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Customer Service Jobs in Decatur, GA (NOW HIRING)

Legacy Veterinary hospital

Be Seen First

Customer Service Representative CSR

College Park, GA · On-site

$35K - $42K/yr

We are seeking an experienced, high-energy Customer Service Representative (CSR) to be the "Director of First Impressions" for our founding team. This isn't just a desk job--it's an opportunity to ...

Smoothstar Tech

Intuit Customer Service

Atlanta, GA · On-site +1

$15.50 - $21/hr

Customer Service Representative Job Duties: * Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation. * Research, analyze and determine an ...

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All JobsCustomer Service JobsCustomer Service Jobs in Decatur, GA

Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Decatur, GA?

The most popular types of Customer Service jobs in Decatur, GA are:

What are popular job titles related to Customer Service jobs in Decatur, GA?

For Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Decatur, GA look for?

The top searched job categories for Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service jobs?

Cities near Decatur, GA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative

Southern Home Services

Douglasville, GA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 25 days ago

Key responsibilities

  • Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor.

  • Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.

  • Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.

Job description

Description:

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.


 Are you ready to be Part of Something BIGGER!


Assured Comfort, a Southern Home Services Company, is looking for a dynamic-Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU!


About this role:

 As a Customer Service Representative at Assured Comfort, you will play a vital role in ensuring our customers receive exceptional service and support. You will be the first point of contact for inquiries and requests, helping to create a positive experience that reflects our commitment to quality and customer care. Your proactive approach and problem-solving skills will be essential in fostering strong relationships with our clients and enhancing their overall experience with our services.

In this role, you will be responsible for:

  • Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
  • Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
  • Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
  • Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
  • Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
  • Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
  • Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
  • Participate in in-house training on products, services, and office software necessary for effective performance in this role.
  • Additional duties as assigned. 

Required Qualifications:

  • A minimum of 1 year of administrative or customer service experience in an office environment is required.
  • Proven ability to cultivate strong rapport with customers and colleagues alike.
  • Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
  • Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
  • A genuine passion for helping others with patience and empathy.
  • Excellent written and verbal communication skills to convey information clearly and effectively.

The physical requirements of this job include:

  • Perform work while sitting and/or standing at an individual work station or office
  • Communicate verbally via phone or other communication device.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone
  • Use hands to type, handle or feel objects or controls; reach with hands and arms. 
  • Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
  • Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job. 

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Health savings accounting
  • Flexible spending account
  • Growth Opportunities
  • Employee discounts
  • Company paid short term life insurance
  • Life insurance

This is a non-exempt position. 


Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

Requirements: