectations and increase revenue; lead a team that creates, designs, develops, and ... Demonstrated success in creating strategic actions based on data and insights from both internal ...

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Senior Customer Success information

What is senior customer success?

Senior customer success professionals manage relationships with key clients to ensure satisfaction, retention, and growth. They often lead onboarding, provide strategic guidance, and use tools like CRM software to track customer health and engagement. This role typically requires strong communication skills and industry knowledge.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Puerto Rico?

The most popular types of Customer Success jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Success jobs?

Cities in Puerto Rico with the most Senior Customer Success job openings:

Senior Customer Success jobs near you

Sr Estimator

Honeywell International, Inc.

Aguadilla, PR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 540 rated manufacturers

Job description


We don't just sell things. We offer solutions to tomorrow's challenges.
Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology.
Manage and lead the development of Honeywell Aerospace Defense & Space competitive and non-competitive proposals in response to government, international and commercial solicitations/Requests for Proposals.
Build, lead and drive proposal teams through the complete proposal process with the aim of meeting our D&S Proposal Ops established TAT and OTTR. Capture the proposal related information needed upfront to drive a successful kickoff, develop the proposal schedule, manage the rail, and drive action items to completion within action due date. Follow escalation path for those proposals at risk with meeting our proposal OTTR and TAT.
Key Responsibilities
  • Lead proposal process from cradle to grave
  • Manage cross functional teams to meet strict deadlines
  • Coordinate closely with the sales organization and D&S functions to ensure winning bids
  • Analyze RFP requirements to determine compliant response structure and volume outlines
  • Generate detailed RFP response plan and schedule
  • Facilitate document and color reviews
  • Work in progress, turnaround time and on time to receiver metrics reporting
  • Manage process improvement projects
  • Functional Team Collaboration

Qualifications
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
YOU MUST HAVE
  • Minimum 3 years of proposal management, business development and/or business execution experience. (Primary contributors to proposals, such as Pricing, Sales, Program Management, Tech Sales, Engineering).

WE VALUE (Additional)
  • Bachelor's degree
  • Prior Aerospace experience preferred - Defense and Space experience is highly preferred
  • Demonstrated the ability to quickly form and manage high performing proposal teams
  • Experience with diverse team building and virtual coordination
  • Demonstrated ability to communicate at all levels, from the individual team contributor through executive management
  • Ability to train others effectively in the proposal process
  • Motivating people to accomplish difficult tasks in a short time
  • Able to manage multiple proposal development activities at the same time
  • Knowledge in the areas of Government regulations, facilitation skills, offset requirements, Honeywell products, services and technologies are preferred

Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:
• Employer-subsidized medical, dental, vision and life insurance
• Short-term and long-term disability coverage
• 401(k) match, flexible spending accounts and health savings accounts
• Employee assistance program and educational assistance
• Parental leave and 12 paid holidays
• Paid time off for vacation, personal and sick time
Explore your benefits: https://honeywellaerospacebenefits.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 7/247/2026

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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