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Customer Service Supervisor Jobs in Indiana (NOW HIRING)

TJX Companies

Part Time Customer Service Supervisor

Richmond, IN · On-site

$14.25 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Part Time Customer Service Supervisor

Richmond, IN · On-site

$14.25 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Part Time Customer Service Supervisor

Richmond, IN · On-site

$14.25 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Retail Part-Time Customer Service Supervisor

Richmond, IN · On-site

$13 - $13.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Role models outstanding customer service. * Creates a positive internal and external customer ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Reco Equipment Inc

Service Supervisor

Indianapolis, IN · On-site

$55K/yr

Authentic | Hard Working | Professional | Loyal | Customer Oriented Position Summary The Service Supervisor is responsible for overseeing the daily operations of the Service Department, supporting ...

Cintas

Service Supervisor

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Cintas

Service Supervisor

Fort Wayne, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Edward Rose & Sons

Service Supervisor

Fort Wayne, IN · On-site

  • Retirement

  • PTO

We are currently looking for a Service Supervisor to join our on-site operations team to help ... Must possess exceptional customer service and communication skills * Must possess excellent ...

Cintas

Service Supervisor

Muncie, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the ...

Edward Rose & Sons

Service Supervisor

Fort Wayne, IN · On-site

  • Retirement

  • PTO

We are currently looking for a Service Supervisor to join our on-site operations team to help ... Must possess exceptional customer service and communication skills * Must possess excellent ...

KONE

Service Supervisor

Indianapolis, IN · On-site

$105K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As our Service Supervisor , you will successfully drive the service business operations for your ... with your customer and peers. Your mission is to promote a positive culture surrounded by ...

Kone AB

Service Supervisor

Indianapolis, IN · On-site

$105K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Service Supervisor for KONE Indianapolis Branch ? * In your professional experience ... customer satisfactionandprofitablebusiness results. You willbring2+years ...

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Showing results 21-40

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Indiana

Customer Service Supervisor information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service supervisor in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.
More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Indiana?

The most popular types of Customer Service Supervisor jobs in Indiana are:

What are popular job titles related to Customer Service Supervisor jobs in Indiana?

For Customer Service Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Indiana look for?

The top searched job categories for Customer Service Supervisor jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Supervisor jobs?

Cities in Indiana with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Customer Service Supervisor - Portage, IN

Kirby Risk

Portage, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

108th of 157 rated electronics manufacturers

Job description

Customer Service Supervisor - Electrical Supply
Portage, IN
We're seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!
At Kirby Risk Electrical Supply, our Customer Service Supervisors play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.
What You'll Do as a Customer Service Supervisor
You'll:
  • Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
  • Monitor branch scheduling to ensure adequate staffing for daily operational needs
  • Select, train, mentor, coach, and conduct performance reviews to promote employee development
  • Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
  • Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
  • Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
  • Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
  • Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
  • Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit
  • High School Diploma/GED
  • 5+ years of relevant work experience in wholesale industry
  • 3+ years of strong interpersonal leadership and customer contact skills
  • Knowledge of electrical products and their applications
  • Strong written, verbal, and interpersonal communication skills
  • Committed to best practices for leadership competencies, people development, and learning
  • Detail-oriented with excellent organizational abilities
  • Ability to lead by example, promote morale, goal setting and demonstrate teamwork
  • Computer skills and aptitude; Microsoft Office

What to Expect in This Role
  • Ability to push, pull, carry, lift up to 50 lbs.
  • Sit, stand, or walk for extended periods of time
  • Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
  • Talk or hear both in person and by telephone
  • Ability to adjust focus, close vision, discern parts numbers, and signage
  • Forklift experience is a plus
  • Occasional travel required
  • Schedule: Monday-Friday, 7am-4pm, with overtime as needed

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers. Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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