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Senior Customer Success Jobs in Puerto Rico (NOW HIRING)

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Build and strengthen relationships with senior decision-makers and influencers, positioning ... Actively contribute to customer success, ensuring that delivered solutions create measurable value ...

Enterprise Holdings

PR · On-site

$12/hr

We know if we do this, success will follow - for both our company and our employees. We are ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Enterprise Holdings

PR

$12/hr

We know if we do this, success will follow - for both our company and our employees. We are ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Enterprise Holdings

PR · On-site

$12/hr

We know if we do this, success will follow - for both our company and our employees. We are ... The CAR Sr will gain knowledge through local training and hands-on experience to provide ...

Eaton

PLS - Sr Engineer

Arecibo, PR

$90K - $123K/yr

Serve as the senior Product Line Support Engineer for Eaton's Industrial Circuit Breaker product ... and customers to support the long-term success and competitiveness of the product portfolio ...

Nutanix

PLS - Sr Engineer

Arecibo, PR · On-site

$90 - $120/hr

Serve as the senior Product Line Support Engineer for Eaton's Industrial Circuit Breaker product ... and customers to support the long-term success and competitiveness of the product ...

Eaton

PLS - Sr Engineer

Arecibo, PR · On-site

$90K - $123K/yr

Serve as the senior Product Line Support Engineer for Eaton's Industrial Circuit Breaker product ... and customers to support the long-term success and competitiveness of the product portfolio ...

Grupo Oricteropo Tropical

Senior Trader

Aguadilla, PR · On-site

... customers. We have the intensity and passion of a technology startup while maintaining our ... The ideal candidate will have proven success and discipline in their trading strategies, a niche ...

Gondola

Sr. Director, Fan Development

Carolina, PR · On-site

$90 - $150/hr

Revenue Conversion & CRM*** Own lifecycle marketing strategy across email, SMS, and app, including ... Demonstrated success contributing to audience growth and revenue through integrated marketing ...

Eaton Corporation

PLS - Sr Engineer

Arecibo, PR · On-site

$90 - $130/hr

Serve as the senior Product Line Support Engineer for Eaton's Industrial Circuit Breaker product ... and customers to support the long-term success and competitiveness of the product portfolio.

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Senior Customer Success information

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.

What are the most commonly searched types of Customer Success jobs in Puerto Rico?

The most popular types of Customer Success jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Success jobs?

Cities in Puerto Rico with the most Senior Customer Success job openings:

Senior Customer Success jobs near you

Account Manager - New Business

Ericsson

San Juan, PR • On-site

Full-time

Posted 24 days ago

Ericsson rating

9.2

Company rating: 9.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

2nd of 101 rated telecommunications companies

Job description

Join our Team
About this opportunity:
Ericsson is hiring an Account Manager - New Business to identify and secure new commercial opportunities with existing and prospective customers, driving profitable growth. The role focuses on expanding Ericsson's market footprint, developing new telecom solutions and use cases, and building strong senior-level relationships to position Ericsson as a trusted partner for innovation.
What you will do
  • Position Ericsson in the marketplace as the trusted telecom leader, developing trends and delivering our vision and impact in the market digital evolution
  • Drive new business development by owning and managing a qualified sales pipeline across products, solutions, and services for key and strategic accounts.
  • Identify, qualify, and prioritize high-impact opportunities through deep customer and market insights, value relationships and competitive intelligence, with focus on profitable growth.
  • Evaluate and establish partnerships (sell-thru, sell-with, etc.) to pursue new markets and opportunities beyond traditional MNO business
  • Lead complex, end-to-end sales cycles - from opportunity identification and value proposition design to proposal, executive-level negotiation, and closing.
  • Build and strengthen relationships with senior decision-makers and influencers, positioning Ericsson solutions to address their business outcomes and transformation agendas.
  • Orchestrate and lead virtual account and pursuit teams (finance, delivery, legal, solution teams and partners) to structure competitive, compliant, and profitable deals.
  • Actively contribute to customer success, ensuring that delivered solutions create measurable value and generate new business opportunities and references.

The skills you bring
  • Technology, IT and Telecom Business understanding, experience and connections
  • Self-drive for new business development, customer expansion and pipeline ownership in complex B2B environments, preferably telecom/ICT.
  • Strong market understanding and competitive analysis, turning insights into account and go-to-market strategies.
  • Insight selling with a consultative, value-focused approach
  • Proven ability to lead and close complex multi-stakeholder, with advanced negotiation and commercial management.
  • Solid commercial and business risk management
  • Clear, compelling executive communication, storytelling and sales presentations.
  • High stakeholder engagement and agility in dynamic, ambiguous environments.
  • Strong strategic account management and partnering with senior customer and internal leaders.
  • Collaborative and motivated Leader who mobilizes cross-functional and virtual teams to win and deliver new business.

If you are passionate about creating new business, growing strategic accounts, and shaping high-impact partnerships, we would be excited to connect with you.
In this role, you will operate under the direction of a Key Account Manager (KAM) / Sales Vice President (KAM).
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 785778

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