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Customer Success Consultant Jobs in Puerto Rico (NOW HIRING)

SoftwareOne

PR

Whether your focus is on technology, customer success, or business operations, your ideas matter ... The role Presales Consultant Data & AI Modelo: Hibrido | Puerto Rico Are you passionate about ...

Pwc

SAP Order to Cash Consultant, Manager

San Juan, PR · On-site

$99K - $232K/yr

... customer transformation journey by reimagining exceptional experiences for their customers and ... the success of our firm. You are expected to embrace technology and innovation, enhancing your ...

Pwc

SAP BRIM Consultant, Manager

San Juan, PR · On-site

$99K - $232K/yr

... fuel success in finance, supply chain, customer, human capital, and engineering. As a Manager, you will develop new skills outside your comfort zone, coach others, and encourage them to take ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Actively contribute to customer success, ensuring that delivered solutions create measurable value ... Insight selling with a consultative, value-focused approach * Proven ability to lead and close ...

Ansible Government Solutions

PR · On-site

$130.25/hr

... customers' success as if it is their own. Responsibilities * Evaluate and treat cancer patients ... Conduct patient consultations, pretreatment evaluations, and obtain informed consent. * Monitor ...

Thermo Fisher Scientific

Sr. Account Manager

Cayey, PR · On-site

You will serve as a trusted advisor to customers, using your scientific expertise and consultative ... success in consistently meeting/exceeding sales targets and growing strategic accounts • ...

Deloitte

Tax Manager - Real Estate

San Juan, PR

$108K - $142K/yr

Overseeing complex federal tax compliance and consulting projects requiring tax analysis for a ... customers. Our clients include investment advisers and administrators from every sector of the ...

California Closets

Install Journeyman

San Juan, PR · On-site

$11 - $14/hr

Responsible for driving to and from customer sites and maintaining company provided vehicles in a ... Your growth and success is our growth and success. At California Closets, our people reflect ...

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Customer Success Consultant information

What does a customer success consultant do?

A Customer Success Consultant helps clients get the most value from a company's products or services. They work closely with customers to understand their goals, offer guidance, and ensure a smooth onboarding process. Their responsibilities often include troubleshooting issues, providing training, and proactively identifying ways to improve the customer experience. By building strong relationships, Customer Success Consultants help increase customer satisfaction and loyalty, ultimately reducing churn and driving business growth.

What are the key skills and qualifications needed to thrive as a customer success consultant, and why are they important?

To thrive as a Customer Success Consultant, you need strong problem-solving abilities, product knowledge, and experience in client relationship management, often backed by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot, as well as customer engagement tools, is typically required. Outstanding communication, empathy, and proactive listening are crucial soft skills that help build trust and foster lasting client relationships. These skills and qualifications are vital for ensuring customer satisfaction, reducing churn, and driving long-term business growth.

What are some common challenges customer success consultants face when working with diverse client portfolios?

Customer Success Consultants often manage a variety of clients with different needs, goals, and levels of product understanding. Balancing proactive support with reactive problem-solving can be challenging, especially when clients have conflicting priorities or require tailored solutions. Effective communication, strong organizational skills, and the ability to quickly adapt strategies are essential to help each client achieve success. These challenges are also opportunities to build strong relationships and demonstrate value, which can lead to long-term customer loyalty and professional growth.

What is the difference between Customer Success Consultant vs Customer Support Specialist?

AspectCustomer Success ConsultantCustomer Support Specialist
Primary FocusProactively ensuring customer satisfaction and retention through strategic engagementReactively resolving customer issues and technical problems
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account management, strategic planningHelp desks, support centers, technical support teams
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction, Customer Success Consultants focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or job focus within customer service roles.

What are popular job titles related to Customer Success Consultant jobs in Puerto Rico?

For Customer Success Consultant jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Consultant jobs in Puerto Rico look for?

The top searched job categories for Customer Success Consultant jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Success Consultant jobs?

Cities in Puerto Rico with the most Customer Success Consultant job openings:

Customer Success Consultant jobs near you

PreSales Consultant Data/AI

SoftwareOne

PR

Full-time

Posted 4 days ago

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.


The role

Presales Consultant Data & AI

Modelo: Hibrido | Puerto Rico

Are you passionate about designing innovative solutions that help organizations unlock the value of data and artificial intelligence?
 
Do you enjoy transforming business challenges into impactful technology strategies?
 
Are you motivated by working with cutting-edge technologies such as Microsoft Azure, Fabric, AI, and Copilot to drive digital transformation?
 
At SoftwareOne, we help organizations accelerate their technology journey through modern data, analytics, and artificial intelligence solutions. As a PreSales Consultant Data & AI, you will play a key role in understanding customer needs, designing innovative solutions, and providing consultative guidance throughout the sales process. This position combines technical expertise, strategic thinking, and collaboration to deliver
 
value through data and AI initiatives aligned with customer objectives. 
 

What You’ll Do:

  • Partner with sales teams and customers to understand business needs and define strategies based on data and artificial intelligence.
  • Lead discovery sessions, workshops, technical demonstrations, and Proofs of Concept (PoCs) to identify challenges and validate solutions.
  • Design end-to-end Data & AI solutions leveraging Microsoft Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, and analytics platforms.
  • Develop proposals, statements of work, technical presentations, and recommendations aligned with customer business goals.
  • Collaborate with technical teams, sales teams, and strategic partners to ensure the feasibility and success of proposed solutions.

What we need to see from you
 
  • Experience in PreSales, Technology Consulting, Solution Architecture, or similar roles focused on Data & AI.
  • Knowledge and hands-on experience with Microsoft technologies for data and artificial intelligence, including Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, as well as analytics and BI tools such as Power BI, SQL, Data Lakes, and Data Warehouses.
  • Ability to design end-to-end data and AI solutions and architectures, considering governance, security, and compliance requirements.
  • Experience leading workshops, technical demonstrations, Proofs of Concept (PoCs), and developing customer-focused solution proposals.
  • Strong consultative communication, analytical thinking, collaboration, and stakeholder management skills in multicultural environments. Microsoft Azure Administrator certification and intermediate to advanced English proficiency are desirable.

Why join our team?:

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

  • Comprehensive health and well-being
  • Continuous learning and career development
  • Performance-based incentives and employee share participation
  • Flexible and hybrid work models
  • Engagement in global projects

Job Function
SalesQualifications:
 
  • Experience in PreSales, Technology Consulting, Solution Architecture, or similar roles focused on Data & AI.
  • Knowledge and hands-on experience with Microsoft technologies for data and artificial intelligence, including Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, as well as analytics and BI tools such as Power BI, SQL, Data Lakes, and Data Warehouses.
  • Ability to design end-to-end data and AI solutions and architectures, considering governance, security, and compliance requirements.
  • Experience leading workshops, technical demonstrations, Proofs of Concept (PoCs), and developing customer-focused solution proposals.
  • Strong consultative communication, analytical thinking, collaboration, and stakeholder management skills in multicultural environments. Microsoft Azure Administrator certification and intermediate to advanced English proficiency are desirable.

Why join our team?:

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

  • Comprehensive health and well-being
  • Continuous learning and career development
  • Performance-based incentives and employee share participation
  • Flexible and hybrid work models
  • Engagement in global projects
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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