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Customer Service Assistant Jobs in Springfield, MA

HB Leisure

Customer Service Assistant (Games)

Agawam, MA · On-site

$17.25 - $23.75/hr

Keep games area clean, safe, and presentable at all times * Assist with inventory and product transfers WHAT MAKES YOU A GREAT FIT | Must-Have Skills * Be passionate about creating fun, making ...

Manufacturing Company

Customer Service

Palmer, MA

$18.50 - $20/hr

Customer Service Palmer, Massachusetts, United States About the Job We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This ...

Manufacturing Inc

Customer Service

Palmer, MA

$18.50 - $20/hr

We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative ...

Kongsberg Automotive

Customer Service

Suffield, CT · On-site

$15.50 - $21.25/hr

About the position The Customer Service Representative is the primary day-to-day interface between ... Assist new product development & sales with communication to customer regarding changes/planning ...

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service

Agawam, MA

$14.50 - $20/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Springfield, MA salary details

$11

$19

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How much do customer service assistant jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service assistant in Springfield, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities alongside standard customer service work.
More about Customer Service Assistant jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Customer Service Assistant jobs in Springfield, MA? For Customer Service Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Springfield, MA look for? The top searched job categories for Customer Service Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service Assistant jobs? Cities near Springfield, MA with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 21% Part Time, 2% Temporary, 10% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,506 per year, or $20 per hour.

Customer Service Assistant (Games)

HB Leisure

Agawam, MA • On-site

$17.25 - $23.75/hr

Other

Posted 6 days ago

HB Leisure rating

6.6

Company rating: 6.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

13th of 52 rated amusements

Job description

ABOUT THE JOB | Why HB Leisure
At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games-starting with our team. Our Games Attendants are the foundation of our culture, and we're committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your game and selling skills, you'll enjoy opportunities to showcase your talent and have plenty of room to grow. This is a terrific opportunity for students, young professionals, or community members looking to gain experience in games and entertainment.
To see what a typical day as Games Attendant looks like, click the link below!
https://drive.google.com/file/d/1uSr-t7eWwwB898ZyMZEif2dyoXL97fos/view? usp=sharing
WHAT YOU'LL DO | The Opportunity
  • Greet guests in a fun and friendly way
  • Explain game rules and encourage guests to play - and come back for more!
  • Use your energy and training to boost sales
  • Restock prizes and maintain organized prize displays
  • Handle sales transactions accurately
  • Keep games area clean, safe, and presentable at all times
  • Assist with inventory and product transfers
WHAT MAKES YOU A GREAT FIT | Must-Have Skills
  • Be passionate about creating fun, making memories, and enhancing guest experiences!
  • Outgoing, cheerful outlook with high energy
  • Comfortable interacting with guests of all ages and backgrounds
  • Reliable, punctual, and able to follow instructions.
  • Flexibility to work evenings, weekends, and holidays as needed
  • Must be able to stand, sit, squat, walk for extended period of time
  • Able to work outdoors in varying weather conditions
PERKS AND BENEFITS | What We Offer
HB Leisure team members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!
  • Awesome culture that's inclusive, rewarding and FUN!
  • We love to promote from within! We have a robust training program that will help you excel to the next level within our company! We strive to ensure our people have first opportunities when new positions are made available company-wide!
  • Exclusive employee ride nights & team appreciation events
  • Food, game, and merchandise discounts
  • Flexible schedules around your availability
  • Eligibility for daily performance bonuses
  • Free park admission and/or discounted guest tickets for family and friends (at participating sites)

HB Leisure is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please send an email to our recruiting team at usrecruiting@hbleisure.com

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