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Product Success Manager Jobs in Puerto Rico (NOW HIRING)

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

... product development programs and related work stream activities for products 4. The scope of ... Manages prioritization and workload adjustments of the team to meet all project/program ...

Global LT

Customer Success Coach

San Juan, PR · On-site

Cultivate and manage positive client relationships with corporate relocation management companies ... Build productive and effective relationships with clients, participants and direct suppliers as ...

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

Product presentation * Merchandising and display standards * Sampling strategies * Menu execution ... success. * Monitor and enforce compliance with company standards, purchasing requirements, and ...

Sally Beauty

Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

Pwc

Oracle CPQ - Senior Manager

San Juan, PR

$124K - $280K/yr

... success. Within our Digital Core Modernisation network, you will help clients transition from ... product and pricing strategies - Building trust with clients and stakeholders through open and ...

CosmoProf

05210 Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

CosmoProf

05210 Store Manager

Caguas, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

Sally Beauty Holdings

05210 Store Manager

Caguas, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

Sally Beauty Holdings

05210 Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

CosmoProf

05210 Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

Skechers

Retail Assistant Store Manager

Caguas, PR · On-site

$14.32/hr

... high-quality products at a great value. From our diverse footwear collections to our expanding ... The Assistant Store Manager position is critical to our success, providing support to the ...

Skechers

Retail Assistant Store Manager

Humacao, PR · On-site

$14.32/hr

... high-quality products at a great value. From our diverse footwear collections to our expanding ... The Assistant Store Manager position is critical to our success, providing support to the ...

Skechers

Retail Assistant Store Manager

Caguas, PR

$14.32/hr

... high-quality products at a great value. From our diverse footwear collections to our expanding ... The Assistant Store Manager position is critical to our success, providing support to the ...

Skechers

Retail Assistant Store Manager

Humacao, PR · On-site

$14.32/hr

... high-quality products at a great value. From our diverse footwear collections to our expanding ... The Assistant Store Manager position is critical to our success, providing support to the ...

Skechers

Retail Assistant Store Manager

Humacao, PR

$14.32/hr

... high-quality products at a great value. From our diverse footwear collections to our expanding ... The Assistant Store Manager position is critical to our success, providing support to the ...

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All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Puerto Rico

Product Success Manager information

What is a Product Success Manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a Product Success Manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a Product Success Manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
What are popular job titles related to Product Success Manager jobs in Puerto Rico? For Product Success Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Product Success Manager jobs in Puerto Rico look for? The top searched job categories for Product Success Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Product Success Manager jobs? Cities in Puerto Rico with the most Product Success Manager job openings:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Customer Success Associate Manager

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Posted 18 days ago

Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service
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About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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