PR · On-site
$103K - $135K/yr
This is an exceptional opportunity for a seasoned audit professional who enjoys leading engagements, mentoring teams, building client relationships, and contributing to the success of a dynamic and ...
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PR · On-site
$103K - $135K/yr
This is an exceptional opportunity for a seasoned audit professional who enjoys leading engagements, mentoring teams, building client relationships, and contributing to the success of a dynamic and ...
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support ... Drive a high level of customer and client satisfaction while managing large caseloads * Cultivate ...
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support ... Drive a high level of customer and client satisfaction while managing large caseloads * Cultivate ...
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
Success depends on the ability to build, coach, and lead high-performance teams focused on customer ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...
Proven ability to motivate cross functional teams which do not report to you to achieve success 14. Demonstrated execution on project/program engineering functions such as but not limited to contract ...
Proven ability to motivate cross functional teams which do not report to you to achieve success 14. Demonstrated execution on project/program engineering functions such as but not limited to contract ...
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Proven ability to motivate cross functional teams which do not report to you to achieve success 14. Demonstrated execution on project/program engineering functions such as but not limited to contract ...
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Proven ability to motivate cross functional teams which do not report to you to achieve success 14. Demonstrated execution on project/program engineering functions such as but not limited to contract ...
This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success. The ...
This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success. The ...
Global Operations Lead, HCP Engagements - Managed Services Health PLS
San Juan, PR · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal ...
Global Operations Lead, HCP Engagements - Managed Services Health PLS
San Juan, PR · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
We invest in our people and offer opportunities to work on technically challenging, customer-facing systems that directly influence client success. About the Role We're looking for an Engineering ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
We invest in our people and offer opportunities to work on technically challenging, customer-facing systems that directly influence client success. About the Role We're looking for an Engineering ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Client Service Representative Who are we? For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision.
Quick apply
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Client Service Representative Who are we? For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision.
We are looking for a Senior Client Partner to support our team in Puerto Rico ! Are you a strategic ... You bring a track record of success in a similar role, with hands-on experience. * You're not ...
We are looking for a Senior Client Partner to support our team in Puerto Rico ! Are you a strategic ... You bring a track record of success in a similar role, with hands-on experience. * You're not ...
We are looking for a Senior Client Partner to support our team in Puerto Rico ! Are you a strategic ... You bring a track record of success in a similar role, with hands-on experience. * You're not ...
We are looking for a Senior Client Partner to support our team in Puerto Rico ! Are you a strategic ... You bring a track record of success in a similar role, with hands-on experience. * You're not ...
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
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Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager II
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager II
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Experience in cultivating client relationships, accessing needs and recommending solutions. * Success creating strong peer relationships through effective communication and collaboration.
Experience in cultivating client relationships, accessing needs and recommending solutions. * Success creating strong peer relationships through effective communication and collaboration.
Construction Project Foreman
San Juan, PR · On-site
Our client offers a challenging and rewarding work environment where your expertise will be valued and your contributions will directly impact their continued success. You will have the opportunity ...
Construction Project Foreman
San Juan, PR · On-site
Our client offers a challenging and rewarding work environment where your expertise will be valued and your contributions will directly impact their continued success. You will have the opportunity ...
Oracle EPM - Senior Associate
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
Demonstrates thorough abilities and/or a proven record of success as a team member, identifying and addressing client needs: building relationships with clients; developing an awareness of Firm ...
Oracle EPM - Senior Associate
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
Demonstrates thorough abilities and/or a proven record of success as a team member, identifying and addressing client needs: building relationships with clients; developing an awareness of Firm ...
Client Success information
What is client success?
Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the key skills and qualifications needed to thrive as a client success professional?
To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.
What are some common challenges faced by client success professionals and how can they be addressed?
Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.
