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Customer Service Assistant Jobs in Springfield, MA

Alphabe Insight

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

Dinamic AS Group

Customer Service Agent

Hartford, CT · On-site

Collaborate with internal departments to ensure timely solutions. * Assist customers with product and service information. * Support daily administrative and operational activities as needed.

HomeTeam Pest Defense

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... * Assist with Accounts Receivable and Collections by updating account activity and supporting ...

Critter Control

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... * Assist with Accounts Receivable and Collections by updating account activity and supporting ...

Marshall Retail Group

Customer Service Associate

Windsor Locks, CT · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Bradley International Airport (BDL) - Windsor Locks ... Can distinguish varying or specific colors, patterns, or materials to assist customers * Fluency in ...

UnitedHealthcare

Customer Service Advocate

Hartford, CT · On-site

  • Medical

  • Retirement

Remote Customer Service Representative This position is remote in Eastern, Central, OR Mountain ... Contact care providers (doctor's offices) on behalf of the customer to assist with appointment ...

New

Marshall Retail Group

Customer Service Associate

Windsor Locks, CT · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Customer Service Associate Location Bradley International Airport (BDL) - Windsor Locks ... Can distinguish varying or specific colors, patterns, or materials to assist customers * Fluency in ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Springfield, MA

Customer Service Assistant information

See Springfield, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service assistant in Springfield, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, MA?

For Customer Service Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Assistant jobs?

Cities near Springfield, MA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,506 per year, or $20 per hour.

Customer Service Agent

Alphabe Insight

Hartford, CT • On-site

$34K - $39K/yr

Other

Posted 11 days ago

Job description

Customer Service Agent

At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork, and outstanding service. Our team is dedicated to creating memorable experiences while providing employees with opportunities to grow, develop new skills, and build rewarding careers in a collaborative environment.

Job Description

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing outstanding service, resolving inquiries, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a collaborative environment.

Responsibilities

  • Deliver professional and friendly customer service to clients and visitors.
  • Respond to customer inquiries with accuracy and efficiency.
  • Resolve customer concerns while maintaining a positive experience.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to ensure timely solutions.
  • Assist customers with product and service information.
  • Support daily administrative and operational activities as needed.
  • Uphold company standards for professionalism and customer satisfaction.
Qualifications
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Positive attitude with a customer-first mindset.
  • Strong organizational and multitasking skills.
  • Ability to work effectively in a team environment.
  • Detail-oriented with effective problem-solving skills.
  • Basic computer proficiency and willingness to learn new systems.
  • Professional demeanor and strong work ethic.
Additional Information
  • Competitive salary: $34,000 – $39,000 annually.
  • Career growth and advancement opportunities.
  • Comprehensive training and ongoing professional development.
  • Supportive and collaborative work environment.
  • Skill development through hands-on experience and mentorship.
  • Stable full-time position with long-term career potential.
  • Performance recognition and opportunities for increased responsibility

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