Join our colleagues in bringing our Mission to life every single day to enable our customers to ... You will collaborate with technical specialists, product managers, and support teams to deliver ...
Join our colleagues in bringing our Mission to life every single day to enable our customers to ... You will collaborate with technical specialists, product managers, and support teams to deliver ...
Sr. Account Manager
Cayey, PR · On-site
Join our colleagues in bringing our Mission to life every single day to enable our customers to ... You will collaborate with technical specialists, product managers, and support teams to deliver ...
Sr. Account Manager
Cayey, PR · On-site
Join our colleagues in bringing our Mission to life every single day to enable our customers to ... You will collaborate with technical specialists, product managers, and support teams to deliver ...
Engineering Program Manager
Ponce, PR · On-site
$110 - $140/hr
The Technical Part: * Bachelor's degree in Engineering or related field and at least ten (10) years ... In other words, being a customer service pro is one of your (many) talents. Being the Piece means ...
Engineering Program Manager
Ponce, PR · On-site
$110 - $140/hr
The Technical Part: * Bachelor's degree in Engineering or related field and at least ten (10) years ... In other words, being a customer service pro is one of your (many) talents. Being the Piece means ...
Facilities Supervisor
Guayama, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Facilities Supervisor
Guayama, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Facilities Supervisor
Caguas, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Facilities Supervisor
Caguas, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Facilities Supervisor
Cayey, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Facilities Supervisor
Cayey, PR · On-site
Exhibit a customer-oriented behavior, by clearly understanding customers' needs and expectations ... Manage technical issues/problems appropriately and efficiently. * Guarantee top quality of services ...
Asset & Wealth Management Tax Manager
$99K - $266K/yr
Medical
Dental
Vision
Retirement
PTO
... Success as tax technical business advisor - Familiarity with CRM systems - Knowledge of automation and digitization in professional services - Experience with alternative fee arrangements and pricing ...
Asset & Wealth Management Tax Manager
$99K - $266K/yr
Medical
Dental
Vision
Retirement
PTO
... Success as tax technical business advisor - Familiarity with CRM systems - Knowledge of automation and digitization in professional services - Experience with alternative fee arrangements and pricing ...
Engineering Program Manager
Ponce, PR · On-site
$126K/yr
The Technical Part: * Bachelor's degree in Engineering or related field and at least ten (10) years ... In other words, being a customer service pro is one of your (many) talents. Being the Piece means ...
Engineering Program Manager
Ponce, PR · On-site
$126K/yr
The Technical Part: * Bachelor's degree in Engineering or related field and at least ten (10) years ... In other words, being a customer service pro is one of your (many) talents. Being the Piece means ...
PR · On-site
... customers' needs and expectations, and anticipating possible barriers or obstacles that may impact the project(s) adversely and communicating these on a timely manner. * Manage technical issues ...
Quick apply
PR · On-site
... customers' needs and expectations, and anticipating possible barriers or obstacles that may impact the project(s) adversely and communicating these on a timely manner. * Manage technical issues ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
... success. About the Role We're looking for an Engineering Manager to lead teams building and ... into customer environments. In this role, you'll operate at the intersection of technical ...
Engineering Manager
San Juan, PR · On-site
Medical
Dental
Vision
Retirement
PTO
... success. About the Role We're looking for an Engineering Manager to lead teams building and ... into customer environments. In this role, you'll operate at the intersection of technical ...
Publisher Account Executive
San Juan, PR · On-site
Medical
Dental
Retirement
Customer success - troubleshoot and respond to partner issues promptly. * Develop a deep understanding of our internal systems (proprietary tools, CRM, project management tools, etc.) to better serve ...
Publisher Account Executive
San Juan, PR · On-site
Medical
Dental
Retirement
Customer success - troubleshoot and respond to partner issues promptly. * Develop a deep understanding of our internal systems (proprietary tools, CRM, project management tools, etc.) to better serve ...
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Medical
Dental
Vision
Life
Retirement
We are looking for people who learn quickly, multitask, have the ability to disseminate technical ... Excellent time management skills. * Identify and assess customers' needs to achieve satisfaction.
Quick apply
Customer Service Representative
Guaynabo, PR · On-site
$15 - $18/hr
Medical
Dental
Vision
Life
Retirement
We are looking for people who learn quickly, multitask, have the ability to disseminate technical ... Excellent time management skills. * Identify and assess customers' needs to achieve satisfaction.
General Manager (Puerto Rico) TK Elevator Corporation
Catano, PR · On-site
$90 - $150/hr
Medical
Dental
Vision
Life
Retirement
PTO
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved ... Proven success managing and developing talent within the workforce * Ability to define problems ...
