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Product Success Manager Jobs in Puerto Rico (NOW HIRING)

Asurion

Regional Success Manager

San Juan, PR

... success. The Regional Account Manager is responsible for managing and developing strategic ... Evaluate and respond to gaps between the current product, customer needs, and competitor offerings.

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

... product development programs and related work stream activities for products 4. The scope of ... Manages prioritization and workload adjustments of the team to meet all project/program ...

Global LT

Customer Success Coach

San Juan, PR · On-site

Cultivate and manage positive client relationships with corporate relocation management companies ... Build productive and effective relationships with clients, participants and direct suppliers as ...

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

Product presentation * Merchandising and display standards * Sampling strategies * Menu execution ... success. * Monitor and enforce compliance with company standards, purchasing requirements, and ...

Sally Beauty

Store Manager

Caguas, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

Sally Beauty

STORE MANAGER

Cayey, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team ... product discount and free sample products. • You will receive great training and education ...

Pwc

Oracle CPQ - Senior Manager

San Juan, PR · On-site

$124K - $280K/yr

... success. Within our Digital Core Modernisation network, you will help clients transition from ... product and pricing strategies - Building trust with clients and stakeholders through open and ...

Rio Mar Hospitality Management

PR · On-site

$32K - $43K/yr

For almost 30 years, we have celebrated each success, built connections, and created joy together ... Working knowledge of spa treatments, services, products, and trends. * Experience in team ...

Rio Mar Hospitality Management

PR · On-site

$32K - $43K/yr

For almost 30 years, we have celebrated each success, built connections, and created joy together ... Working knowledge of spa treatments, services, products, and trends. * Experience in team ...

CosmoProf

05210 Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. * You will receive great training and education ...

CosmoProf

05216 STORE MANAGER

Cayey, PR

We believe that our success is based primarily on the advice and hard work of our valued team ... Generous product discount and free sample products. You will receive great training and education ...

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Product Success Manager information

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Puerto Rico?

For Product Success Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Product Success Manager jobs in Puerto Rico look for?

The top searched job categories for Product Success Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Product Success Manager jobs?

Cities in Puerto Rico with the most Product Success Manager job openings:

Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Regional Success Manager

Asurion

San Juan, PR

Full-time

Posted 13 days ago

Asurion rating

7.2

Company rating: 7.2 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

136th of 224 rated it services

Job description

Regional Account Manager
Position Summary
The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.

The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.

Responsibilities

  • Act as a link between Asurion and the sales channels of wireless service providers within the defined geographic region.

  • Develop strong relationships with clients and implement growth initiatives within the wireless provider sales channels for device protection, with a strong focus on both direct and indirect points of sale.

  • Responsible for achieving and/or exceeding established financial and growth objectives, and for managing day-to-day product-related inquiries, ensuring customer satisfaction.

  • Evaluate and respond to gaps between the current product, customer needs, and competitor offerings.

  • Collaborate with internal customer service team members and other cross-functional areas to identify growth opportunities and process improvements.

Qualifications

  • Bachelor's degree in business administration, Marketing, Sales, or related field.

  • Minimum 5+ years of experience in account management, sales, or business development (regional or national scope preferred).

  • Proven track record of achieving or exceeding sales targets.

  • Strong negotiation, communication, and relationship-building skills.

  • Ability to manage multiple accounts and priorities effectively.

  • Proficient in CRM systems (e.g., Salesforce) and MS Office Suite.

  • Analytical mindset with strong problem-solving abilities.

  • Willingness to travel within the assigned region

  • Experience in technology industry.

  • MBA or advanced business degree.

  • Bilingual or multilingual capabilities (depending on region).

Core Competencies

  • Customer Focus

  • Strategic Thinking

  • Results Orientation

  • Collaboration & Teamwork

  • Adaptability

  • Business Acumen

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