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Customer Success Manager Govtech Jobs in Puerto Rico

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... success depends on team members who can adapt. We are looking for team members who thrive in a ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... success depends on team members who can adapt. We are looking for team members who thrive in a ...

PenFed Credit Union

PR · On-site

... success. * Manage budget; review revenues and expenses and deliver positive contribution in each ... customer service. * Demonstrate the ability to unite geographically disbursed teams into a ...

Sally Beauty

Store Manager

Caguas, PR

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

Sally Beauty

STORE MANAGER

Cayey, PR

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

Elevance Health

PR · Hybrid

Manages special projects and ensures compliance with state and federal regulations. Minimum ... They are how we achieve our strategy, power our business outcomes and drive our shared success ...

CosmoProf

05210 Store Manager

Caguas, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

CosmoProf

05216 STORE MANAGER

Cayey, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

Luna Wireless, An Authorized T-Mobile Retailer (Southeast)

PR · On-site

... customer's experience within the T-Mobile brand & expectations. * Own store success and take ... Identify ways to manage and control store expenses. * Show your team you're invested in their ...

CosmoProf

05216 STORE MANAGER

Cayey, PR · On-site

We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Puerto Rico

Customer Success Manager Govtech information

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Puerto Rico?

For Customer Success Manager Govtech jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Govtech jobs in Puerto Rico look for?

The top searched job categories for Customer Success Manager Govtech jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Success Manager Govtech jobs?

Cities in Puerto Rico with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Puerto Rico as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Remote Bilingual Customer Service Representative

Conduent Business Solutions of Puerto Rico, Inc.

Corozal, PR • On-site

$13.67/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Remote Bilingual Healthcare Customer Service Representative  

Must be fluent in English & Spanish 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.  

There are plenty of growth opportunities within the healthcare team. 

  • Starting pay is $13.67 an hour. 

  • Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST 

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. 

  • Training is paid.  

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting 

  • You are not allowed to miss a day of training.  

  • Health benefits medical, dental and vision are available on 1st day of employment. 

  • Paid time off is accrued after 180 days of employment.    

  • Successfully learn and navigate 30-40 systems. 

About the Bilingual Healthcare Customer Service Representative role: 

  • Excellent communication skills  

  • Successfully complete customer service assessment & typing test 

  • Keyboarding and software proficiency  

  • Great problem-solving skills  

  • Ability to effectively multi-task  

  • High school diploma, GED, or college degree  

  • Ability to successfully complete a mandatory paid training program.  

  • Successful completion of background check is required for this position.  

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.   

A few of the questions you may receive as a healthcare call center advocate are the following:  

  • Can you please help place a refill of my prescriptions?  

  • Do you know the tracking details on my order?  

Equipment and workspace requirements:  

  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)   

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area) 

The application process will take less than 20 minutes and includes everything required to be considered.  

  1. Apply to the role and provide your basic profile information (2 minutes)  

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

  1. Complete a typing test (2 minutes) You will need a keyboard. 

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

Important 

Apply