Vice President Customer Success Jobs in Puerto Rico

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We are currently seeking a Division Vice President of Operations to join our Village and guide the operations of our dialysis services business across our Endeavor division, you will lead a team of 6-7 direct reports, ~50 centers (chronic dialysis centers and home dialysis programs) with annual revenues of ~$250+M with 1,000+ teammates.

As Divisional Vice President, this position is responsible for the general management and oversight of operations within an assigned division. As the Vice President of Operations you will provides strategic, tactical and team leadership, counsel and direction to the field management of DaVita to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, leads division performance, and works closely with the Group Vice President and business development team to develop competitive strategies in alignment with DaVita's mission and values.

We're looking for an exceptional strategic leader with a strong ownership mindset to consistently and proactively seek ways to improve the business and operationalize new ideas and insights. Our candidate must also be a strong team leader; able to attract, develop and retain talent. The Vice President of Operations will engage at all levels of the enterprise and, specifically, will be a key thought partner and work closely with the GVP as well as Finance, Strategy, People Services and Business Development teams.

Responsibilities:

• Provide leadership to direct reports and division team, including the direct supervision, development of and accountability for the performance of the staff

• Oversee and/or manage all teammate employment activity effectively and professionally including hiring, promoting, job performance, evaluations, compensation, teammate relations, disciplinary actions and terminations

• Develop and execute strategic operating plans and goals for assigned division; including:

  • Track metrics and success criteria, including ROI for all activities

  • Analyze current center trends impacting patient service delivery

  • Review, analyze and address gaps in service excellence, policies and/or procedures proactively; identify issues and implement solutions

  • Lead the creation and implementation of teammate development processes and succession planning, including mentoring, coaching and modeling appropriate leadership behaviors

• Manage financial and revenue growth, operations and labor management, contract management and clinical outcomes within the division

• Fulfill broad reaching, strategic responsibility for the development and implementation of proactive programs, operational improvements, communications and other division-specific general management responsibilities related to all modalities (chronic, acute, PD, home) within the assigned division. This includes leading the creation and implementation of DaVita's operating strategies within all modalities based on the identification of Best Demonstrated Practices.

• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities and threats); analyze and implement effective responses

• Use and leverage the DaVita acute strategy for entry into additional hospital joint ventures

• Participate actively in joint venture business meeting were applicable

• Lead the business development process for division operations

• Maintain a liaison relationship between the corporate office and field operations

• Develop positive work relationships with all levels of management and other departments in the Village; work collaboratively with field management, legal, finance, etc.

• Maintain an open line of communication with the GVP regarding oversight of Field Operations

• Develop and maintain a team of knowledgeable, skilled teammates (including management) who function in compliance with all regulatory requirements and the DaVita mission and values

• Travel required: Weekly

Requirements:

• Strong alignment with our Mission and Values.

• Bachelor's degree required; Master's degree preferred; MBA strongly preferred.

• Prior experience in management consulting

• Minimum of 10 years' progressive management experience required

• Strong leadership acumen; successful team management and development

• Demonstrated track record of successful fiscal and operating leadership; demonstrated financial expertise

• Healthcare industry background a plus

• Advance computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Work, Outlook and PowerPointrequired.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.