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Customer Success Director Jobs in Puerto Rico (NOW HIRING)

Global LT

Customer Success Coach

San Juan, PR · On-site

The Customer Success Coach is to coordinate tailored language learning programs to support ... Build productive and effective relationships with clients, participants and direct suppliers as ...

Asurion

Regional Success Manager

San Juan, PR · On-site

This role focuses on achieving revenue growth, customer satisfaction, and market expansion by ... on both direct and indirect points of sale. * Responsible for achieving and/or exceeding ...

Gondola

Sr. Director, Fan Development

Carolina, PR · On-site

$90 - $150/hr

Revenue Conversion & CRM*** Own lifecycle marketing strategy across email, SMS, and app, including ... Demonstrated success contributing to audience growth and revenue through integrated marketing ...

Medido Health

Technical Support Manager

San Juan, PR · On-site

$70 - $90/hr

What You Bring * 3-5 years of experience in a technical support or customer success role, with at ... Direct impact on customers who are doing genuinely important work in healthcare * A leadership team ...

ABB

Customer Quality Engineer

Arecibo, PR · On-site

May work under direct supervision or independently. May instruct or coach junior colleagues ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

PR · On-site

May work under direct supervision or independently. May instruct or coach junior colleagues ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

BlackBerry Inc.

Customer Quality Engineer

Arecibo, PR · On-site

$110 - $170/hr

May work under direct supervision or independently. May instruct or coach junior colleagues.Ensure ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

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Highgate Hotels L.P.

Director of Operations

Carolina, PR · On-site

$120 - $180/hr

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle ... achieving Customers Engagement and Satisfaction Goals, Hotel profitability through revenue ...

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Customer Success Director information

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Puerto Rico?

The most popular types of Customer Success jobs in Puerto Rico are:

What job categories do people searching Customer Success Director jobs in Puerto Rico look for?

The top searched job categories for Customer Success Director jobs in Puerto Rico are:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Puerto Rico as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Success Coach

Global LT

San Juan, PR • On-site

Contractor

Re-posted 19 days ago

Job description

Customer Success Coach
SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
RESPONSIBILITIES:
  • Drive a high level of customer and client satisfaction while managing large caseloads
  • Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
  • Counsel customers on authorized relocation benefits provided by their employer
  • Manage all activities, including those performed by third party suppliers related to the transfer process.
  • Lead point of contact and coordination for all assignment components - including internal and external points of need.
  • Carry out the pre-assignment briefing and orientation with the authorized participant on the client's policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.
  • Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
  • Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.
  • Maintain data integrity, including updating Global LT's database, providing the required data to produce ongoing status reports.
  • Initiate customer satisfaction surveys when client policy allows.
  • Undertake other tasks as required
  • Adhere to Global LT's Standards of Excellence in all aspects of the assignment process.
  • Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.
EDUCATION AND/OR EXPERIENCE:
  • Proficiency in English is required
  • Sales experience would be an asset but not required
  • Bilingual in English and at least one other language
QUALIFICATIONS:
  • Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
  • Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work
  • Ability to deal with multitasking under continuous high-pressure situations
  • Excellent written and communication skills
  • The ability to communicate clearly and professionally
  • Strong customer service focus
  • Work well within a team with good trouble-shooting and conflict management skills
  • Shows initiative and creativity; be self-motivated
  • The ability to upsell products

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