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Senior Customer Success Manager Edtech Jobs in Puerto Rico

C-Axis, Inc.

Customer Success Associate Manager

Caguas, PR · On-site

$40K - $52K/yr

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

Global LT

Customer Success Coach

San Juan, PR · On-site

The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...

Enterprise Holdings

PR · On-site

$12/hr

... Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer ... Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a ...

Enterprise Holdings

PR · On-site

$12/hr

... Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer ... Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a ...

Enterprise Holdings

PR

$12/hr

... Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer ... Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Pwc

Oracle CPQ - Senior Manager

San Juan, PR

$124K - $280K/yr

... success. Within our Digital Core Modernisation network, you will help clients transition from ... excellence and customer experience (CX) in client engagements - Validating compliance with ...

JLL

Senior Project Manager

Gurabo, PR

The Senior Project Manager / Site Lead serves as JLL's primary project delivery leader for the ... This is a critical role that shapes project delivery success and strengthens client relationships ...

Pwc

SAP Manufacturing Senior Manager

San Juan, PR · On-site

$124K - $280K/yr

Your commitment to excellence and strategic advising will drive project success and foster a ... or customer information, handling proprietary assets, or collaborating closely with team members.

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All JobsCustomer Success Edtech JobsSenior Customer Success Manager Edtech JobsSenior Customer Success Manager Edtech Jobs in Puerto Rico

Senior Customer Success Manager Edtech information

What are the top 10 edtech companies?

Top edtech companies include Coursera, Udemy, Khan Academy, Duolingo, Chegg, Blackboard, 2U, EdX, Canvas by Instructure, and Schoology. These companies are recognized for their innovative online learning platforms, digital tools, and educational content, often requiring customer success managers to support institutional clients and learners. Staying updated on industry leaders can help senior customer success managers identify key clients and growth opportunities.

What does a Senior Customer Success Manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What is a typical CSM salary?

A Senior Customer Success Manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, commissions, or stock options, especially in larger organizations or high-growth environments.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager in Edtech, and why are they important?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

What is customer success in edtech?

Customer success in edtech involves ensuring educational institutions and learners achieve their goals using the platform or products. A Senior Customer Success Manager in edtech typically builds relationships, provides onboarding support, and helps clients maximize product value through ongoing engagement and training. This role often requires strong communication skills and familiarity with learning management systems (LMS) or other educational tools.

How does a Senior Customer Success Manager in EdTech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

How much does a senior customer success manager earn?

A senior customer success manager in edtech typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Compensation may also include bonuses, stock options, and benefits, with higher salaries often associated with larger organizations or those in competitive markets.
What are popular job titles related to Senior Customer Success Manager Edtech jobs in Puerto Rico? For Senior Customer Success Manager Edtech jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Manager Edtech jobs in Puerto Rico look for? The top searched job categories for Senior Customer Success Manager Edtech jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Senior Customer Success Manager Edtech jobs? Cities in Puerto Rico with the most Senior Customer Success Manager Edtech job openings:
Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in Puerto Rico as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Customer Success Associate Manager

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Posted 17 days ago

Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service
C-Axis logo

About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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