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Customer Success Consultant Jobs in Puerto Rico (NOW HIRING)

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... customer-centric mentality with an emphasis on delivery quality at the highest level. In this ... Coordinating work activities by various technical staff and consultants including developing and ...

Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and ... future success Effective Communicator Expresses information in a candid, straight forward way ...

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Customer Success Consultant information

What does a customer success consultant do?

A Customer Success Consultant helps clients get the most value from a company's products or services. They work closely with customers to understand their goals, offer guidance, and ensure a smooth onboarding process. Their responsibilities often include troubleshooting issues, providing training, and proactively identifying ways to improve the customer experience. By building strong relationships, Customer Success Consultants help increase customer satisfaction and loyalty, ultimately reducing churn and driving business growth.

What are the key skills and qualifications needed to thrive as a customer success consultant, and why are they important?

To thrive as a Customer Success Consultant, you need strong problem-solving abilities, product knowledge, and experience in client relationship management, often backed by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot, as well as customer engagement tools, is typically required. Outstanding communication, empathy, and proactive listening are crucial soft skills that help build trust and foster lasting client relationships. These skills and qualifications are vital for ensuring customer satisfaction, reducing churn, and driving long-term business growth.

What are some common challenges customer success consultants face when working with diverse client portfolios?

Customer Success Consultants often manage a variety of clients with different needs, goals, and levels of product understanding. Balancing proactive support with reactive problem-solving can be challenging, especially when clients have conflicting priorities or require tailored solutions. Effective communication, strong organizational skills, and the ability to quickly adapt strategies are essential to help each client achieve success. These challenges are also opportunities to build strong relationships and demonstrate value, which can lead to long-term customer loyalty and professional growth.

What is the difference between Customer Success Consultant vs Customer Support Specialist?

AspectCustomer Success ConsultantCustomer Support Specialist
Primary FocusProactively ensuring customer satisfaction and retention through strategic engagementReactively resolving customer issues and technical problems
Required SkillsCommunication, relationship management, product knowledge, problem-solvingTechnical troubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account management, strategic planningHelp desks, support centers, technical support teams
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction, Customer Success Consultants focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists handle reactive troubleshooting. Understanding these differences helps in choosing the right career path or job focus within customer service roles.

What are popular job titles related to Customer Success Consultant jobs in Puerto Rico?

For Customer Success Consultant jobs in Puerto Rico, the most frequently searched job titles are:

What cities in Puerto Rico are hiring for Customer Success Consultant jobs?

Cities in Puerto Rico with the most Customer Success Consultant job openings:

Principal Project Manager, Water Resources

GFT.

San Juan, PR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Job description

GFT is seeking a dynamic Principal Project Manager offering strong technical and project management and client delivery management experience to join our Water Business Group in San Juan, Puerto Rico.

Joining the water resources team at GFT means contributing to innovative solutions for sustainable water management and infrastructure. Our team excels in dams and levees, advanced water and wastewater treatment, stormwater management, and conveyance, collection, and transmission. With a focus on integrating technology, sustainability, and compliance, we consider each water resources and environmental remediation project a chance to innovate and evolve to protect public health and enhance quality of life. Explore some of our signature water resources and environmental projects here.  

What you'll be challenged to do:

Successful candidates will use their technical and management abilities to plan, design, and construct water resources infrastructure in a dynamic team setting as well as to mentor junior staff.

The required skills include business development and project management leadership of integrated teams to satisfy client requirements, including scope, schedule, budget, and quality while increasing our backlog, project revenue, and profitability with current and new clients.

This represents an excellent career opportunity for a proven self-starter capable of leading medium to large scale projects with a customer-centric mentality with an emphasis on delivery quality at the highest level.

In this capacity, the successful candidate will be responsible for the following: 

  • This role presents an opportunity to develop and maintain relationships with our clients, connect GFT solutions to client needs, lead project teams in quality project delivery, and guide procurement stages leading to new opportunities in collaboration with other water business line professionals.
  • GFT is consistently recognized for our impactful work, but it is our culture of excellence that has allowed us to earn a strong reputation, delivering award-winning project solutions that build professional confidence, shape communities, and spark innovation.
  • Develops high-value client relationships, while representing GFT.
  • Engages and cultivates client service teams to support understanding and delivering on client needs and expectations.
  • Creates client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.
  • Serves as project manager or senior technical resource for key clients. Manage multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.
  • Ensures quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
  • Utilizes internal systems for communication, tracking and collaboration on projects and opportunities.
  • Supports development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.
  • Meets identified performance metrics including annual sales goals, project budgets and schedules.
  • Leverages resources, experience and skills of the firm to support client goals.
  • Participates in professional societies, creating connections for GFT and technical professionals in support of client goals.
  • Participating in and leading project teams in the planning, design and construction administration of water resources infrastructure facilities. 
  • Client interaction, presentations and project coordination.
  • Coordinating work activities by various technical staff and consultants including developing and implementing study and design standards for consultants to follow, leading progress meetings, preparing meeting agendas and minutes, tracking project schedules, and budgets.
  • Coordinating work activities and communicating with various governmental regulating agencies.
  • Oversee construction contract management and observation services
  • Preparation of reports and permit applications
  • Supervise and mentor junior-level engineers
  • Demonstrate professional technical writing and verbal skills 
What you will bring to our firm: 
  • BS in Civil, Mechanical, or Environmental Engineering or related field
  • 15+ years of experience required in water resources infrastructure.
  • Professional Engineer License is strongly preferred 
  • Demonstrated project management experience including budget and schedule monitoring and control responsibilities
  • Experienced in client relations and business development
  • Leader and team player possessing strong planning and organizational skills
  • Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation
  • A minimum of 5 years' experience in consulting and engineering services with progressive responsibilities including business development and project delivery, especially for water resources infrastructure projects
  • Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.
  • Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations.
  • Proven understanding of environmental and regulatory drivers for clients and projects.
  • Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
Featured Benefits:  Hybrid (in-person and remote) work environment. Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. Tax-deferred 401(k) savings plan. Competitive paid-time-off (PTO) accrual. Tuition reimbursement for continued education. Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations Incentive compensation for eligible positions.

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships - that's why we're the employer of choice for 5,000+ of the industry's brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century's experience, together we're building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.GFT: Ingenuity That Shapes Lives is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

Location: Miami, FL

Compensation: Salary dependent upon location and level of relevant experienceCore Business Hours: 8:00 AM - 5:00 PMEmployment Status: Full-Time GFT does require the successful completion of a criminal background check for all advertised positions.

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Employment Type: FULL_TIME