What is the difference between Client Success vs Customer Support?
| Aspect | Client Success | Customer Support |
|---|---|---|
| Primary Focus | Proactively ensuring client satisfaction and long-term success | Reactively resolving immediate issues and technical problems |
| Work Environment | Strategic, relationship-driven, often involves onboarding and account management | Operational, troubleshooting, and technical assistance |
| Required Skills | Communication, relationship management, strategic planning | Technical knowledge, problem-solving, customer service skills |
While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.
What are the most commonly searched types of Client Success jobs in Puerto Rico?
The most popular types of Client Success jobs in Puerto Rico are:
What are popular job titles related to Client Success jobs in Puerto Rico?
For Client Success jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Puerto Rico look for?
The top searched job categories for Client Success jobs in Puerto Rico are:
- Client Success Manager
- Technical Customer Success Manager
- Client Success Coordinator
- Urgently Hiring Senior Customer Success Manager
- Customer Success Operations Director
- Senior Customer Success Manager Edtech
- Educational Customer Success Manager
- Night Shift Customer Success Manager Remote
- Product Success Manager
- Work From Home Remote Customer Success
What cities in Puerto Rico are hiring for Client Success jobs?
Cities in Puerto Rico with the most Client Success job openings:
$103K - $135K/yr
Contractor
Re-posted 9 days ago
Job description
Our growing CPA and Advisory Firm is seeking an experienced Audit Manager (Independent Contractor) to join our Audit & Assurance Practice.
This is an exceptional opportunity for a seasoned audit professional who enjoys leading engagements, mentoring teams, building client relationships, and contributing to the success of a dynamic and expanding firm.
As an Audit Manager, you will play a key leadership role in planning, executing, and reviewing audit engagements while serving as a trusted advisor to clients and a mentor to audit professionals.
About Us
We are a rapidly growing CPA and Consulting Firm based in Puerto Rico, serving clients across multiple industries. Our team is committed to delivering high-quality professional services while fostering a collaborative culture focused on growth, excellence, and client success.
Key Responsibilities
- Lead and manage financial statement audit, review, and assurance engagements.
- Oversee engagement planning, risk assessment, and execution.
- Review workpapers, financial statements, and engagement deliverables.
- Ensure compliance with professional standards, firm policies, and quality control requirements.
- Manage engagement budgets, timelines, and client expectations.
- Serve as the primary point of contact for clients throughout engagements.
- Identify accounting, auditing, and internal control issues and provide practical recommendations.
- Supervise, coach, and develop seniors, staff, and interns.
- Collaborate with firm leadership on practice management and business development initiatives.
- Support continuous improvement of audit methodologies and processes.
Qualifications
- Bachelor's degree in Business Administration.
- Active CPA license required.
- Minimum of 7–10 years of audit experience.
- Public accounting experience required.
- Strong knowledge of U.S. GAAP, U.S. GAAS, and risk-based auditing standards.
- Experience managing multiple engagements simultaneously.
- Proven leadership and team development skills.
- Excellent client relationship and communication abilities.
- Experience with audit software and data analytics tools preferred.
- Bilingual (Spanish and English) preferred.
Engagement Structure
- Independent Contractor Position
- Flexible work arrangement
- Opportunity for recurring and long-term engagement
- Competitive compensation based on experience, qualifications, and engagement responsibilities
Why Join Our Team?
- Lead challenging and diverse audit engagements.
- Work directly with firm leadership and key clients.
- Help shape the future of a growing Audit & Assurance Practice.
- Collaborate with talented professionals in a supportive environment.
- Enjoy flexibility while making a meaningful impact.
What Success Looks Like
The successful candidate will be able to:
- Deliver high-quality audit engagements on time and within budget.
- Build strong relationships with clients and team members.
- Mentor and develop the next generation of audit professionals.
- Contribute to the growth of the firm's Audit Practice.
Ready to make an impact?
If you are a highly motivated audit professional seeking a flexible leadership opportunity with a growing CPA and Consulting Firm, we invite you to apply.
Join a team committed to excellence, growth, and client success.