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Customer Success Leader Jobs in Puerto Rico (NOW HIRING)

SoftwareOne

PR

... on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading ...

Ericsson

Account Manager - New Business

San Juan, PR · On-site

Actively contribute to customer success, ensuring that delivered solutions create measurable value ... Collaborative and motivated Leader who mobilizes cross-functional and virtual teams to win and ...

Deca Analytics

Key Account Manager

San Juan, PR · On-site

$45K - $55K/yr

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Deca Analytics

Key Account Manager

San Juan, PR · On-site

Your main goal will be to achieve sales targets and ensure customer satisfaction. Your success in ... Identify and resolve client issues, escalating as needed to senior leadership or other departments.

Lutron Electronics Co., Inc

PR

$114K/yr

Demonstrated success leading improvement projects and developing improvement resources ... customers. This has allowed the company to invest in developing new technologies and services ...

ABB

PR

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

Abb Holdings Inc

Customer Quality Engineer

Arecibo, PR · On-site

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

Customer Quality Engineer

Arecibo, PR · On-site

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

Abb Holdings Inc

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

ABB

PR

$15.50 - $21/hr

As a global market leader, we'll give you what you need to make it happen. It won't always be easy ... Incoterms knowledge, customer experience success, project execution, and supply chain. Will ...

Elevance Health

Director I Customer Care - Multi

San Juan, PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requires a BA/BS; 7-9 years professional leadership experience; or any combination of education and ... They are how we achieve our strategy, power our business outcomes and drive our shared success ...

Elevance Health

PR · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requires a BA/BS; 7-9 years professional leadership experience; or any combination of education and ... They are how we achieve our strategy, power our business outcomes and drive our shared success ...

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Showing results 21-40

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Customer Success Leader information

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Puerto Rico?

For Customer Success Leader jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Success Leader jobs in Puerto Rico look for?

The top searched job categories for Customer Success Leader jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Customer Success Leader jobs?

Cities in Puerto Rico with the most Customer Success Leader job openings:

Customer Success Leader jobs near you

Shift Leader (Indeed Event)

Panda Restaurant Group

Caguas, PR

$13.50 - $16.50/hr

Other

Posted 18 days ago

Panda Express rating

7.1

Company rating: 7.1 out of 10

Based on 734 frontline employees who took The Breakroom Quiz

4th of 106 rated fast food restaurants

Job description


Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride.

As a Shift Lead for our team, you will have the opportunity to embrace a central role in a fast-paced and growth-oriented environment. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. You will:

  • Support in creating a vibrant and welcoming environment for our guests.
  • Gain valuable skills managing store operations and leading the team during the shift.
  • Gain hands on experience in cooking and preparing Panda favorites for our guests.
  • Gain a diverse range of skills to develop yourself and others.


Shift Lead Qualifications Education and Experience:

  • Some high school
  • Prefer some Operations experience Food Safety:

Local/municipal requirements, such as Food Handler certification, acquired at applicant’s own expense


ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.


What Panda Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Panda Express logo

About Panda Express

Sourced by ZipRecruiter

Panda Express is a leader in the quick-service restaurant industry, specializing in American Chinese cuisine. It was established in 1983 in Glendale, California by Andrew and Peggy Cherng and has grown to become the largest Asian segment restaurant chain in the United States, with in excess of 2,200 locations. Its headquarters are located in Rosemead, California. The eatery offers a variety of menu items, including their signature dish, Orange Chicken, along with other favorites like Kung Pao Chicken and Beef and Broccoli. Guided by their mission to "deliver exceptional Asian dining experiences," Panda Express is beloved by many for its convenience, consistently high quality, and innovative twists on traditional Chinese dishes.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Rosemead, CA, US

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