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Customer Service Supervisor Jobs in Indiana (NOW HIRING)

DPDHL

Customer Service Supervisor

Plainfield, IN

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

New

DPDHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Indianapolis, IN · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

Wawa, Inc.

Customer Service Supervisor

Brownsburg, IN · On-site

$21 - $28.30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Lawrenceburg, IN · On-site

$21 - $28.30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Lawrenceburg, IN · On-site

$21 - $28.30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Plainfield, IN · On-site

$21 - $28.30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

KOHLS

Full-Time Customer Service Supervisor

Madison, IN · On-site

$18.10/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

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Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Indiana

Customer Service Supervisor information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service supervisor jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service supervisor in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Indiana?

The most popular types of Customer Service Supervisor jobs in Indiana are:

What are popular job titles related to Customer Service Supervisor jobs in Indiana?

For Customer Service Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Indiana look for?

The top searched job categories for Customer Service Supervisor jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Supervisor jobs?

Cities in Indiana with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Customer Service Supervisor

DPDHL

Plainfield, IN

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Service Supervisor


?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.

For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you're looking for change, and you're ready to make changes ... we're looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.


Execute daily customer contract requirements and identify accessorial activity

Interact with customer groups, as necessary, and provide first line of escalation for customer service issues

Ensure necessary documentation is completed and filed according with company and customer guidelines

Provide professional, safe, fair and secure work environment and direct daily activities

Lead support staff to increase productivity via improved work processes and associate development

Administer associate recognition programs as outlined in company/account/site guidelines

Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished

Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement

Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans

Ensure value-added services for customers are completed as required


Required Education and Experience

Bachelor's degree or equivalent experience, required

1-3 years of experience in a lead / supervisory / management position, required

1-2 years of logistics industry experience, preferred

Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Employment Type: FULL_TIME

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