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Technical Customer Success Manager Jobs in Puerto Rico

C-Axis

Customer Success Associate Manager

Caguas, PR · On-site

Manages prioritization and workload adjustments of the team to meet all project/program ... Technical knowledge in all technologies and processes the business offers to help lead customer and ...

Global LT

Customer Success Coach

San Juan, PR · On-site

The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...

Payroc

PR

$13 - $14/hr

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager Position Overview: We are looking for a dedicated Specialist I, Technical Support to join our Customer ...

Bonneville Group

PR · On-site

Strong proficiency with computers, CRM systems, and digital tools is required. Excellent ... Success in this role will be measured by the ability to consistently generate new business and ...

Perficient, Inc.

SAP Technical Lead

San Juan, PR · Hybrid

$64K - $149K/yr

... 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in ... Success Factors, Concur, Solution Manager, Group Reporting, etc.) and related interfaces.

Abbott

Technical Service Specialist

Arecibo, PR · On-site

$45K - $89K/yr

Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL:

Deca Analytics

Key Account Manager

San Juan, PR · On-site

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

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Technical Customer Success Manager information

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Puerto Rico? For Technical Customer Success Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Puerto Rico look for? The top searched job categories for Technical Customer Success Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Technical Customer Success Manager jobs? Cities in Puerto Rico with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Customer Success Associate Manager

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Posted 17 days ago

Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service
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About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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