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Customer Service Assistant Jobs in Springfield, MA

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

Outbound Customer Service / Administrative Assistant We are seeking a dynamic and organized individual to join our team. This role combines customer interaction with essential administrative support ...

Herzog

Customer Service Agents

Hartford, CT

$23/hr

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and ...

CT Team

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Customer Service/Sales Associate (Entry Level)

Hartford, CT · On-site

$50K - $55K/yr

Build relationships through outstanding customer service. * Assist customers with questions and recommend solutions based on their needs. * Represent nationally recognized brands with professionalism.

CT Team

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Customer Service/Sales Associate (Entry Level)

Hartford, CT · On-site

$50K - $55K/yr

Build relationships through outstanding customer service. * Assist customers with questions and recommend solutions based on their needs. * Represent nationally recognized brands with professionalism.

Costco Wholesale Corporation

Food Service Assistant

Enfield, CT · On-site

$15.25 - $19.25/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Enfield, CT · On-site

$15.25 - $19.25/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

CHR Inc

Bilingual Customer Service Agent

Manchester, CT · On-site

$19.28/hr

Bilingual Customer Service Agent The Customer Service Agent will provide telephonic customer ... Provide education to clients about available CHR resources to assist them in accessing treatment, i ...

WTW inc.

Assistant Client Service Specialist

Hartford, CT · On-site

$17.50 - $24/hr

Description Assistant Client Services Specialists - Surety are integral members of our Account ... Strong customer service, presentation and organizational skills. * Working knowledge of Microsoft ...

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Customer Service Assistant information

See Springfield, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service assistant in Springfield, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service Assistant jobs in Springfield, MA?

For Customer Service Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Springfield, MA look for?

The top searched job categories for Customer Service Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service Assistant jobs?

Cities near Springfield, MA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,506 per year, or $20 per hour.

Food Service Assistant

Vibram Corporation

North Brookfield, MA • On-site

$18.25 - $19/hr

Full-time

Re-posted 2 hours ago

Job description

Description:Join Our Team as a Food Service Assistant!


Monday–Friday | No Nights, No Weekends!

Are you energetic, friendly, and ready to bring some flavor to the workday?
We’re looking for a Food Service Assistant who loves keeping things running smoothly and serving up great experiences along with great food.


What You’ll Be Doing

Every day is a little different, but you’ll get to:

  • Help prepare our daily menu items (hello, delicious smells!)
  • Wash dishes and keep our kitchen sparkling clean
  • Run the cash register with a smile
  • Wipe down tables and keep our dining area welcoming
  • Support the team with a variety of cafeteria tasks—no two days are exactly alike!

You’ll follow easy-to-understand routines, schedules, and instructions, and be a key part of creating a positive, efficient mealtime environment.

What You Bring to the Table
  • Ability to lift and move food products from boxes to storage areas
  • Comfortable being on your feet and moving around for most of your shift
  • Able to keep up the pace when things get busy
  • A positive attitude and a team-first mindset
Requirements:Food Service Assistant

Pay Rate: $18.25–$19.00 per hour (based on experience)

Bring your energy, creativity, and love for good food to our team! We’re looking for a Food Service Assistant who enjoys variety, teamwork, and making people’s day just a little brighter—one meal at a time.

Essential Duties & Responsibilities
  1. Food Prep With Flair
    Support the Food Service Manager by prepping ingredients (think chopping, peeling, assembling salads) and helping present delicious meals prepared by our chef. Share creative ideas—we love fresh inspiration for new menu items!
  2. Customer Service & Café Care
    Operate the cash register smoothly, handle payments and vouchers, and keep our café sparkling. Wash dishes, organize utensils, tidy up tables, and restock essentials like napkins and condiments. A clean, welcoming space is part of the experience!
  3. Stocking & Shopping
    Receive and store food items where they belong. Occasionally run to the grocery store to pick up supplies—yes, you get to be the hero who saves the recipe.
  4. Safety First
    Report any unsafe equipment or unusual situations. Follow all safety rules and use proper safety gear. We care about a safe, comfortable workplace.
  5. Food Orders & Baking Fun
    Prep, slice, bake, and assemble food orders headed to the manufacturing building break room. Your work fuels the entire operation—literally.
  6. Special Events Support
    Jump in to help with cooking, baking, serving, and clean-up for special events. These are often the most fun days!
  7. Reliability Matters
    Consistent, dependable attendance is essential—your team counts on you.

And of course…
Perform other similar or related duties as assigned. Every day brings something new.

Qualifications

To succeed in this role, you’ll bring:

  • A High School Diploma or GED
  • 1–3 years of experience in food service, hospitality, or a similar environment
  • The skills, teamwork, and positive attitude needed to perform each essential function (with reasonable accommodations available as needed)