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Customer Service Jobs in Wisconsin (NOW HIRING)

C&W Services

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

Job Title Customer Service Representative Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Collaborate with Customer Service Training team to determine cross-training paths for associates and discover opportunities for on-going department-wide training focused on customer delight.

KOHLER

Customer Service Supervisor

Kohler, WI · On-site

Collaborate with Customer Service Training team to determine cross-training paths for associates and discover opportunities for on-going department-wide training focused on customer delight.

QPS

Customer Service Representative

Pewaukee, WI · On-site

$22 - $27/hr

Customer Service Representative $22.00 $27.00/hr. 1st 08:00 am - 05:00 pm QPS has a great direct hire opportunity for a Customer Service Representative in Pewaukee, WI! The Customer Service ...

Sendik's

Customer Service Office

Oconomowoc, WI · On-site

$14.50 - $20/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by ...

WELS

Customer Service Representative

Waukesha, WI · On-site

$16 - $21.75/hr

Customer Service Representative Northwestern Publishing House is the Wisconsin Evangelical Lutheran Synods publisher located in the WELS Center for Mission and Ministry in Waukesha, Wisconsin. The ...

ICONMA

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

Customer Service Representative Location: Marshfield, WI /Remote Duration: 13 Weeks Description: 2+ years of customer service required. High School diploma required. Some College preferred. General ...

Rice Lake

Customer Service Coordinator

Rice Lake, WI · On-site

$17.75 - $23/hr

At RLWS, the National Service Customer Service Coordinator performs a variety of national service support. Works closely with the dealer and national service client to ensure complete service ...

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Wisconsin

Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Wisconsin? The most popular types of Customer Service jobs in Wisconsin are:
What are popular job titles related to Customer Service jobs in Wisconsin? For Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Wisconsin look for? The top searched job categories for Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Service jobs? Cities in Wisconsin with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Rep (CSR)

CARDINAL HEATING & AIR CONDITIONING LP

Sun Prairie, WI • On-site

$23 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

No heat in the winter. No AC in the summer. A leaking pipe that can’t wait. This isn’t just customer service—it’s being there when customers need us most. We’re looking for a Customer Service Representative who can stay calm under pressure, move quickly, and deliver an exceptional experience every time.
BENEFITS

  • Medical Insurance:
    • Health: 50% of the premium is covered by Cardinal
    • Dental: 50% of the premium is covered by Cardinal
    • Life insurance: $10,000 is covered by Cardinal
  • 401K with a 4% Company Match
  • Uniform allowance
  • Paid Continuing Education
  • Paid Holidays and PTO
  • Birthday PTO
  • Plus more!
  • RESPONSIBILITIES

    This role is 100% on site Monday - Friday

    • Answer phones & book service calls
    • Work with other customer service representatives and dispatchers to achieve daily goals
    • Gather, input, and process all necessary information & data into Service Titan
    • Effectively utilize appropriate scripts
    • Properly complete paperwork in a timely manor
    • Digital dexterity to effectively utilize new & existing technologies
    • Monitor social media booking platforms
    • Contact customers that have requested after hours service

OUR CORE VALUES

  • Teamwork: Support the growth & development of team members to achieve personal & professional success
  • Forward Thinking: Continuously educating ourselves to exceed the industry standard
  • Customer First: Going the extra mile to exceed expectations
  • Do What's Right: Uphold the highest standards of honesty & integrity
  • Committed to Excellence: Focused on results & value high performance


Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com

Cardinal is an equal-opportunity employer.