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Aaa Claims Jobs (NOW HIRING)

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and ... We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations ...

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

$150 - $200/hr

Overview AAA Life is a respected and trusted American brand that has been focusing on Life ... We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations ...

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Aaa Claims information

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$9

$21

$45

How much do aaa claims jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for aaa claims in the United States is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a AAA claim?

AAA Claims refer to the process of filing and managing insurance claims with the American Automobile Association (AAA). This includes reporting incidents such as car accidents, property damage, or other covered losses to AAA for assessment and resolution. AAA Claims representatives help policyholders submit the necessary information, investigate the claim, and determine the compensation or repairs needed. The process is designed to assist members in recovering from losses quickly and efficiently. For more details, members can contact AAA directly or access their claims portal online.

What are the key skills and qualifications needed to thrive as a AAA claims adjuster?

To thrive as a AAA Claims Adjuster, you need a solid understanding of insurance policies, claims processing, and investigative techniques, usually supported by a relevant degree or insurance certification. Familiarity with claims management software, estimating tools, and industry databases is typically required. Strong communication, negotiation, and problem-solving skills help build trust with clients and efficiently resolve claims. These skills and qualifications are vital to ensure accurate claim settlements, customer satisfaction, and adherence to regulatory standards.

What are the most common challenges faced by AAA claims adjusters, and how can new team members prepare for them?

AAA Claims Adjusters often encounter challenges such as managing a high volume of claims, navigating complex policy details, and addressing customer concerns with empathy and efficiency. New team members can prepare by developing strong organizational skills, staying up-to-date with insurance regulations, and practicing effective communication. Collaborating closely with colleagues and seeking mentorship from experienced adjusters can also help overcome obstacles and ensure smooth claim resolutions.

What is the difference between Aaa Claims vs Aaa Claims Adjuster?

AspectAaa ClaimsAaa Claims Adjuster
Primary RoleManaging claims processes, policy evaluation, and customer serviceInvestigating, evaluating, and settling insurance claims
Required CredentialsInsurance license, knowledge of policiesInsurance license, claims handling certification often preferred
Work EnvironmentOffice-based, claims departmentsField and office-based, inspecting damages and interviewing claimants
Industry UsageUsed broadly in insurance companies for claims managementSpecific role within insurance companies, focusing on claims adjustment

While both roles are integral to the insurance claims process, Aaa Claims generally refers to the overall claims management function, whereas Aaa Claims Adjuster is a specific position responsible for investigating and settling claims. Understanding these distinctions helps job seekers and employers align expectations and qualifications.

Is it hard to become an Aaa Claims?

Becoming an AAA Claims representative typically requires a high school diploma or equivalent, along with customer service or insurance-related experience. The role involves understanding insurance policies, claims processing, and often requires strong communication skills; some positions may prefer or require industry certifications. The difficulty varies depending on the specific position and the applicant's background, but generally, it involves completing training and demonstrating relevant skills.
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Aaa Claims jobs near you
Infographic showing various Aaa Claims job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $45,459 per year, or $21.9 per hour.

Director, Claims

AAA Life Insurance Company

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969.  At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most.  By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us.   We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations Team to help drive the biggest change in the company’s history.

The Opportunity – Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:

  • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

The Role

The Director, Claims provides strategic leadership for AAA Life's Claims organization, overseeing claims operations while driving operational excellence, digital transformation, analytics, automation, and customer experience. This leader ensures accurate, timely, empathetic, and compliant claims adjudication while leveraging technology and data to modernize operations and support enterprise growth.

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grow. If you are drawn to

an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise, it is our driving force.

Position Responsibilities

  • Develop and execute the strategic vision for the Life Claims organization aligned to enterprise objectives.
  • Lead all aspects of life insurance claims operations ensuring timely, accurate, empathetic, and compliant adjudication.
  • Establish and monitor KPIs including turnaround time, quality, productivity, customer satisfaction, compliance, and financial outcomes.
  • Build a data-driven claims organization using dashboards, predictive analytics, executive reporting, and workforce forecasting.
  • Lead automation initiatives including workflow automation, RPA, AI-enabled document processing, intelligent routing, and digital claims capabilities.
  • Partner with Technology, Data & Analytics, Underwriting, Actuarial, Compliance, Legal, Finance, and Customer Experience teams.
  • Drive Lean continuous improvement and process redesign initiatives.
  • Oversee complex claims, litigation, appeals, fraud, and escalated customer matters.
  • Manage claims budgets, technology investments, and vendor relationships.
  • Develop high-performing leaders through coaching, succession planning, and performance management.

Core Competencies – How You Will Contribute

  • Strategic Leadership
  • Operational Excellence
  • Claims Analytics & Business Intelligence
  • Data-Driven Decision Making
  • Digital Transformation
  • Process Automation & AI Enablement
  • Regulatory & Risk Management
  • Financial Stewardship
  • Customer Experience Leadership
  • Cross-functional Collaboration
  • Talent Development
  • Continuous Improvement

Basic Qualifications:

  • Bachelor’s degree in Business, Insurance, Finance, Risk Management or related field.
  • 10+ years of progressive life insurance claims experience.
  • 7+ years leading managers and operational teams.
  • Experience managing claims operations in a regulated insurance environment.
  • Experience developing operational dashboards, KPIs, and executive reporting.
  • Experience leading enterprise transformation or operational improvement initiatives.

Preferred Qualifications

  • Master's degree (MBA or related).

  • FLMI, ACS, AALU, ALHC or similar insurance designation.

  • Experience implementing workflow automation, RPA, AI, OCR, or intelligent document

    processing.

  • Strong experience with Power BI, Tableau, SQL, Snowflake, or comparable BI tools.

  • Lean Six Sigma certification or equivalent process improvement experience.

  • Experience with claims platform modernization and vendor management.

How You’ll Work

  • Work Solution: Hybrid
  • Relocation Eligibility: Available

What We Bring to the Table

  • Hybrid work environment that promotes work-life balance
  • Comprehensive medical, dental, and vision coverage starting from your first day
  • Employer 401k match and employer contribution to a pension plan
  • Generous PTO and paid parental leave to support your family needs
  • Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.


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