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Customer Success Leader Jobs in Puerto Rico (NOW HIRING)

... leadership of product development programs and related work stream activities for products 4. The ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

... leadership of product development programs and related work stream activities for products 4. The ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

Shift Leader

Carolina, PR

$9.25 - $11.50/hr

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Shift Leader

San Juan, PR

$9.25 - $11.50/hr

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Shift Leader

San Juan, PR

$13 - $16.25/hr

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Our district managers are the front line of our field leadership team: they're retail and customer ... History of leading teams to achieve business results, drive success, and focus on selling * Passion ...

Our district managers are the front line of our field leadership team: they're retail and customer ... History of leading teams to achieve business results, drive success, and focus on selling * Passion ...

Our district managers are the front line of our field leadership team: they're retail and customer ... History of leading teams to achieve business results, drive success, and focus on selling * Passion ...

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

PR

$114K/yr

Demonstrated success leading improvement projects and developing improvement resources ... customers. This has allowed the company to invest in developing new technologies and services ...

PR · On-site

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

PR · On-site

$13.75 - $19/hr

... for leaders at all levels of the organization who are passionate about making an impact on our ... They are how we achieve our strategy, power our business outcomes and drive our shared success ...

PR · On-site

$12/hr

We are a multi-billion dollar industry leader that is rapidly expanding and growing. It's a fast ... We know if we do this, success will follow - for both our company and our employees. We are ...

PR

$12/hr

We are a multi-billion dollar industry leader that is rapidly expanding and growing. It's a fast ... We know if we do this, success will follow - for both our company and our employees. We are ...

PR

$12/hr

We are a multi-billion dollar industry leader that is rapidly expanding and growing. It's a fast ... We know if we do this, success will follow - for both our company and our employees. We are ...

Enable datadriven decisionmaking across service delivery, productivity, quality, and customer ... Demonstrated success leading enterprise or multifunction improvement portfolios * Strong working ...

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Showing results 1-20

Customer Success Leader information

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Puerto Rico? For Customer Success Leader jobs in Puerto Rico, the most frequently searched job titles are:
What cities in Puerto Rico are hiring for Customer Success Leader jobs? Cities in Puerto Rico with the most Customer Success Leader job openings:
Customer Success Associate Manager

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Posted 18 days ago


Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service

C-Axis logo

About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997