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Night Shift Customer Success Manager Remote Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... management, allocation, recovery, and overall coordination of donor-related actions. The Remote ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...

InsuraTec

Sales Representative (Remote)

Guaynabo, PR · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Mayaguez, PR · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

San Juan, PR · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Carolina, PR · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Guayama, PR · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsCustomer Success JobsNight Shift Customer Success Manager Remote JobsNight Shift Customer Success Manager Remote Jobs in Puerto Rico

Night Shift Customer Success Manager Remote information

What is a night shift customer success manager remote?

A Night Shift Customer Success Manager (Remote) is a professional responsible for supporting and guiding customers during nighttime hours, ensuring they have a positive experience with a company's products or services. Working remotely, they handle customer inquiries, resolve issues, and proactively help clients achieve their goals, often for companies with global clients or 24/7 operations. This role requires strong communication skills, empathy, and the ability to work independently while managing multiple tasks during off-peak hours.

What are the key skills and qualifications needed to thrive as a night shift customer success manager remote?

To thrive as a Night Shift Customer Success Manager (Remote), you need strong customer service experience, problem-solving abilities, and a background in account management or a related field. Familiarity with CRM software like Salesforce or Zendesk, as well as proficiency with communication tools such as Slack and Zoom, is typically required. Exceptional communication, empathy, and time management skills help you build rapport and effectively resolve customer issues during off-hours. These skills ensure customer satisfaction, support retention, and maintain seamless operations across global time zones.

What are some unique challenges faced by night shift customer success managers working remotely, and how can they overcome them?

Night Shift Customer Success Managers working remotely often encounter challenges such as managing communication across time zones, maintaining work-life balance, and staying connected with both clients and internal teams operating during regular business hours. To overcome these, it's important to establish clear communication protocols, utilize collaboration tools effectively, and set boundaries to prevent burnout. Proactively scheduling check-ins with colleagues and leveraging asynchronous communication can help ensure seamless support and foster team cohesion, even outside typical office hours.

What is the difference between Night Shift Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectNight Shift Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuild customer relationships, ensure retention, and upsell servicesAssist customers with technical issues, answer inquiries, and provide product support
Required SkillsCustomer relationship management, communication, problem-solvingTechnical knowledge, troubleshooting, communication
Work EnvironmentRemote, night shift hours, client-facing interactionsRemote, flexible hours, support-focused
Common Industry UsageTech, SaaS, subscription servicesTech, retail, telecom

While both roles are remote and involve customer interaction, the Night Shift Customer Success Manager focuses on maintaining relationships and driving customer success during night hours, whereas the Customer Support Specialist primarily handles technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Night Shift Customer Success Manager Remote jobs in Puerto Rico?

For Night Shift Customer Success Manager Remote jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Night Shift Customer Success Manager Remote jobs in Puerto Rico look for?

The top searched job categories for Night Shift Customer Success Manager Remote jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Night Shift Customer Success Manager Remote jobs?

Cities in Puerto Rico with the most Night Shift Customer Success Manager Remote job openings:

Night Shift Customer Success Manager Remote jobs near you
Infographic showing various Night Shift Customer Success Manager Remote job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 48% Part Time, 2% Temporary, and 6% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution.

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

37th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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