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Customer Service Supervisor Jobs in Indiana (NOW HIRING)

GEICO

Customer Service Supervisor

Indianapolis, IN · On-site

$64K - $82K/yr

Customer Service Supervisor - Indianapolis, Indiana This role requires on site presence in the Indianapolis, Indiana regional office Salary range: $64,575 - $82,000 At GEICO, our associates are the ...

Geico

Customer Service Supervisor

Indianapolis, IN

$64K - $82K/yr

Customer Service Supervisor - Indianapolis, Indiana This role requires on site presence in the Indianapolis, Indiana regional office Salary range: $64,575 - $82,000 At GEICO, our associates are the ...

DPDHL

Customer Service Supervisor

Plainfield, IN

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

Wawa, Inc.

Customer Service Supervisor

Bedford, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Brownsburg, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Lawrenceburg, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Indianapolis, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Lawrenceburg, IN

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Tjx

Part Time Customer Service Supervisor

Richmond, IN · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

General Parts Group

Service Supervisor

Indianapolis, IN · On-site

$55K - $65K/yr

Service Supervisor General Parts - Indianapolis, Indiana $55,000-$65,000 Base Salary + Benefits ... Support customer service operations and assist with technical service needs * Resolve customer ...

General Parts Group

Service Supervisor

Indianapolis, IN · On-site

$55K - $65K/yr

Service Supervisor General Parts - Indianapolis, Indiana $55,000-$65,000 Base Salary + Benefits ... Support customer service operations and assist with technical service needs * Resolve customer ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Indiana

Customer Service Supervisor information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service supervisor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer service supervisor in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

How much should a supervisor be paid?

The average salary for a Customer Service Supervisor varies by location and experience but typically ranges from $40,000 to $60,000 annually. Factors such as industry, company size, and certifications can influence compensation levels, and supervisors often benefit from leadership skills and customer service expertise.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency. Strong communication, leadership skills, and familiarity with customer management tools are essential for this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What is a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance, and may assist with training and scheduling, often using customer management tools. Strong communication and leadership skills are essential for this role.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Indiana? The most popular types of Customer Service Supervisor jobs in Indiana are:
What are popular job titles related to Customer Service Supervisor jobs in Indiana? For Customer Service Supervisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Indiana look for? The top searched job categories for Customer Service Supervisor jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Supervisor jobs? Cities in Indiana with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Indiana as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.
Customer Service Supervisor

Customer Service Supervisor

GEICO

Indianapolis, IN • On-site

$64K - $82K/yr

Full-time

Posted 12 days ago

GEICO rating

8.1

Company rating: 8.1 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

134th of 261 rated insurance

Job description

Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Customer Service Supervisor - Indianapolis, Indiana
This role requires on site presence in the Indianapolis, Indiana regional office
Salary range: $64,575 - $82,000
At GEICO, our associates are the heart of the company. We're looking for Customer Service Supervisors for our Indianapolis office who are motivated, solution-oriented, and have a passion for excellent customer service. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Customer Service Supervisor, you'll mentor, coach, and develop a team of 10-15 Customer Service Representatives. You'll play a vital role in the company's success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.
Qualifications & Skills:
  • One year of prior supervisory experience required, preferably in a high-volume call center or within the financial services or insurance industries
  • Experience successfully managing remote associates preferred
  • Outstanding customer service skills and/or experience
  • Solid computer, grammar and multi-tasking skills
  • Highly effective communication and presentation skills
  • Active P&C or Property Lines License preferred

The GEICO Pledge:
Great Company: Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

Pay

Benefits

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Workplace

Get the full story on Breakroom

GEICO logo

About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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