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Senior Customer Success Jobs in Puerto Rico (NOW HIRING)

Lufthansa Technik

PR · On-site

... customer) * Perform, inspection and sign off all tasks on all types relevant in their facility ... success of the organization. * Education, Skills, and Competencies * Airframe and Power plant ...

BoehringerPRD

... customers. Our global presence provides opportunity for all employees to collaborate ... success. We realize that our strength and competitive advantage lie with our people. We support our ...

Lufthansa Technik

PR · On-site

... customer) * Perform, inspection and sign off all tasks on all types relevant in their facility ... success of the organization. * Education, Skills, and Competencies * Airframe and Power plant ...

MiniMed

Sr. Supplier Quality Engineer

Juncos, PR · On-site

... customers with the highest quality and reliable products. * Provides technical guidance and quality ... They share in the success they help create. We offer a wide range of benefits, resources, and ...

Pwc

ServiceNow Deployment- Senior Associate

San Juan, PR

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Level Senior Associate & Summary At PwC, our people in infrastructure focus on designing and ... Believing empathy for coworkers and customers is key to your success; Valuing learning from ...

Deca Analytics

Director of Client Services

San Juan, PR · On-site

  • Medical

POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... Success depends on the ability to build, coach, and lead high-performance teams focused on customer ...

Deca Analytics

Director of Client Services

San Juan, PR · On-site

  • Medical

POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... Success depends on the ability to build, coach, and lead high-performance teams focused on customer ...

Deca Analytics

Director of Client Services

San Juan, PR · On-site

  • Medical

POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... Success depends on the ability to build, coach, and lead high-performance teams focused on customer ...

PenFed Credit Union

PR · On-site

... success. * Manage budget; review revenues and expenses and deliver positive contribution in each ... customer service. * Demonstrate the ability to unite geographically disbursed teams into a ...

Danaher

Country Mgr - PR

Caguas, PR

  • Medical

  • Life

  • PTO

The Country Manager, Puerto Rico serves as the most senior Beckman Coulter leader and legal ... Demonstrated success in business turnarounds, restructuring gotomarket models, or restoring growth

Danaher

Country Mgr - PR

Caguas, PR · On-site

  • Medical

  • Life

  • PTO

The Country Manager, Puerto Rico serves as the most senior Beckman Coulter leader and legal ... Demonstrated success in business turnarounds, restructuring go-to-market models, or restoring ...

Deca Analytics

Key Account Manager II

San Juan, PR · On-site

$45K - $55K/yr

Your main goal will be to achieve sales targets and ensure customer satisfaction. You will also be ... Your success in this role will be measured by your ability to increase revenue and market share.

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Showing results 21-40

All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Puerto Rico

Senior Customer Success information

What is senior customer success?

Senior customer success professionals manage relationships with key clients to ensure satisfaction, retention, and growth. They often lead onboarding, provide strategic guidance, and use tools like CRM software to track customer health and engagement. This role typically requires strong communication skills and industry knowledge.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Puerto Rico?

The most popular types of Customer Success jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Success jobs?

Cities in Puerto Rico with the most Senior Customer Success job openings:

Senior Customer Success jobs near you

Global Operations Lead, HCP Engagements - Managed Services Health PLS

Pwc

San Juan, PR • On-site

$124K - $280K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Minimum Degree Required

Bachelor's Degree
Minimum Year(s) of Experience
7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Degree Preferred
Master's Degree
Certification(s) Preferred

CMP or HMCC

Preferred Knowledge/Skills

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

  • HCP, HCO and Patient Engagement Operations
  • Mentoring junior team members;
  • Monitoring financials and maintain budget profitability;
  • Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;
  • Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;
  • Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps;
  • Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;
  • Working with global tech team and developers on application modification and bug fixes;
  • Leading teams of individuals with a positive attitude;
  • Communicating with senior leadership and senior client stakeholders;
  • Delivering consistent "white glove" customer service;
  • Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations;
  • Strong research skills;
  • Experience contracting is preferable;
  • Financial acumen for reconciling budgets;;
  • Has strong attention to detail;
  • Familiarity with Advanced Excel and Power BI;
  • Strong English language reading comprehension and writing skills;
  • Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.

Travel Requirements

Up to 40%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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