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Customer Service Leader Jobs in Wisconsin (NOW HIRING)

nVent

Customer Service Team Lead

New Berlin, WI · On-site

Partner with the Customer Care Manager to improve customer service processes, ERP systems, and ... Our robust portfolio of leading electrical product brands dates back more than 100 years and ...

nVent

Customer Service Team Lead

New Berlin, WI · Hybrid

Partner with the Customer Care Manager to improve customer service processes, ERP systems, and ... Our robust portfolio of leading electrical product brands dates back more than 100 years and ...

Amcor

Customer Planning & Service Lead

Oshkosh, WI · On-site

Drive service improvements to enable ease of doing business with our customers through schedule ... The environment is better off because of Amcor's leadership and products Equal Opportunity Employer ...

New

SpartanNash

Customer Service Lead

River Falls, WI · On-site

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer ...

Amcor LLC

Customer Planning & Service Lead

Oshkosh, WI · On-site

$85 - $125/hr

Drive service improvements to enable ease of doing business with our customers through schedule ... leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual ...

New

Pentair

Customer Experience Excellence Lead

Brookfield, WI · On-site

$95K - $177K/yr

This individual will partner closely with Customer Experience leadership and key stakeholders to implement transformational initiatives that improve customer service performance, enhance technology ...

PetSuites

Customer Service Supervisor

Brookfield, WI · On-site

$15 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Brookfield, WI · On-site

$15 - $17/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Pentair plc

WI · On-site

$96 - $177/hr

This individual will partner closely with Customer Experience leadership and key stakeholders to implement transformational initiatives that improve customer service performance, enhance technology ...

New

Pentair

Customer Experience Excellence Lead

Brookfield, WI · On-site

$95K - $177K/yr

This individual will partner closely with Customer Experience leadership and key stakeholders to implement transformational initiatives that improve customer service performance, enhance technology ...

Pentair

Customer Experience Excellence Lead

Brookfield, WI · On-site

$95K - $177K/yr

This individual will partner closely with Customer Experience leadership and key stakeholders to implement transformational initiatives that improve customer service performance, enhance technology ...

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All JobsCustomer Service Leader JobsCustomer Service Leader Jobs in Wisconsin

Customer Service Leader information

See Wisconsin salary details

$9

$21

$41

How much do customer service leader jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service leader in Wisconsin is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service leader?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

How does a customer service leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What are the key skills and qualifications needed to thrive as a customer service leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What does a customer service leader do?

A customer service leader oversees a team responsible for providing support and resolving customer issues, ensuring high service quality and customer satisfaction. They develop training programs, set performance standards, and use tools like customer relationship management (CRM) software to monitor service metrics.

What is the highest position in customer service leader?

The highest position in customer service leadership is typically the Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and departmental oversight. These roles often require extensive leadership experience, strategic planning skills, and a deep understanding of customer relations and service operations.

What skills do you need to be a customer service leader?

A customer service leader needs strong communication, leadership, and problem-solving skills to effectively manage teams and address customer issues. They should also have good organizational abilities, emotional intelligence, and familiarity with customer service tools and metrics to ensure high service standards.

What are popular job titles related to Customer Service Leader jobs in WI?

For Customer Service Leader jobs in WI, the most frequently searched job titles are:

Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,454 per year, or $21.9 per hour.

Customer Service Team Lead

nVent

New Berlin, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

nVent rating

7.4

Company rating: 7.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

296th of 545 rated manufacturers

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE:
  • Serve as the primary contact for partner concerns related to customer issues, including expedites, freight inquiries, pricing questions, and order concerns.
  • Lead onboarding and ongoing training for Customer Service Representatives (CSRs) as well as help develop, maintain, and train teams on standardized work processes and procedures.
  • Partner with the Customer Care Manager to improve customer service processes, ERP systems, and order management workflows.
  • Act as backup to the Sales Support Supervisor when needed.
  • Process distributor orders received through multiple channels, including email, phone, ERP System.
  • Work cross-functionally with sales, marketing, production, and shipping teams to resolve customer and delivery-related issues.
  • Monitor order status and shipment schedules to ensure on-time delivery and customer satisfaction.
  • Deliver responsive, professional customer support while meeting team benchmark goals.

YOU HAVE:
  • 3+ years of customer service experience, preferably in a manufacturing environment.
  • Experience with ERP systems and/or order management software.
  • Proven track record to handle customer concerns professionally and empathetically.
  • Strong attention to detail as well as strong verbal and written communication skills with the ability to work across functions.
  • Ability to prioritize in a fast-paced environment.

WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
    • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance

  • Benefits to support the lives of our employees

Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
  • Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
  • A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
  • Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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What nVent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About nVent

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing and civil engineering construction

Company size

10,000+ Employees

Headquarters location

Saint Louis Park, MN, US

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