Customer Solutions Executive Jobs (NOW HIRING)

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryThe Cisco Solutions Executive is responsible for the acquisition of net new Cisco business within a given territory. They will proactively leverage internal data, alongside Cisco and partner insights, to identify and generate sales opportunities and meetings with prospects through outreach activities and account profiling. This role serves as a customer-facing subject matter expert to build pipeline and close Cisco-focused deals across the Cisco portfolio.

Role Description

• Generate, identify, and drive pipeline by understanding customer business and technology needs and positioning Cisco solutions and services to deliver measurable outcomes.

• Drive Cisco growth by profiling, qualifying, and prospecting into Public Sector whitespace and existing customer expansion opportunities.

• Execute against new Cisco logo and expansion KPI's with strong pipeline inspection and opportunity management discipline.

• Serve as a customer-facing subject matter expert on Cisco technologies, architectures, and lifecycle services to help customers select, deploy, adopt, and optimize Cisco solutions.

• Strategically partner with sales leadership, account executives, and Cisco field teams to execute territory and account acquisition strategies.

• Maintain deep working knowledge of Cisco product roadmaps, licensing models, and architectural use cases across networking, security, collaboration, data center, and cloud.

• Present the company's Cisco value proposition at customer briefings, partner events, and industry forums.

• Develop, test, refine, and scale repeatable Cisco-focused sales motions and go-to-market strategies.

• Assist in training Public Sector Sales teams on Cisco offerings and solution positioning.

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.

• Business Development: Can identify potential business opportunities, propose strategies for growth, and take action without explicit instructions.

• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Listening: Can recognize underlying messages and non-verbal cues in communication, responding appropriately to both explicit and implicit information.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate

Other Requirements

• Bachelor's Degree or equivalent relevant work experience required.

• Familiarity with Cisco sales tools, quoting, and partner engagement processes.

• Experience within Public Sector sales

• 5+ years of experience in an Inside Sales or Outside Sales role.

• 5+ years of experience selling Cisco solutions or working in a Cisco-focused partner environment.

• Ability to travel approximately 20%.

Preferred:

• Experience with a manufacturer or VAR, and experience in K-12, State & Local Government, or Higher Education strongly preferred; candidates with related experience in a subset of these areas will also be considered.

The estimated annual pay range for this position is $110,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status