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Aaa Claims Jobs (NOW HIRING)

SELIG PARKING

Claims Manager

Atlanta, GA · On-site

The Claims Manager leads AAA Parking's company-wide claims function, overseeing the investigation, evaluation, and resolution of auto liability and general liability claims across all markets. This ...

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Aaa Claims information

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$9

$21

$45

How much do aaa claims jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for aaa claims in the United States is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a AAA claim?

AAA Claims refer to the process of filing and managing insurance claims with the American Automobile Association (AAA). This includes reporting incidents such as car accidents, property damage, or other covered losses to AAA for assessment and resolution. AAA Claims representatives help policyholders submit the necessary information, investigate the claim, and determine the compensation or repairs needed. The process is designed to assist members in recovering from losses quickly and efficiently. For more details, members can contact AAA directly or access their claims portal online.

What are the key skills and qualifications needed to thrive as a AAA claims adjuster?

To thrive as a AAA Claims Adjuster, you need a solid understanding of insurance policies, claims processing, and investigative techniques, usually supported by a relevant degree or insurance certification. Familiarity with claims management software, estimating tools, and industry databases is typically required. Strong communication, negotiation, and problem-solving skills help build trust with clients and efficiently resolve claims. These skills and qualifications are vital to ensure accurate claim settlements, customer satisfaction, and adherence to regulatory standards.

What are the most common challenges faced by AAA claims adjusters, and how can new team members prepare for them?

AAA Claims Adjusters often encounter challenges such as managing a high volume of claims, navigating complex policy details, and addressing customer concerns with empathy and efficiency. New team members can prepare by developing strong organizational skills, staying up-to-date with insurance regulations, and practicing effective communication. Collaborating closely with colleagues and seeking mentorship from experienced adjusters can also help overcome obstacles and ensure smooth claim resolutions.

What is the difference between Aaa Claims vs Aaa Claims Adjuster?

AspectAaa ClaimsAaa Claims Adjuster
Primary RoleManaging claims processes, policy evaluation, and customer serviceInvestigating, evaluating, and settling insurance claims
Required CredentialsInsurance license, knowledge of policiesInsurance license, claims handling certification often preferred
Work EnvironmentOffice-based, claims departmentsField and office-based, inspecting damages and interviewing claimants
Industry UsageUsed broadly in insurance companies for claims managementSpecific role within insurance companies, focusing on claims adjustment

While both roles are integral to the insurance claims process, Aaa Claims generally refers to the overall claims management function, whereas Aaa Claims Adjuster is a specific position responsible for investigating and settling claims. Understanding these distinctions helps job seekers and employers align expectations and qualifications.

Is it hard to become an Aaa Claims?

Becoming an AAA Claims representative typically requires a high school diploma or equivalent, along with customer service or insurance-related experience. The role involves understanding insurance policies, claims processing, and often requires strong communication skills; some positions may prefer or require industry certifications. The difficulty varies depending on the specific position and the applicant's background, but generally, it involves completing training and demonstrating relevant skills.
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What cities are hiring for Aaa Claims jobs?

Cities with the most Aaa Claims job openings:

What states have the most Aaa Claims jobs?

States with the most job openings for Aaa Claims jobs include:

What job categories do people searching Aaa Claims jobs look for?

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Aaa Claims jobs near you
Infographic showing various Aaa Claims job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $45,459 per year, or $21.9 per hour.

AAA Fleet Supervisor, Roadside Assistance - Newington

AAA Mid Atlantic

New Britain, CT • On-site

$58K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

232nd of 313 rated insurance

Job description

The AAA Newington Fleet is seeking an experienced Fleet Supervisor!! This individual will be responsible for managing day-to-day operations at our Fleet Office and working directly with drivers and other supervisors to make sure we've got our members covered. We're looking for a team-oriented individual with strong customer service and coaching experience. This supervisor's schedule will be 9am - 7pm, Sunday, Monday, Friday and Saturday. Days off are Tuesday, Wednesday and Thursday.

Minimum Qualifications:

  • Associate degree with major course work in business, organizational management or related field or equivalent.

  • 5+ years' work experience in an automotive or dispatch environment or 5 years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.

  • 1+ years' leadership or supervisory experience.

  • Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.

  • Must possess and maintain a valid State Driver's License.

  • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

  • Ability to operate passenger vehicles and trucks with automatic and manual transmissions.

  • Must attain and maintain all state and local licensing requirements.

To the qualified candidate, we offer:

  • The starting base compensation for this position is $58,975 to $82,792 annually. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience.

  • Monthly bonus potential based on team performance

  • Paid Time Off

  • 8 Paid Holidays

  • 401(k) plan

  • Medical, Dental and Vision Coverage

  • FREE Life Insurance

  • FREE AAA Membership (your choice of a Classic, Plus or Premium)

  • Tuition Reimbursement

The primary duties of the Roadside Assistance Club Fleet Supervisor are:

  • Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded.

  • Achieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards.

  • Deliver extraordinary customer service to AAA members, RAP customers, and other AAA customers.

  • Utilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.

  • Supervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.

  • Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.

  • Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance's strategic and business plans.

  • Supervise driver activities, provide coaching and training; maintain time records and staff schedules.

  • Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives.

  • Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.

  • Ensure that all Federal, State, Local, regulations and Company policies and department guidelines are adhered to.

  • Handle difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.

  • Investigate and resolve claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.

  • Ensure safety procedures are followed and appropriate safety standards are met; maintain safe working conditions; order safety equipment as directed.

  • In conjunction with the Fleet Manager and Corporate Risk Manager, investigate accidents and injuries; initiate preventative measures. Ensure all incidents are appropriately documented.

  • Identify and recognize unsafe conditions or work practices and report accordingly.

  • Oversee the accounts payable & receivable functions in accordance with company policies and business line guidelines.

  • Implement and assist with the development of the Fleet Services work plan; assign work activities and projects; monitor work flows; review and evaluate work product, methods and procedures.

  • Perform analyses to maintain and improve cost effective utilization of resources.

  • Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staffing, equipment, materials and supplies; monitor and control expenditures.

  • Respond to Roadside Assistance service requests and provide emergency services and/or towing for AAA members and customers in a prompt, professional, courteous and safe manner.

  • May schedule or perform repairs, preventive and routine maintenance and emergency/unscheduled maintenance tasks.

Full time Associatesare offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Fleet

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About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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