Regional Account Manager Position Summary The Regional Account Manager is responsible for managing ... client needs, promoting company solutions, and ensuring long-term partnership success. The Regional ...
Regional Account Manager Position Summary The Regional Account Manager is responsible for managing ... client needs, promoting company solutions, and ensuring long-term partnership success. The Regional ...
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...
Customer Success Coach
San Juan, PR · On-site
The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Manages prioritization and workload adjustments of the team to meet all project/program ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Customer Success Associate Manager
Caguas, PR · On-site
$40K - $52K/yr
Manages prioritization and workload adjustments of the team to meet all project/program ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Manages prioritization and workload adjustments of the team to meet all project/program ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
Manages prioritization and workload adjustments of the team to meet all project/program ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.
PR · On-site
$103K - $135K/yr
... client relationships, and contributing to the success of a dynamic and expanding firm. As an Audit ... Lead and manage financial statement audit, review, and assurance engagements. * Oversee engagement ...
Quick apply
PR · On-site
$103K - $135K/yr
... client relationships, and contributing to the success of a dynamic and expanding firm. As an Audit ... Lead and manage financial statement audit, review, and assurance engagements. * Oversee engagement ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
... client success. About the Role We're looking for an Engineering Manager to lead teams building and ... deploying AI-powered, production-grade software systems directly into customer environments. In ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
... client success. About the Role We're looking for an Engineering Manager to lead teams building and ... deploying AI-powered, production-grade software systems directly into customer environments. In ...
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Quick apply
Director of Client Services
San Juan, PR · On-site
Medical
POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the ... managing teams will not be a fit for this role. People leadership is the most critical success ...
Global Operations Lead, HCP Engagements - Managed Services Health PLS
San Juan, PR · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal ...
Global Operations Lead, HCP Engagements - Managed Services Health PLS
San Juan, PR · On-site
$124K - $280K/yr
Medical
Dental
Vision
Retirement
PTO
This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal ...
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager
San Juan, PR · On-site
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Key Account Manager II
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
Quick apply
Key Account Manager II
San Juan, PR · On-site
$45K - $55K/yr
Manage client onboarding to DECA's processes, systems, and tools (such as Monday.com and Google Workplace), ensuring clients are set up for success. * Provide resources on DECA's services. 6. Client ...
PR · On-site
As a key member of our CAS leadership team, you will oversee multiple client engagements, mentor ... Make a meaningful impact on clients' financial success. * Collaborate with experienced ...
Quick apply
PR · On-site
As a key member of our CAS leadership team, you will oversee multiple client engagements, mentor ... Make a meaningful impact on clients' financial success. * Collaborate with experienced ...
Asset & Wealth Management Tax Manager
San Juan, PR · On-site
$99K - $266K/yr
Medical
Dental
Vision
Retirement
PTO
As a Manager you are expected to supervise, develop, and coach teams, manage client service ... utilizing networks of client relationships - Success as tax technical business advisor ...
Asset & Wealth Management Tax Manager
San Juan, PR · On-site
$99K - $266K/yr
Medical
Dental
Vision
Retirement
PTO
As a Manager you are expected to supervise, develop, and coach teams, manage client service ... utilizing networks of client relationships - Success as tax technical business advisor ...
Senior Project Manager
Gurabo, PR · On-site
Medical
Dental
Vision
Retirement
PTO
This is a critical role that shapes project delivery success and strengthens client relationships ... Experience managing capital, facilities, infrastructure, utilities, manufacturing support ...
Senior Project Manager
Gurabo, PR · On-site
Medical
Dental
Vision
Retirement
PTO
This is a critical role that shapes project delivery success and strengthens client relationships ... Experience managing capital, facilities, infrastructure, utilities, manufacturing support ...
Marketing Manager
San Juan, PR · On-site
You will manage a small team of contracted specialists (SEO/GEO, videography/photography, web ... What Success Looks Like * A steady cadence of client stories, thought-leadership content, and ...
Quick apply
Marketing Manager
San Juan, PR · On-site
You will manage a small team of contracted specialists (SEO/GEO, videography/photography, web ... What Success Looks Like * A steady cadence of client stories, thought-leadership content, and ...
Lead Construction Project Manager (51901)
San Juan, PR · On-site
$85K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Coordinate directly with client program and technical managers on major construction and facilities ... Come grow with us-because at MIRACORP, your success is our success!
Lead Construction Project Manager (51901)
San Juan, PR · On-site
$85K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Coordinate directly with client program and technical managers on major construction and facilities ... Come grow with us-because at MIRACORP, your success is our success!
Lead Construction Project Manager (51901)
Medical
Dental
Vision
Life
Retirement
PTO
Coordinate directly with client program and technical managers on major construction and facilities ... Come grow with us-because at MIRACORP, your success is our success!
Lead Construction Project Manager (51901)
Medical
Dental
Vision
Life
Retirement
PTO
Coordinate directly with client program and technical managers on major construction and facilities ... Come grow with us-because at MIRACORP, your success is our success!
Client Success Manager information
What is a client success manager?
A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.
How does a client success manager typically collaborate with other departments to ensure client satisfaction?
Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.
What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?
To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.
What is the difference between Client Success Manager vs Account Manager?
| Aspect | Client Success Manager | Account Manager |
|---|---|---|
| Primary Focus | Ensuring client satisfaction, onboarding, and long-term success | Managing client accounts, upselling, and renewals |
| Work Environment | Proactive engagement, strategic planning | Relationship management, sales-oriented |
| Required Skills | Communication, problem-solving, customer-centric | Sales, negotiation, relationship building |
While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Puerto Rico?
The most popular types of Client Success jobs in Puerto Rico are:
What are popular job titles related to Client Success Manager jobs in Puerto Rico?
For Client Success Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Puerto Rico look for?
The top searched job categories for Client Success Manager jobs in Puerto Rico are:
Asurion rating
7.2
Based on 84 frontline employees who took The Breakroom Quiz
136th of 224 rated it services
Job description
Regional Account Manager
Position Summary
The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.
Position Summary
The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.
The Regional Account Manager is responsible for managing and developing strategic relationships with key customers and business partners within the assigned region. This role focuses on achieving revenue growth, customer satisfaction, and market expansion by understanding client needs, promoting company solutions, and ensuring long-term partnership success.
Responsibilities
Act as a link between Asurion and the sales channels of wireless service providers within the defined geographic region.
Develop strong relationships with clients and implement growth initiatives within the wireless provider sales channels for device protection, with a strong focus on both direct and indirect points of sale.
Responsible for achieving and/or exceeding established financial and growth objectives, and for managing day-to-day product-related inquiries, ensuring customer satisfaction.
Evaluate and respond to gaps between the current product, customer needs, and competitor offerings.
Collaborate with internal customer service team members and other cross-functional areas to identify growth opportunities and process improvements.
Qualifications
Bachelor's degree in business administration, Marketing, Sales, or related field.
Minimum 5+ years of experience in account management, sales, or business development (regional or national scope preferred).
Proven track record of achieving or exceeding sales targets.
Strong negotiation, communication, and relationship-building skills.
Ability to manage multiple accounts and priorities effectively.
Proficient in CRM systems (e.g., Salesforce) and MS Office Suite.
Analytical mindset with strong problem-solving abilities.
Willingness to travel within the assigned region
Experience in technology industry.
MBA or advanced business degree.
Bilingual or multilingual capabilities (depending on region).
Core Competencies
Customer Focus
Strategic Thinking
Results Orientation
Collaboration & Teamwork
Adaptability
Business Acumen