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Customer Service Leader Jobs in Wisconsin (NOW HIRING)

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CUSTOMER SVC/DEPT LEADER

Sun Prairie, WI · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day ...

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CUSTOMER SVC/DEPT LEADER

Wausau, WI

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day ...

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CUSTOMER SVC/DEPT LEADER

Stoughton, WI · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day ...

New

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CUSTOMER SVC/DEPT LEADER

Sun Prairie, WI · On-site

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day ...

New

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Customer Service Team Lead

Schofield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an industry leader in the building materials market, a Customer Service (CS) Team Leader ... Waudena will have the ability to work cross-functionally and across all levels of the organization ...

Sendik's

Experienced Customer Service Lead

Mequon, WI · On-site

As a part of the Sendik's leadership team, the Customer Service Lead must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team. Our ...

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Customer Service Team Lead

Schofield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an industry leader in the building materials market, a Customer Service (CS) Team Leader ... Waudena will have the ability to work cross-functionally and across all levels of the organization ...

Uline

Customer Service Team Lead

Kenosha, WI

$33 - $38/hr

  • Medical

  • Retirement

  • PTO

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be ...

Wausau Supply Company

Customer Service Team Lead

Schofield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an industry leader in the building materials market, a Customer Service (CS) Team Leader ... Waudena will have the ability to work cross-functionally and across all levels of the organization ...

New

ULINE

Customer Service Team Lead

Kenosha, WI · On-site

$38/hr

  • Medical

  • Retirement

  • PTO

KenoshaBranch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be ...

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Showing results 21-40

All JobsCustomer Service Leader JobsCustomer Service Leader Jobs in Wisconsin

Customer Service Leader information

See Wisconsin salary details

$9

$21

$41

How much do customer service leader jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service leader in Wisconsin is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service leader?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

How does a customer service leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations and organizational management.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What are the key skills and qualifications needed to thrive as a customer service leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

What skills do you need to be a customer service leader?

A customer service leader needs strong communication, leadership, and problem-solving skills to effectively manage teams and resolve customer issues. They should also have good organizational abilities, emotional intelligence, and familiarity with customer service tools and metrics to ensure high service standards.

What are popular job titles related to Customer Service Leader jobs in WI?

For Customer Service Leader jobs in WI, the most frequently searched job titles are:

Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,454 per year, or $21.9 per hour.

CUSTOMER SVC/DEPT LEADER

Kroger Family of Companies

Stoughton, WI • On-site

Other

Posted 2 days ago

New

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

  • Promote trust and respect among associates.

  • Communicate company, department, and job specific information to associates.

  • Collaborate with associates and promote teamwork to help achieve company/store goals.

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

  • Monitor and control supply expenses for the department.

  • Manage cash control, sales and cash items and records for the store.

  • Manage the scheduling of Front-end associates to provide adequate department coverage.

  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

  • Develop and implement a department business plan to achieve desired results.

  • Create and execute sales promotions in partnership with store management.

  • Implement the period promotional plan for the department.

  • Stay current with present, future, seasonal and special ads.

  • Monitor and control expenses for the department.

  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.

  • Plan, organize and supervise the inventory process.

  • Train department associates on inventory/stocking and Computer Assisted Ordering.

  • Adhere to all food safety regulations and guidelines.

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

  • Notify management of customer or employee accidents.

  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

  • Oversee and manage the efficient operations of all functions and activities of the Front-end.

  • Adhere to all local, state and federal laws, and company guidelines.

  • Assists management in the supervision and coaching of front end associates in the performance of their duties.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Effective communication skills

  • Knowledge of basic math (counting, addition, and subtraction)

  • Ability to handle stressful situations

  • Retail or Customer Service experience

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