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Night Shift Customer Success Manager Remote Jobs in Puerto Rico

Abbott

Technician I, Remote Care

Arecibo, PR · On-site +1

$13.18 - $25.02/hr

Field Services DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico > Arecibo : Santana ... WORK SHIFT: 2Nd Shift (United States Of America) TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per hour About ... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ...

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All JobsCustomer Success JobsNight Shift Customer Success Manager Remote JobsNight Shift Customer Success Manager Remote Jobs in Puerto Rico

Night Shift Customer Success Manager Remote information

What is a night shift customer success manager remote?

A Night Shift Customer Success Manager (Remote) is a professional responsible for supporting and guiding customers during nighttime hours, ensuring they have a positive experience with a company's products or services. Working remotely, they handle customer inquiries, resolve issues, and proactively help clients achieve their goals, often for companies with global clients or 24/7 operations. This role requires strong communication skills, empathy, and the ability to work independently while managing multiple tasks during off-peak hours.

What are the key skills and qualifications needed to thrive as a night shift customer success manager remote?

To thrive as a Night Shift Customer Success Manager (Remote), you need strong customer service experience, problem-solving abilities, and a background in account management or a related field. Familiarity with CRM software like Salesforce or Zendesk, as well as proficiency with communication tools such as Slack and Zoom, is typically required. Exceptional communication, empathy, and time management skills help you build rapport and effectively resolve customer issues during off-hours. These skills ensure customer satisfaction, support retention, and maintain seamless operations across global time zones.

What are some unique challenges faced by night shift customer success managers working remotely, and how can they overcome them?

Night Shift Customer Success Managers working remotely often encounter challenges such as managing communication across time zones, maintaining work-life balance, and staying connected with both clients and internal teams operating during regular business hours. To overcome these, it's important to establish clear communication protocols, utilize collaboration tools effectively, and set boundaries to prevent burnout. Proactively scheduling check-ins with colleagues and leveraging asynchronous communication can help ensure seamless support and foster team cohesion, even outside typical office hours.

What is the difference between Night Shift Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectNight Shift Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuild customer relationships, ensure retention, and upsell servicesAssist customers with technical issues, answer inquiries, and provide product support
Required SkillsCustomer relationship management, communication, problem-solvingTechnical knowledge, troubleshooting, communication
Work EnvironmentRemote, night shift hours, client-facing interactionsRemote, flexible hours, support-focused
Common Industry UsageTech, SaaS, subscription servicesTech, retail, telecom

While both roles are remote and involve customer interaction, the Night Shift Customer Success Manager focuses on maintaining relationships and driving customer success during night hours, whereas the Customer Support Specialist primarily handles technical issues and inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Night Shift Customer Success Manager Remote jobs in Puerto Rico?

For Night Shift Customer Success Manager Remote jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Night Shift Customer Success Manager Remote jobs in Puerto Rico look for?

The top searched job categories for Night Shift Customer Success Manager Remote jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Night Shift Customer Success Manager Remote jobs?

Cities in Puerto Rico with the most Night Shift Customer Success Manager Remote job openings:

Night Shift Customer Success Manager Remote jobs near you
Infographic showing various Night Shift Customer Success Manager Remote job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 48% Part Time, 2% Temporary, and 6% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution.

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

36th of 72 rated call and contact centers

Job description


Remote Fraud Call Center Representative
Location: Remote - Must reside in Puerto Rico
Pay Rate: $12.10/hour
Employment Type: Full-Time
Shift Information: Must be available to work any 8-hour shift, Monday through Sunday
Job Summary:
We're hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Key Responsibilities:
  • Provide professional customer service support via inbound calls
  • Handle high-volume call center interactions efficiently and accurately
  • Resolve customer inquiries, issues, and complaints in a timely manner
  • Maintain accurate records through data entry and system updates
  • Follow company processes, compliance standards, and quality guidelines
  • Meet productivity, attendance, and performance metrics
  • Collaborate with team members to improve customer satisfaction

Required Qualifications:
  • High school diploma or GED required
  • Minimum of 6 months of call center, customer service, or dispatch experience
  • Strong communication and customer service skills
  • Ability to work in a fast-paced call center environment
  • Basic computer skills and ability to navigate multiple systems
  • Reliable attendance and strong work ethic
  • Proficient in English
  • Must reside in Puerto Rico and be authorized to work in the U.S. permanently.
  • Ability to successfully complete a background check, credit check, and security fingerprinting

Preferred Qualifications:
  • Banking or financial services experience

What We Offer:
  • Competitive hourly pay
  • Monthly incentive opportunity of up to $350 after training by meeting performance metrics
  • Night or weekend differential, based on shift worked
  • Benefits from day one (medical, dental, vision) for eligible roles
  • Paid time off and holidays
  • Paid training
  • Career growth and advancement opportunities
  • Supportive and inclusive work environment

Training Requirements:
  • Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2-3 supported call handling).
  • Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.

Technical & Workspace Requirements:
  • Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 10 Mbp upload; (Wi-Fi not permitted).
  • Dedicated workspace with a desk, chair, and a quiet, distraction-free environment.
  • Company equipment provided

Apply now and make an impact from day one
Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10, which may be below your state's minimum wage. Please consider this when applying.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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