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Customer Service Consultant Jobs (NOW HIRING)

Caliber Collision

Customer Service Consultant

Ferndale, MI · On-site

$18.50 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Ferndale JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision Centers

Customer Service Consultant

Casa Grande, AZ · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Casa Grande JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Corebridgefinancial

Customer Service Consultant

Houston, TX · On-site

$18.75 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients. The Customer Service Consultant role is meant for those looking to make a real impact ...

Caliber Collision

Customer Service Consultant

Madison, TN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Madison - Gallatin Pike JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited ...

Caliber Collision

Customer Service Consultant

Jacksonville, FL · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Jacksonville FL - East JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Glenolden, PA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Glenolden JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision

Customer Service Consultant

Jacksonville, FL

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Jacksonville FL - East JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Casa Grande, AZ · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Casa Grande JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Corebridge Financial

Customer Service Consultant

Houston, TX · On-site

$18.75 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience ...

Caliber Collision Centers

Customer Service Consultant

Coraopolis, PA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Coraopolis JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision Centers

Customer Service Consultant

Nashville, TN · On-site

$19 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Madison - Gallatin Pike JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited ...

Caliber Collision

Customer Service Consultant

Coraopolis, PA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Coraopolis JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision Centers

Customer Service Consultant

Reading, PA · On-site

$19 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Reading - Centre Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision Centers

Customer Service Consultant

Morrow, GA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Morrow - Mt Zion Blvd JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber

Customer Service Consultant

Morrow, GA · On-site

$18.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Morrow - Mt Zion Blvd Job Summary Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber

Customer Service Consultant

Jacksonville, FL · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Jacksonville FL - East Job Summary Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Cape Coral, FL · On-site

$18 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Cape Coral JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly ...

Caliber Collision

Customer Service Consultant

Madison, TN · On-site

$18.25 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Madison - Gallatin Pike JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited ...

Caliber Collision

Customer Service Consultant

Reading, PA · On-site

$19 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Reading - Centre Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

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Customer Service Consultant information

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$12

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How much do customer service consultant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service consultant in the United States is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service consultant?

To thrive as a Customer Service Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and proficiency in using phone and chat platforms are typically required. Exceptional patience, active listening, and conflict resolution skills help you stand out in this role. These skills are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation.

What is a customer service consultant?

A customer service consultant helps customers by answering questions, resolving issues, and offering suggestions for additional products and services. Although they are representatives of the company they work for, their primary focus is to help customers. A customer service consultant is very knowledgeable about the products and services offered by their company. They spend most of their time answering phone calls and responding to emails. Other duties involve providing customer feedback to management to help improve products and services, taking new product or service orders, and updating customer accounts.

What is the difference between Customer Service Consultant vs Customer Support Specialist?

AspectCustomer Service ConsultantCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; technical certifications optional
Work EnvironmentClient-facing, often in consulting or service centersCall centers, help desks, or online support platforms
Employer & Industry UsageConsulting firms, service providers, retail, financeTech companies, telecom, e-commerce, retail

Customer Service Consultants focus on advising clients and improving service strategies, often working in consulting roles. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles require strong communication skills, the Consultant role emphasizes strategic advice, whereas the Support Specialist focuses on technical support and problem-solving.

What does a customer service consultant do?

A customer service consultant assists customers by addressing inquiries, resolving issues, and providing product or service information. They often use communication skills, problem-solving abilities, and customer management tools to ensure customer satisfaction and loyalty.

What are some common challenges faced by customer service consultants, and how can they be effectively managed?

Customer Service Consultants often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with evolving products or services. Effective communication, patience, and problem-solving skills are crucial for resolving customer issues efficiently. Many companies provide regular training and encourage teamwork, so consultants can share best practices and support one another during busy or stressful periods. Leveraging internal knowledge bases and seeking guidance from supervisors also helps consultants navigate complex situations. Building resilience and focusing on continuous improvement can make the role both manageable and rewarding.
More about Customer Service Consultant jobs
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Who are the top companies hiring for Customer Service Consultant jobs? The top employers for Customer Service Consultant jobs are:
What states have the most Customer Service Consultant jobs? States with the most job openings for Customer Service Consultant jobs include:
What job categories do people searching Customer Service Consultant jobs look for? The top searched job categories for Customer Service Consultant jobs are:
What are popular job titles related to Customer Service Consultant jobs? For Customer Service Consultant jobs, the most frequently searched job titles are:
Customer Service Consultant jobs near you
Infographic showing various Customer Service Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,212 per year, or $22.2 per hour.

Customer Service Consultant

Caliber Collision

Ferndale, MI • On-site

$18.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

225th of 366 rated vehicle maintenance

Job description

Service Center

Ferndale

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Can begin accruing day 1
  • Career growth opportunities - we promote from within!
  • A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

  • 2+ years of customer facing experience; sales experience a plus
  • Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

  • Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
  • Passion for learning the collision industry
  • Be able to understand instructions - written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

What Caliber Collision employees say

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