ZipRecruiter

Log In

1

Senior Customer Success Jobs in Puerto Rico (NOW HIRING)

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

The Technical Support Engineer I role is responsible for delivering quality customer service to the ... Works with senior members of the team to help determine possible incident trends * Participates in ...

New

BDO

Technical Support Engineer I

San Juan, PR

The Technical Support Engineer I role is responsible for delivering quality customer service to the ... Works with senior members of the team to help determine possible incident trends * Participates in ...

New

Danaher

Country Mgr - PR

Caguas, PR · On-site

The Country Manager, Puerto Rico serves as the most senior Beckman Coulter leader and legal ... Demonstrated success in business turnarounds, restructuring gotomarket models, or restoring growth

Danaher

Country Mgr - PR

Caguas, PR · On-site

The Country Manager, Puerto Rico serves as the most senior Beckman Coulter leader and legal ... Demonstrated success in business turnarounds, restructuring go-to-market models, or restoring ...

BoehringerPRD

... and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We ...

BoehringerPRD

... and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We ...

previous page

Showing results 41-60

All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Puerto Rico

Senior Customer Success information

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.

What are the most commonly searched types of Customer Success jobs in Puerto Rico?

The most popular types of Customer Success jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Senior Customer Success jobs?

Cities in Puerto Rico with the most Senior Customer Success job openings:

Senior Customer Success jobs near you

Full Stack Engineer Sr - Enterprise IT

Lockheed Martin Corporation

Aguadilla, PR • On-site, Remote

$122K - $227K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Lockheed Martin rating

8.1

Company rating: 8.1 out of 10

Based on 396 frontline employees who took The Breakroom Quiz

40th of 72 rated aerospace companies

Job description

Standard Job Description
Shape the future of infrastructure at Lockheed Martin developing Infrastructure as Code within Enterprise IT! This dynamic, fast-paced environment embraces DevSecOps, Automation, Orchestration, and Agile to advance our strategic goals for Customer self-service to provide secure, responsive, adaptive and rapid business value.
The Compute IaaS Product Area team is hiring a Senior Full Stack Engineer. This team covers virtualization, server operating systems (Windows and RHEL), databases (SQL Server and Oracle), patching, and content management through Red Hat Satellite. These solutions support global business needs across data centers, edge locations, and AWS and Azure public cloud environments.
What You Will Be Doing:
In this role, you will transform how we develop and maintain compute infrastructure products at Lockheed Martin to meet the needs of every business area. You'll be aligned to a single Agile Delivery Team within the Compute IaaS Product Area. Your key responsibilities in this role include the following:
  • Designing and developing enterprise compute infrastructure products across on-premises and public cloud environments.
  • Creating automated provisioning and maintenance solutions that reduce manual intervention and enable customer self-service.
  • Conducting solution testing for security, performance, reliability, and availability.
  • Deploying solutions across on-premises, AWS, and Azure environments to support global business-area requirements.
  • Ensuring adherence to corporate infrastructure processes, procedures, and standards, including Change Management, Disaster Recovery and Business Continuity Planning (DR/BCP), security, and government regulatory compliance.
  • Providing operational support to resolve incidents, service disruptions, and outages.
  • Meeting established Service Level Agreements for product provisioning and incident resolution.
  • Providing technical guidance, mentoring team members, and sharing knowledge across the organization.
  • Participating in an on-call support rotation.

Further Information About This Opportunity:
This role is fully remote and requires US Citizenship due to system access. Flexibility in scheduling is required to due on-call support rotation. Occasional travel (1-3 times a year) may be requested.
Responsible for development of IT solutions across all components of software systems through design, integration, implementation and support. Proficient in infrastructure, security, software development, database management systems, and systems integration. Develops using agile processes and common technology stacks.
Basic Qualifications
  • Demonstrated experience using scripting languages and configuration formats to create automated software or infrastructure solutions, such as Python, Bash, Perl, PowerShell, JSON, or YAML.
  • Experience developing infrastructure solutions in public cloud environments, such as AWS or Azure, and on-premises private cloud environments.
  • Experience implementing DevSecOps practices using CI/CD pipelines.
  • Proven experience with Ansible and/or Terraform.
  • Familiarity with Windows and/or RHEL Server Operating System capabilities
  • Strong written and verbal communication skills.
  • Ability to lead technical solutions and provide guidance to other team members.
  • Ability to support a flexibile schedule when needed
  • US Citizenship is required to to system access

Desired Skills
  • Experience with Windows and/or RHEL Server Operating System capabilities
  • Familiarity with virtualization solutions
  • Familiarity with RedHat Satellite content management
  • Familiarity with Enterprise storage solutions
  • Experience working in an agile framework
  • Ability to work successfully in a virtual team environment with a geographically disperse team
  • Experience with paired programming and test-driven development processes

Pay Information
GeoZone Definition: GeoZones are geographic groupings created by Lockheed Martin to align compensation ranges with regional labor markets and cost-of-labor differences across the United States. Locations are assigned a Geo Zone based on the primary work location of the role.
  • Full-time salary range (GEOZONE 1): $122600.00 - $227600.00
    • Includes metropolitan areas such as Sunnyvale CA; Pal Alto, CA; New York City metropolitan area; Newark, New Jersey; etc.
  • Full-time salary range (GEOZONE 2): :$110300.00 - $204900.00
    • Includes metropolitan areas such as Denver, CO; King of Prussia, PA; Stratford, CT; Moorestown, NJ; etc.
  • Full-time salary range (GEOZONE 3): :$98100.00 - $182100.00
    • Includes metropolitan areas such as Dallas-Fort Worth, TX; Orlando, FL; Grand Prairie, TX; Marietta, GA; etc.
  • Full-time salary range (GEOZONE 4): :$88300.00 - $163900.00
    • Includes metropolitan areas such as Camden, AR; Lexington, KY; Ocala, FL; Lufkin, TX; etc.

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally.
The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only.
Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
  • For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

What Lockheed Martin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lockheed Martin logo

About Lockheed Martin

Sourced by ZipRecruiter

As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912

View All Lockheed Martin Jobs

Apply