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Customer Success Manager Govtech Jobs in Puerto Rico

C-Axis, Inc.

Customer Success Associate Manager

Caguas, PR · On-site

$40K - $52K/yr

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

C-Axis

Customer Success Associate Manager

Caguas, PR

... management level 6. Communicates effectively with the customer's project/program team, customer ... Proven ability to motivate cross functional teams which do not report to you to achieve success 14.

Global LT

Customer Success Coach

San Juan, PR · On-site

The Customer Success Coach is to coordinate tailored language learning programs to support ... Cultivate and manage positive client relationships with corporate relocation management companies ...

Asurion

Regional Success Manager

San Juan, PR

This role focuses on achieving revenue growth, customer satisfaction, and market expansion by ... success. The Regional Account Manager is responsible for managing and developing strategic ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

As a Key Account Manager, you will be responsible for maintaining and expanding relationships with ... Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Ericsson is hiring an Account Manager - New Business to identify and secure new commercial ... Actively contribute to customer success, ensuring that delivered solutions create measurable value ...

DECA

CTO - Chief Technology Officer

San Juan, PR · On-site

$160 - $240/hr

... Management OFFICE, San Juan, PR, PR 7 days ago Requisition ID: 1045 About DECA DECA is a leading ... Foundational Business Setup - Establishing a strong operational framework for long‑term success.

Abb Holdings Inc

Customer Quality Engineer

Arecibo, PR · On-site

Quality & CI Manager At ABB, we help industries outrun - leaner and cleaner. Here, progress is an ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

PR · On-site

Quality & CI Manager __ At ABB, we help industries outrun - leaner and cleaner. Here, progress is ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

Customer Quality Engineer

Arecibo, PR · On-site

Quality & CI Manager At ABB, we help industries outrun - leaner and cleaner. Here, progress is an ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Planning & Fulfillment Manager At ABB, we help industries outrun - leaner and cleaner. Here ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

Abb Holdings Inc

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Planning & Fulfillment Manager At ABB, we help industries outrun - leaner and cleaner. Here ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

PR

$15.50 - $21/hr

Planning & Fulfillment Manager __ At ABB, we help industries outrun - leaner and cleaner. Here ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

SoftwareOne

PR

Whether your focus is on technology, customer success, or business operations, your ideas matter ... Strong consultative communication, analytical thinking, collaboration, and stakeholder management ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Puerto Rico

Customer Success Manager Govtech information

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Puerto Rico?

For Customer Success Manager Govtech jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Govtech jobs in Puerto Rico look for?

The top searched job categories for Customer Success Manager Govtech jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Success Manager Govtech jobs?

Cities in Puerto Rico with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Puerto Rico as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Success Associate Manager

C-Axis, Inc.

Caguas, PR • On-site

$40K - $52K/yr

Full-time

Re-posted 9 days ago

Job description

Description
Essential Duties and Responsibilities:
1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
2. Builds team ownership and commitment to program plans
3. Responsible for leadership of product development programs and related work stream activities for products
4. The scope of programs includes all product support activities from Quote to the end of programs life
5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level
6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
7. Generally is the first and main point of contact for the customer
8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
9. Manage and lead the customer's large, complex projects/programs
10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
11. Manages the internal team's roles and responsibilities
12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
13. Proven ability to motivate cross functional teams which do not report to you to achieve success
14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members
16. Mentors other Project/Program Managers to help further develop their skills and advance
17. Mentors team members to help them improve their communication, become stronger technically, and become leaders
18. Work as part of a team or independently with no supervision necessary
19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
20. Leads all phase and business reviews
21. To fulfil these responsibilities, associates are required to have various sales skills,
22. Other responsibilities may be assigned, as needed.
Requirements
1. Bachelor degree
2. At least 5 years related experience in customer service
C-Axis logo

About C-Axis

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

51 - 200 Employees

Headquarters location

Hamel, MN, US

Year founded

1997

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