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Customer Service Jobs in Wisconsin (NOW HIRING)

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

Customer Service Representative We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service ...

Sendik's

Customer Service Office

Oconomowoc, WI · On-site

$14.50 - $20/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by ...

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All JobsCustomer Service JobsCustomer Service Jobs in Wisconsin

Customer Service information

See Wisconsin salary details

$9

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How much do customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Wisconsin?

The most popular types of Customer Service jobs in Wisconsin are:

What are popular job titles related to Customer Service jobs in Wisconsin?

For Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Wisconsin look for?

The top searched job categories for Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Service jobs?

Cities in Wisconsin with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

Evans Transportation Services, Inc

Delafield, WI • On-site

$40K - $42K/yr

Full-time

Re-posted 18 days ago

Job description

Description:


CUSTOMER SERVICE REP.

Job Description

Department: 300 – Managed Transportation – Operations

Reports To: Director of Operations

Direct Reports: This role has no direct reports.

FLSA Classification: Exempt

Updated: 6/2024

THE POSITION

Under the direction of the Director of Operations this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

ROLES AND RESPONSIBILITIES

  • LTL and TL order entry/ validation
  • Invoice Entry
  • Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
  • Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
  • Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
  • Maintain the highest level of customer service even when under pressure.
  • Perform all other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education: N/A

Experience / Training: Exceptional customer service skills. High level of organizational and multi-tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team-oriented. Self-motivated, dedicated, and enthusiastic. Ability to read, write, type, and speak English fluently.

Licenses / Certifications: N/A

Technology / Equipment: Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software.

PERFERRED QUALIFICATIONS AND REQUIREMENTS

Education: Bachelor’s degree preferred.

Experience / Training: Previous experience with shipping/trucking carriers preferred.

Licenses / Certifications: N/A

Technology / Equipment: N/A

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

I have read and understand the duties, responsibilities, and requirements for this position.

____________________________________________ ____________________________

Employee Acknowledgement Date

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Evans Transportation retains the discretion to add duties or change the duties of this position at any time.

Requirements: