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How much do aaa claims jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for aaa claims in the United States is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Aaa Claims vs Aaa Claims Adjuster?

AspectAaa ClaimsAaa Claims Adjuster
Primary RoleManaging claims processes, policy evaluation, and customer serviceInvestigating, evaluating, and settling insurance claims
Required CredentialsInsurance license, knowledge of policiesInsurance license, claims handling certification often preferred
Work EnvironmentOffice-based, claims departmentsField and office-based, inspecting damages and interviewing claimants
Industry UsageUsed broadly in insurance companies for claims managementSpecific role within insurance companies, focusing on claims adjustment

While both roles are integral to the insurance claims process, Aaa Claims generally refers to the overall claims management function, whereas Aaa Claims Adjuster is a specific position responsible for investigating and settling claims. Understanding these distinctions helps job seekers and employers align expectations and qualifications.

What are the most common challenges faced by AAA Claims Adjusters, and how can new team members prepare for them?

AAA Claims Adjusters often encounter challenges such as managing a high volume of claims, navigating complex policy details, and addressing customer concerns with empathy and efficiency. New team members can prepare by developing strong organizational skills, staying up-to-date with insurance regulations, and practicing effective communication. Collaborating closely with colleagues and seeking mentorship from experienced adjusters can also help overcome obstacles and ensure smooth claim resolutions.

What are the key skills and qualifications needed to thrive as a AAA Claims Adjuster, and why are they important?

To thrive as a AAA Claims Adjuster, you need a solid understanding of insurance policies, claims processing, and investigative techniques, usually supported by a relevant degree or insurance certification. Familiarity with claims management software, estimating tools, and industry databases is typically required. Strong communication, negotiation, and problem-solving skills help build trust with clients and efficiently resolve claims. These skills and qualifications are vital to ensure accurate claim settlements, customer satisfaction, and adherence to regulatory standards.

What are AAA Claims?

AAA Claims refer to the process of filing and managing insurance claims with the American Automobile Association (AAA). This includes reporting incidents such as car accidents, property damage, or other covered losses to AAA for assessment and resolution. AAA Claims representatives help policyholders submit the necessary information, investigate the claim, and determine the compensation or repairs needed. The process is designed to assist members in recovering from losses quickly and efficiently. For more details, members can contact AAA directly or access their claims portal online.
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Aaa Claims jobs near you
Claims Medpay Adjuster

Claims Medpay Adjuster

American Automobile Association (AAA)

Lincoln, RI

$31.10 - $41.42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

Claims Medpay Adjuster


Job Summary
This position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and negotiation of low to moderate-complexity claims in compliance with established company technical and customer service Best Practices. Under general direction, works within specific limits of authority.
Job Duties

  • Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address common coverage issues.
  • Conduct phone investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses. Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
  • Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.
  • Negotiate within settlement authority with insureds and claimants to resolve their first and third party claims.
  • Handle administrative functions, update database production reports, document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.
  • Coordinate with internal and external departments as required.
  • May attend and participate in legal proceedings.
  • Respond quickly to customer needs and problems.


Qualifications

  • Bachelors Equivalent combination of education and experience Preferred
  • 4-6 years Prior claims handling experience. Required
  • 4-6 years Property or Casualty claims administration experience. Preferred
  • Comprehensive knowledge of claims administration best practices and procedures.
  • Moderate understanding of building and vehicle repair practices.
  • Comprehensive knowledge of insurance, fault assessment, negligence and subrogation principles.
  • Comprehensive knowledge of Microsoft Office suite, general computer software and claims software.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
  • An insurance/claims adjuster license may be required for claims administration in specific states.


Travel Requirements

  • Occasional travel to business meetings or conferences. (5% proficiency)

The starting pay range for this position is $31.10 - $41.42 per hour. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

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Benefits

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Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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