What is a customer service consultant?

A customer service consultant helps customers by answering questions, resolving issues, and offering suggestions for additional products and services. Although they are representatives of the company they work for, their primary focus is to help customers. A customer service consultant is very knowledgeable about the products and services offered by their company. They spend most of their time answering phone calls and responding to emails. Other duties involve providing customer feedback to management to help improve products and services, taking new product or service orders, and updating customer accounts.