Customer Success Director Jobs in Puerto Rico (NOW HIRING)

Job DescriptionOur Company's purpose is to use the power of leading-edge science to save and improve lives around the world in the areas of prescription medicines, vaccines, biologic therapies, and animal health products and technology solutions. We are committed to patients. Our Account Management roles are critical in helping to drive the success of our mission and to ensure profitable access to our products.The Associate Director, Urology - Oncology Key Accounts is the main point of contact for Our Company with large community urology group practices. They play a crucial role in establishing Our Company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource. The Associate Director, Urology - Oncology Key Accounts role will have responsibility for accounts in the South Atlantic geography, which includes South Carolina, North Carolina, Georgia, Florida, Tennessee, and Kentucky. The candidate should live within the geography. PRIMARY ACTIVITIES & RESPONSIBILITIES will include and are not limited to the following: Leadership Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.Ability to lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met by effectively prioritizing tasks based on urgency, impact, and resource availability.Ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus. Experience in navigating various teams or stakeholders to achieve common goals. Clinical Proficiency Understands applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).Leads Our Company's efforts to maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.Understanding external quality initiatives with the ability to clearly align and tailor response to customer's needs using approved Company resources and messages.Understand all aspects of treatment decision factors, including but not limited to knowledge of pathways, protocols, sites of care, guidelines or quality initiatives. Business Acumen Utilizes internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.Knowledge of account ecosystems and current emerging markets and business trends impacting assigned accounts. Develop and pull-through a coordinated and longitudinal account plan.A deep understanding of the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions.- Ability to utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions. Operational/Account Management Establishes strategic approach to the account in alignment with approved guidance from the marketing teams.- Aligns brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.Builds trust and relationships with key decision makers and stakeholders and influencers to understand their objectives, goals, and challenges. Identifies approved resources that align with the customer's needs. Develops a thorough understanding of all entry access points and knowledge of stakeholders who influence and operationalize access for the entire enterprise.Uses approved tools to capture, share and appropriately communicate internally about the customer. POSITION QUALIFICATIONS: Required:Bachelor's Degree OR a minimum high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)Minimum of 2 years of relevant experience in healthcare, life sciences industry, sales, account management or managed careValid Driver's LicenseAbility to build and develop meaningful customer relationships with senior healthcare executives and key opinion leadersDemonstrated financial acumen with ability to communicate value proposition and negotiate, if applicableStrong understanding of healthcare ecosystemExcellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplinesStrong leadership skills and ability to collaborate in cross-functional, matrix organizationsAbility to travel ~50%Preferred:Advanced degreeLocal market relationships and customer knowledgeCurrent account management experience in large Oncology group practices and integrated delivery networks that have a focus on Oncology and HematologyRequired Skills: Accounting, Accounting, Account Management, Accounts Development, Clinical Studies, Collaborative Leadership, Confidential Data Handling, Contract Management, Contract Processing, Corporate Accounting, Customer Management, Data Analysis, Financial Acumen, Goal Setting, Influencing Without Authority, Internal Reporting, Interpersonal Relationships, Managerial Courage, Managing Ambiguity, Market Dynamics, Marketing Capabilities, Oncology Marketing, Operational Delivery, Organizational Leadership, Product Knowledge {+ 6 more}Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your Rights EEOC GINA Supplement• We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $190,800.00 - $300,300.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits.- Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: -We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: -We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully-Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-Employee Status: RegularRelocation:VISA Sponsorship: Travel Requirements: Flexible Work Arrangements:RemoteShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:09/4/2026 *A job posting is effective until 11:59:59PM on the day BEFORE -the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R413608 Salary: . Date posted: 08/21/2026