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Technical Customer Success Manager Jobs in Puerto Rico

SoftwareOne

PR · On-site

Whether your focus is on technology, customer success, or business operations, your ideas matter ... This position combines technical expertise, strategic thinking, and collaboration to deliver value ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Ericsson is hiring an Account Manager - New Business to identify and secure new commercial ... Actively contribute to customer success, ensuring that delivered solutions create measurable value ...

Mentor Technical Group

Supply Chain Manager

Juncos, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Partner with key internal customer groups and/or external suppliers to ensure successful operations ...

Invest Puerto Rico

PR · On-site

Overview The CRM Administrator is the technical steward and operational owner of Invest Puerto Rico's CRM platform, which functions as the organization's institutional intelligence system supporting ...

ABB

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Planning & Fulfillment Manager At ABB, we help industries outrun - leaner and cleaner. Here ... General Information I this role you are responsible to provide technical, order, and payment ...

Abb Holdings Inc

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Planning & Fulfillment Manager At ABB, we help industries outrun - leaner and cleaner. Here ... General Information I this role you are responsible to provide technical, order, and payment ...

ABB

PR

$15.50 - $21/hr

Planning & Fulfillment Manager __ At ABB, we help industries outrun - leaner and cleaner. Here ... General Information I this role you are responsible to provide technical, order, and payment ...

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Technical Customer Success Manager information

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Puerto Rico?

For Technical Customer Success Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Puerto Rico look for?

The top searched job categories for Technical Customer Success Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Technical Customer Success Manager jobs?

Cities in Puerto Rico with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

PreSales Consultant Data/AI

SoftwareOne

PR • On-site

Full-time

Posted 4 days ago

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.


The role

Presales Consultant Data & AI

Modelo: Hibrido | Puerto Rico

Are you passionate about designing innovative solutions that help organizations unlock the value of data and artificial intelligence?
 
Do you enjoy transforming business challenges into impactful technology strategies?
 
Are you motivated by working with cutting-edge technologies such as Microsoft Azure, Fabric, AI, and Copilot to drive digital transformation?
 
At SoftwareOne, we help organizations accelerate their technology journey through modern data, analytics, and artificial intelligence solutions. As a PreSales Consultant Data & AI, you will play a key role in understanding customer needs, designing innovative solutions, and providing consultative guidance throughout the sales process. This position combines technical expertise, strategic thinking, and collaboration to deliver
 
value through data and AI initiatives aligned with customer objectives. 
 

What You’ll Do:

  • Partner with sales teams and customers to understand business needs and define strategies based on data and artificial intelligence.
  • Lead discovery sessions, workshops, technical demonstrations, and Proofs of Concept (PoCs) to identify challenges and validate solutions.
  • Design end-to-end Data & AI solutions leveraging Microsoft Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, and analytics platforms.
  • Develop proposals, statements of work, technical presentations, and recommendations aligned with customer business goals.
  • Collaborate with technical teams, sales teams, and strategic partners to ensure the feasibility and success of proposed solutions.

What we need to see from you
 
  • Experience in PreSales, Technology Consulting, Solution Architecture, or similar roles focused on Data & AI.
  • Knowledge and hands-on experience with Microsoft technologies for data and artificial intelligence, including Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, as well as analytics and BI tools such as Power BI, SQL, Data Lakes, and Data Warehouses.
  • Ability to design end-to-end data and AI solutions and architectures, considering governance, security, and compliance requirements.
  • Experience leading workshops, technical demonstrations, Proofs of Concept (PoCs), and developing customer-focused solution proposals.
  • Strong consultative communication, analytical thinking, collaboration, and stakeholder management skills in multicultural environments. Microsoft Azure Administrator certification and intermediate to advanced English proficiency are desirable.

Why join our team?:

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

  • Comprehensive health and well-being
  • Continuous learning and career development
  • Performance-based incentives and employee share participation
  • Flexible and hybrid work models
  • Engagement in global projects

Job Function
SalesQualifications:
 
  • Experience in PreSales, Technology Consulting, Solution Architecture, or similar roles focused on Data & AI.
  • Knowledge and hands-on experience with Microsoft technologies for data and artificial intelligence, including Azure, Microsoft Fabric, Azure AI, Azure OpenAI, Copilot, as well as analytics and BI tools such as Power BI, SQL, Data Lakes, and Data Warehouses.
  • Ability to design end-to-end data and AI solutions and architectures, considering governance, security, and compliance requirements.
  • Experience leading workshops, technical demonstrations, Proofs of Concept (PoCs), and developing customer-focused solution proposals.
  • Strong consultative communication, analytical thinking, collaboration, and stakeholder management skills in multicultural environments. Microsoft Azure Administrator certification and intermediate to advanced English proficiency are desirable.

Why join our team?:

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

  • Comprehensive health and well-being
  • Continuous learning and career development
  • Performance-based incentives and employee share participation
  • Flexible and hybrid work models
  • Engagement in global projects
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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