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Customer Service Consultant Jobs in Indiana (NOW HIRING)

Caliber

Customer Service Consultant

Carmel, IN · On-site

$19.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Customer Service Consultant Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting ...

Caliber

Customer Service Consultant

Indianapolis, IN · On-site

$19 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Customer Service Consultant Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting ...

Caliber Collision

Customer Service Consultant

Carmel, IN · On-site

$19.75 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision Centers

Customer Service Consultant

Carmel, IN · On-site

$19.50 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Caliber Collision

Customer Service Consultant

Carmel, IN

$19.75 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Service Center Indianapolis - North JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to ...

Bachman Auto Group

Service Consultant

Jeffersonville, IN · On-site

$60K - $80K/yr

Automotive Service Consultant Our Service Consultants knowledgably and courteously assist our customers to navigate the complex and technological process of getting a vehicle serviced and serve as a ...

Hyundai Motor America

Service Consultant

Lafayette, IN · On-site

$55K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overall Summary As a service consultant you will be responsible for initiating automotive services ... Listen to customer concerns and accurately document vehicle service needs. Provide repair and ...

Hyundai Motor America

Service Consultant

Lafayette, IN · On-site

$55K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overall Summary As a service consultant you will be responsible for initiating automotive services ... Listen to customer concerns and accurately document vehicle service needs. Provide repair and ...

Hyundai Motor America

Service Consultant

Indianapolis, IN · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overall Summary As a service consultant you will be responsible for initiating automotive services ... You will serve as the communicator and liaison between the customer and technician; ensuring the ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We design, operationalize, and execute managed sales and customer experience solutions for ... Provide technical assistance and fixed operations consultation to our dealer service personnel ...

MarketSource

Field Service Consultant

Fort Wayne, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We design, operationalize, and execute managed sales and customer experience solutions for ... operations consultation to our dealer service personnel, fleet, and commercial customers · ...

MarketSource

Field Service Consultant

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We design, operationalize, and execute managed sales and customer experience solutions for ... operations consultation to our dealer service personnel, fleet, and commercial customers • ...

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All JobsCustomer Service Consultant JobsCustomer Service Consultant Jobs in Indiana

Customer Service Consultant information

See Indiana salary details

$12

$21

$33

How much do customer service consultant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service consultant in Indiana is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.40 per hour, depending on experience, location, and employer.

What is a customer service consultant?

A customer service consultant helps customers by answering questions, resolving issues, and offering suggestions for additional products and services. Although they are representatives of the company they work for, their primary focus is to help customers. A customer service consultant is very knowledgeable about the products and services offered by their company. They spend most of their time answering phone calls and responding to emails. Other duties involve providing customer feedback to management to help improve products and services, taking new product or service orders, and updating customer accounts.

What are the key skills and qualifications needed to thrive as a customer service consultant?

To thrive as a Customer Service Consultant, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and proficiency in using phone and chat platforms are typically required. Exceptional patience, active listening, and conflict resolution skills help you stand out in this role. These skills are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by customer service consultants, and how can they be effectively managed?

Customer Service Consultants often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with evolving products or services. Effective communication, patience, and problem-solving skills are crucial for resolving customer issues efficiently. Many companies provide regular training and encourage teamwork, so consultants can share best practices and support one another during busy or stressful periods. Leveraging internal knowledge bases and seeking guidance from supervisors also helps consultants navigate complex situations. Building resilience and focusing on continuous improvement can make the role both manageable and rewarding.

What is the difference between Customer Service Consultant vs Customer Support Specialist?

AspectCustomer Service ConsultantCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; technical certifications optional
Work EnvironmentClient-facing, often in consulting or service centersCall centers, help desks, or online support platforms
Employer & Industry UsageConsulting firms, service providers, retail, financeTech companies, telecom, e-commerce, retail

Customer Service Consultants focus on advising clients and improving service strategies, often working in consulting roles. Customer Support Specialists handle direct customer inquiries, troubleshooting, and issue resolution. While both roles require strong communication skills, the Consultant role emphasizes strategic advice, whereas the Support Specialist focuses on technical support and problem-solving.

More about Customer Service Consultant jobs

What are popular job titles related to Customer Service Consultant jobs in Indiana?

For Customer Service Consultant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Consultant jobs in Indiana look for?

The top searched job categories for Customer Service Consultant jobs in Indiana are:

What are popular job titles related to Customer Service Consultant jobs in IN?

For Customer Service Consultant jobs in IN, the most frequently searched job titles are:

Customer Service Consultant jobs near you
Infographic showing various Customer Service Consultant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,974 per year, or $21.1 per hour.

Customer Service Consultant

Caliber

Carmel, IN • On-site

$19.50 - $24.25/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

Customer Service Consultant

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

Benefits of Joining Caliber

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Can begin accruing day 1
  • Career growth opportunities – we promote from within!
  • A career for life: You'll gain hands-on experience within a production shop.

Requirements:

  • 2+ years of customer facing experience; sales experience a plus
  • Must have a valid driver's license and be eligible for coverage under our company insurance policy

Abilities/Skills/Knowledge

  • Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
  • Passion for learning the collision industry
  • Be able to understand instructions – written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

Apply