General Manager (Puerto Rico) TK Elevator Corporation
Catano, PR · On-site
$90 - $150/hr
Medical
Dental
Vision
Life
Retirement
PTO
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved ... Proven success managing and developing talent within the workforce * Ability to define problems ...
PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... based on customer driven goals * Management of all regulatory aspects including external and ...
PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... based on customer driven goals * Management of all regulatory aspects including external and ...
Documentation Specialist
Barceloneta, PR · On-site
Alerts management when problems are identified and makes recommendations for improvements. 12. When ... technical expertise. This responsibility emphasizes opportunities for customer as well as for MTG ...
Documentation Specialist
Barceloneta, PR · On-site
Alerts management when problems are identified and makes recommendations for improvements. 12. When ... technical expertise. This responsibility emphasizes opportunities for customer as well as for MTG ...
Process Development Engineer
Dorado, PR · On-site
... success. Key Responsibilities * Lead and support equipment qualification activities including IQ ... Strong project management and technical leadership skills. * Excellent communication and cross ...
Process Development Engineer
Dorado, PR · On-site
... success. Key Responsibilities * Lead and support equipment qualification activities including IQ ... Strong project management and technical leadership skills. * Excellent communication and cross ...
... success. Key Responsibilities * Lead and support equipment qualification activities including IQ ... Strong project management and technical leadership skills. * Excellent communication and cross ...
... success. Key Responsibilities * Lead and support equipment qualification activities including IQ ... Strong project management and technical leadership skills. * Excellent communication and cross ...
... customer. * Manage technical issues/problems appropriately and efficiently. * Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and ...
... customer. * Manage technical issues/problems appropriately and efficiently. * Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and ...
The Advisor, Customer Intelligence presents insights to Business Units by translating complex data ... Present analytical findings and recommendations to management, translating technical results into ...
The Advisor, Customer Intelligence presents insights to Business Units by translating complex data ... Present analytical findings and recommendations to management, translating technical results into ...
The Advisor, Customer Intelligence presents insights to Business Units by translating complex data ... Present analytical findings and recommendations to management, translating technical results into ...
The Advisor, Customer Intelligence presents insights to Business Units by translating complex data ... Present analytical findings and recommendations to management, translating technical results into ...
Technical Customer Success Manager information
What is a technical customer success manager?
A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.
What are the typical daily responsibilities of a technical customer success manager?
Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.
What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?
To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.
What are popular job titles related to Technical Customer Success Manager jobs in Puerto Rico?
For Technical Customer Success Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Puerto Rico look for?
The top searched job categories for Technical Customer Success Manager jobs in Puerto Rico are:
- Senior Customer Success Manager Edtech
- Educational Customer Success Manager
- Customer Success Operations Director
- Customer Success Leader
- Work From Home Remote Customer Success
- Customer Success Partner
- Director Customer Success Manager Remote
- Night Shift Customer Success Manager Remote
- Virtual Customer Success Manager
- Customer Success Manager Govtech
What cities in Puerto Rico are hiring for Technical Customer Success Manager jobs?
Cities in Puerto Rico with the most Technical Customer Success Manager job openings:
Thermo Fisher Scientific rating
7.7
Based on 427 frontline employees who took The Breakroom Quiz
199th of 540 rated manufacturers
Job description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Sr Account Manager at Thermo Fisher Scientific, you will increase revenue by developing and managing strategic customer relationships across our diverse portfolio of scientific products and solutions. You will serve as a trusted advisor to customers, using your scientific expertise and consultative sales approach to help them advance critical research, development, and manufacturing initiatives. You will collaborate with technical specialists, product managers, and support teams to deliver comprehensive solutions that enable customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• 8 years of B2B sales experience in life sciences, biotech, pharmaceutical, or related scientific industries
• Preferred Fields of Study: Life Sciences, Chemistry, Physics, Engineering or related scientific field
• Additional business or commercial certifications valued
• Technical aptitude and ability to understand complex scientific applications and workflows
• Demonstrated success in consistently meeting/exceeding sales targets and growing strategic accounts
• Excellence in consultative selling, relationship building, and negotiations at all levels
SKILLS & ABILITIES:
• Experience with CRM systems (preferably Salesforce) and MS Office suite
• Excellent written and verbal communication skills
• Ability to work independently while collaborating effectively across teams
• Analytical, planning, and organizational abilities
• Effective presentation and communication skills at all organizational levels
• Valid driver's license and ability to travel up to 50-75% as needed
• Fluency in English required; additional language skills valued for international roles
• Demonstrates commitment to Integrity, Intensity, Innovation and Involvement
• Experience with capital equipment sales and/or regulated environments preferred
• Ability to manage complex sales cycles and multiple opportunities simultaneously
What Thermo Fisher Scientific employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Thermo Fisher Scientific
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1956